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ETHICAL MANAGEMENTCodified EthicsApproximately 50 to 60 minutes |
For those who manage employees but have not yet established a code of ethics, this exercise first asks participants to read a monograph regarding standards and then to incorporate specific values into a set of principles by which employees can interact honestly and respectfully.
To create a set of ethical standards for use in the workplace.
Any number of individuals can participate. Participants will first work alone and then in subgroups of three to five participants.
Arrange flexible seating that allows the formation of subgroups.
Handout 38.1, Monograph: “Integrity Gauges”
1.Introduce the activity by asking if anyone has a special ethical principle—such as “Do unto others as you would have others do unto you”—that governs everyday behavior. Briefly discuss these and then explain that they’ll be working today to prepare a set of such principles for the workplace.
2.Distribute Handout 38.1, Monograph: “Integrity Gauges.” Allow at least 10 minutes for participants to read “Integrity Gauges.” Encourage them to underline points they find interesting and to write questions and comments in the margins. Point out that a code of ethics can take many forms: a series of words (Pride, Passion, Perfection) or a series of sentences or even a series of questions.
3.Ask them to take 5 minutes to review their underlinings/notes and to formulate a set of ethical principles, simply stated, to govern interactions in the workplace. (Encourage originality. Ideally, their principles will not sound like the questions posed in the monograph-handout.)
4.Form subgroups of three or four and have participants discuss the questions in the handout. They will need about 15 minutes to do this.
5.Then, each person in the subgroup will share the set of ethical principles he or she created. The group will take another 10 minutes for this sharing/discussion.
6.Once they’ve had a chance to hear and think about several sets of ethical principles for the workplace, they will next formulate one synthesized set of statements. (Their statements could be in the form of declarative or interrogative statements.)
7.Ask a spokesperson from each subgroup to leave the room with the list of his or her group’s synthesized principles. In a breakout room (or a corner of the classroom, if no other room is available), ask the subgroup representatives to collaborate to produce one comprehensive list that would serve in any workplace.
8.As they do so, guide a discussion with the remaining participants, using the Discussion questions, Quotation, and/or Points of Interest as guideposts. Ask them to relate, for example, the six considerations cited by Frisch in the Points of Interest to the implementation of a new ethics policy in their own organizations.
9.Bring closure to the exercise by having a spokesperson from the group composed of subgroup representatives report on their work.
If the group is willing to have their work made public, ask for a volunteer to obtain permission from management to have these principles printed and distributed throughout the organization.
Assign different subgroups different sections of the monograph so that subsequent reports can be made on the monograph as a whole.
What principles that you acquired during childhood still guide you today?
Do you think America has become a “kinder, gentler” nation since President George H. Bush first hoped we could, more than a decade ago?
In your opinion, what ethical guidelines govern your organization’s treatment of employees, customers, and others directly or indirectly affected by the product or service you provide?
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
–Aristotle
Gerald Frisch, president of GFA, Inc., and managing director of the National Cost Reduction Institute, recommends policy-implementers first consider six areas before they attempt to establish a new policy, such as a code of ethics for everyone to follow:
The Big Picture
History
Memory
Conferences
Dialogue
Payoff
Integrity Gauges
Most people know when they are manipulative and when they are being manipulated. Nonetheless, neither families, schools, nor businesses can operate on the assumption that individuals will recognize manipulation when they use it and when it is being used on them. It is much better to have a clearly articulated set of principles for the ethical conduct of family affairs, school practices, and business operations. Two questions precede the asking of questions that will lead to the formation of ethical guidelines: Can we agree that we need a code of ethics? If you and/or the group with whom you are interacting answer yes, then the next question is: Are we willing to develop that code?
In a sense, the macrocosmic code of ethics is like the microcosmic set of ground rules that governs team meetings. Based on integrity, honor, and respect, the code of ethics should clearly stipulate what is proper and what will not be tolerated in various circumstances. Many find a set of standard questions can help guide employees. Encourage your staff to ask questions such as these, developed in 1932, by businessman Herbert J. Taylor. They represent a four-way test to evaluate intended actions:
Is it the truth?
Is it fair to all concerned?
Will it build goodwill and better friendships?
Will it be beneficial to all concerned?
In keeping with such interrogative introspections, these are but a few of the additional questions that can help you to create a code of ethical behavior:
Could this harm us in any way?
Could it harm others?
Is it legal?
Does it feel wrong?
If the customer could see us doing this, would he or she be willing to pay for it?
Would I still do this if news of it were broadcast in tomorrow’s newspaper?
Would we be proud to do this with our families watching?
Who will be the primary beneficiary of this action? The secondary beneficiary?
Are there safety, union, or OSHA issues we may have overlooked?
What actions would constitute violations of ethical conduct?
What are the consequences of violations?
In what ways might we be, even unknowingly, pressuring others to act unethically?
How do we maintain quality when we have to do more with less?
In different circumstances (transculturally, for example), how might our tolerance limits change?
Should we consider creating hot lines or an ombudsman position?
How and how often should the code be disseminated?
What complex or confusing situations might make our ethical guidelines murky in the eyes of some?
What could cause confidence to be shattered?
Does this action advance our mission?
Is this action in keeping with our values?
Would we be proud to say afterward that we were a part of this action?
What assurances could we give regarding possible outcomes?
Could we be rewarding unethical behavior in any way?
What could we point to in the past that shows we have an ethical track record?
What ethical messages are we sending or failing to send to others?
Do people know what to do or to whom to turn if they have concerns about ethical conduct?
If we could develop an intranet message regarding integrity, what would it say?