Index

active involvement, 74

adjourning

team development, 6

Tuckman model, 83

big ideas, 13–20

Block, Peter, 70–71, 78–79

Bridges, William, 79–80

Bronk, K.C., 15

Burgess, Rachel, 71, 72

category manager, 90

change management models, 75–83

Co-Create model, 55–57, 95–96, 101–104

big ideas, 13–20

flexible work practices, 64–65

group experience, 2, 3

individual experience, 2, 3

leaders, considerations, 65

project owner, 62

project phases, 2–5 (see also specific phases)

questions, 10–12

roles and responsibilities, 8–9

team facilitator, 60–61

Tuckman model, 5–7

U model, 7–8

visual description, 1

visual representations, 63–64

co-create the ideal phase, 4, 37

objective, 37–38

pitfalls, 40

project owners, 40

sensing-letting come/crystallizing, 39

team facilitator, 38–39

team mapping, 41

commitment, 67–74

content management system (CMS), 86, 90–91

contracting, change process, 78

corporate culture, change process, 81

crystallizing

change process, 78

U model, 7

Damon, W., 15

database publishing (DBP), 27–29

day-to-day existence, 13

defining phase, 2, 4, 21

database publishing, 27–29

individuals–sensing–redirecting, 26

leaders, considerations, 26

pitfalls, 26

project owner, 22

team facilitator, 23–25

white paper, 27

diagnosis/discovery, change process, 78

discovery phase, 4, 31

32-Foot Process Map, 35–36

group and individual work, 34

pitfalls, 34

project owners, 34–35

purpose of, 31–32

storming and norming, 33–34

employee commitment, 67

empowerment, 67

ending phase, change process, 79

end users, 9

engagement, 67

rules for, 89

executive group, 8

feedback, change process, 78

fine tuning phase, 4, 51

database publishing project, 53–54

individual, 52

leaders, considerations, 53

pitfalls, 52–53

project owner and sponsor, 51–52

team facilitator, 52

Five Dysfunctions of a Team, The, 69

flexible work practices, 64–65

Flowers, Betty Sue, 7

forming

team development, 6

Tuckman model, 83

high performing teams, 48

Hubert goal, 28

Hubert’s assortment, 85–89

implementation, change process, 78–79

implementation planning phase, 4, 43, 45–46, 104–110

pitfalls, 45

project owners, 45

team facilitator, 43–44

team members, 44, 45

internalization, 72

Katzenbach, Jon R., 67–68

Kotter, John, 80–81

launch phase, 4, 47

pitfalls, 48

project sponsors and owners, 48–49

team members, 47–48

leaders, considerations, 65

lead nonstock specialist, 103

Lencione, Patrick, 69

letting come

change process, 78

U model, 7

letting go, change process, 77

letting go, U model, 7

Lewin, Kurt, 75–76

Lippitt, Ronald, 77

locking in (institutionalizing)

change process, 78

U model, 7

management models. See change management models

marketing information services department (MKIS), 85

Menon, J., 15

merchandise manager, 90

merchandising department restructure agenda, 91

CPI process, 92

department positions, 93–94

going forward, 94–95

hiring and interview process, 94

introduce new structure, 92–93

white paper, 91–92

merchandising structure project, 85–91

neutral zone phase, change process, 80

new beginning phase, change process, 80

nonstock department resources, 104–110

nonstock white paper, 97–101. See also white paper

norming, team development, 6

norming, Tuckman model, 83

obstacles, change process, 81

outside vendors, 9

performing, team development, 6

performing, Tuckman model, 83

powerful coalition, change process, 81

principles, big ideas, 13–20

project management, 13, 20, 59

project owner, 9, 62

project phases, 2–5

project team member, 62

project teams, 10, 13–19, 62

public acts, commitment, 73–74

redirecting, change process, 77

redirecting, U model, 7

re-freezing, change process, 77

sales experiences frustration, 98

Schein, Edgar, 76–77

Scholtes, Peter, 82

Senge, Peter, 7, 74, 77

sensing (suspending)

change process, 77

U model, 7

Sharmer, Otto, 7

short-term wins, change process, 81

Smith, Douglas K., 67–68

SOS department and special order agents, 107–110

sourcing agents, 98

sponsor, 8

storming

and norming, 33–34

team development, 6

Tuckman model, 83

team commitment. See also commitment

creating, 67–68

team development, 89

team facilitator, 9, 60–61

Team Handbook, The, 82

team members, 9

32-Foot Process Map, 35–36

transactional position (TBD), 90–91

trying out (prototyping)

change process, 78

U model, 7

Tuckman, Bruce, 83

Tuckman model, team development, 5–7

Turner, Suzanne, 71, 72

U model, 7–8

uncertainty, 72–73

unfreezing, change process, 76

urgency, change process, 80

vision for change, change process, 81

visual analysis, 63–64

vulnerability-based trust, 69

whitepaper, 27, 85–89. See also nonstock white paper

Wisdom of Teams, The, 67–68