Index

Accelerating implementation methodology (AIM) principle, 93, 94

Adaptability, 50–51, 60

in business context, 50–51

organization’s adaptability, shift in, 133

Adaptive leadership

actions, 52–53, 55

anticipatory planning, lack of, 51–52

attributes, 54

in business context, 50–51

challenges, 60–61

collaborative approach, 56, 57

communication, 50

essential traits, 55–59

principles, 53

teams, 59–60

three-step iterative process, 53–54

traditional leadership practices, 56, 57

traits, 52, 53, 55–59

Adaptive organization

challenges, 74–75

common goals, 71–75

creation, 67

cross-vertical communication, 67–69

decision making flexibility, 69–71

defined, 63

experimentation, 64, 67–69

frame of reference, 65

innovation, 67–69

innovation measures, 73

leadership, 66

overview, 63–66

people and mindset, 66–67

ADKAR model, 35–37

Agency, 85–86

Agility, 9

Artificial intelligence, 14

Availability, responsiveness, and continuity (ARC) model, 121

Causality, 80

C⁶ change leadership framework, 39

climate, 118–122, 128

cohesion, 115–118, 128

collaboration, 106–110, 128

communication, 100–106, 127

confidence, 110–115, 127

conversion, 122–127

overview, 99–100

Change

content, 25

context, 25

as daily activities, 16

dimensions, 26

drivers, 20–22

environmental drivers, 22

forces of change, 21

gaps, 15

initiative failures, 26–30

managers role, 29–30

matrix, 44–46

process, 25

reality, 19

as river, 19

saturation, 131

speed of, 31

stress, 42–43

types, 23–25

vision, 16, 123–124

Change Acceleration Process (CAP), 35, 37–38

Change Fatigue^TM, 3, 41–48

Change management

accelerating interconnections, 13–14

adaptive leadership (see Adaptive leadership)

adaptive organization (see Adaptive organization)

challenges, 3

chaotics, emergence of, 8

communication, 103–104

fatigue, 4

frameworks, 33–49

informationalization, 11–12

interlocking fragility, 10–11

superstruct, 12–13

systemic impatience, 8–9

time and space, 9–10

turbulence, 9

Chaotics management systems, 8

Climate, 118–122, 128

Cohesion, 115–118, 128

Collaboration, 106–110, 128

Collaborative leadership, 56, 57

Communication, 17, 100–106, 127

adaptive leadership, 50

cross-vertical, 67–69

internal, 21–22

Confidence, 110–115, 127

Connectivity, 13–17

Conscientiousness, 90

Continued change success, 132

Continuous change, 3, 4, 23, 41, 45, 56, 131, 134

Conversion, 122–127

Corporate culture, 66

Corporate social networks, 13

Courage, 90

Cross-vertical communication, 67–69

Cultural change, 96–97

Culture, 120

Culture of caring, 88

Culture of connectivity, 13–17

Decision making, flexibility in, 69–71

Dialogic practices, 106

Digital workplace, 11–12

Emotional intelligence, 54, 85, 134

Emotions, 85

Enervative change, 41, 43, 47

Environmental pressures, 20

Existential flexibility, 133

Experimentation, 64, 67–69

Feedback loops, 80

First-order changes, 24

Flexibility, 9, 69–71

Grit, 89–92

Growth mindset, 84

Holacracy, 13

Immersivity, 14

Independent workers, 11

Infinite mindset, 56

Informationalization, 11–12

Innovation, 67–69, 73

Interconnectedness, 79–80

Interlocking fragility, 10–11

Internal communication, 21–22

Interpretation, 55

“Just cause,” 16

Leaderocity^TM research project, 8

Leadership

adaptive leadership (see Adaptive leadership)

adaptive organization, 66

collaborative leadership, 56, 57

mistakes/impatience, 30

traditional leadership practices, 56, 57

Lewin’s force-field theory, 34

McKinsey 7-S Framework, 35, 36

Mindset, change, 77–79

grit, 89–92

resilience, 81–83

characteristics, 82–83

clarify why and create way, 86–87

coach by leaning in, 87–88

culture of caring creation, 88

exert agency by taking action, 85–86

reframing, 92–97

steward your mind and emotions, 83–85

taking action, 89

root-cause, 77

systems thinking, 79–81

N-step models, 36–39

Organizational change, 23, 27, 96–97

Organizational climate, 120

Organizational component tools, 121

Organizational identity, 116

Organizational justice, 54

Organizational pressures, 21

Organizational prioritization, 118

Organizational vision, 123–124

Passion, 91

Perseverance, 90–91

Personal accountability, 118

Pilot’s checklist, 38

Post–Cold War global environment, 6–7

Punctuated equilibrium, 25

Quick conflict resolution, 117

Radical transparency, 15

Readiness, 25, 111

Resilience, 81–83, 91, 114

characteristics, 82–83

clarify why and create way, 86–87

coach by leaning in, 87–88

culture of caring creation, 88

exert agency by taking action, 85–86

reframing, 92–97

steward your mind and emotions, 83–85

taking action, 89

Resistance to change, 28, 33, 34, 93–96

Revolution, 2

Robust transformation, 25

Root-cause mindset, 77

Satir system, 35, 37

Second-order change, 23–24

“Sense of purpose,” 16

7-S Framework, 35–36

Shared mental models, 121

Social media networks and platforms, 13–15

“StoryDoing,” 56–57

Superstruct, 12–13

Systems mapping, 80

Systems thinking mindset, 79–81

Tectonic change, 25

Traditional leadership practices, 56, 57

Transparency, 21–22

Turbulence, 9

Two-by-two matrix, 44

United States Postal Service (USPS), 28

Virtual networks, 14

Volatility, uncertainty, complexity, and ambiguity (VUCA), 6

Work, 21

Work environment, reshape, 78