Index
Abrashoff, Michael, 134
action, 259–60
advancement, 261–64
“all-hands” meetings, 233
apologizing, 172
assets, 189
attitude, 68–70
Attribution Theory, 99–100
balance sheet statement, 189
behavior. See also Comfort Zones changing, 26–29, 68–70
for listening, 257
mastering leadership, 72–76
“best boss/worst boss” exercise, 3–4
best practices, 138–41, 153–56
board of directors, 35–38
books. See business books
bosses
“best boss/worst boss” exercise, 3–4
Comfort Zones and, 167–68
feedback for, 228–29
gaining trust of, 226–29
new assignments and, 184–87
reputation and, 225–26
showcasing employees to, 217–19
business books, 89–92
business/businesses
internal speaker’s bureau in, 179–82
understanding, 118–22
visiting other, 152–56
volunteering in, 251–55
business partners, 138–41
cash flow statements, 189, 190
CEO, 35–38
change, 67–70
charities, 220–23
coaching, 82–87
mentoring and, 30
colleagues, past, 45–48
commitment, to teaching, 244
committees, 253–54
communication, 184–87, 248–49, 256–60
community, 251–52
company/companies
internal speaker’s bureau in, 179–82
understanding, 118–22
visiting other, 152–56
volunteering in, 251–55
competency list, 64–65
conferences, 147–51
confidence, 170–71
consultants, 140–41
corporate road trip, 152–56
cultures, 113–17
curiosity, 111–12, 138, 153–56
customer service, 120–21
delegation
Comfort Zones and, 166
energy levels and, 200
implementing, 78–81
introduction to, 77
time management and, 238
development. See also Leadership Development Plan
feedback for, 11–12
new assignments and, 184–87
personal, 157–60
planning, 13
tracking, 26–29
direct reports. See employees
direct reports journal, 96
Disney, vision of, 56
diversity, 113–17
dream job, 202–6
Drucker, Peter, 40–41
Eichinger, Bob, 64
empathy, 84
employees
communicating with, 248–49
cultures of, 113–17
daily service for, 247–48
development for, 249
direct reports journal and, 96
front-line, 120–21
getting to know, 133–37, 230–35
listening to, 256–60
prioritizing and, 213–14
showcasing, 215–19
understanding, 98–101
energy levels, 199–200
environments, 203–4
excuses, 175
executive coaching, 30
external business relationships, 18, 19
Fairbank, Richard, 213
feedback
from board of directors, 37–38
for bosses, 226–30
on development challenges, 26–29
from former colleagues, 45–49
humility and, 171
self-reflection and, 50–54
for strategy, 59–60
on strengths, 43
360° feedback, 11–12, 21–25, 272
financial statements, 188–91
flexibility, 51–54
focus, 84
former colleagues, 45–48
front-line employees, 120–21
Gates, Bill, 89
Gerstner, Lou, 89
goals
communicating, 24
introduction to, 55–56
Leadership Development Plan and, 67–70
yearly, 72–76
Google, mission of, 57
gratitude, expressing, 261
Greene, Bob, 104
Grove, Andy, 89
health, 197–201
Heider, Fritz, 99–100
Hierarchy of Needs, 99
hobbies, 157–61
humility, 170–73
income statement, 189
industries, 204
influence, 192–95
“insight sessions,” 232–33
internal speaker’s bureau, 179–82
Internet, 128–31
journaling, 93–97
journey, 13–16, 45–49, 107–10, 271
“leader as teacher,” 241
leadership
defining, 63–66
importance of, 1–4
Leadership Development Plan, 67–71, 274
leadership journey, 13–16, 45–49, 107–10, 271
leadership values, 275
lessons learned through, 13–16
self-assessment for, 5–9
theories on, 98–101
The Leadership Machine (Eichinger and Lombardo), 64
learning outline, 243
legacy, 2–4
The Lessons of Experience, 186
letter, for successor, 261–64
Levi’s, vision of, 56
liabilities, 189
Loehr, Jim, 199
Lombardo, Michael, 64
longhand journals, 94–95
market segments, 204
Maslow, Abraham, 99
meetings
“all-hands” meetings, 233
“skip level” meetings, 230–35
mistakes
admitting, 171–72
learning from, 13–16
modesty, 170–73
motivation, for employees, 98–101
needs, of employees, 98–101
networking/networks
approaches to, 124–27
assessing quality of, 18–20
professional, 174–78
seminars and, 150
social networks and, 131
new assignments, 184–87
nonprofit organizations, 220–23
norms, cultural, 114–15
notebook journals, 95–96
Once Upon a Town (Greene), 104
open-mindedness, 51–54
operational relationships, 18, 19
opinions, 51–54
organization, 13
outline, learning, 243
passions, 157–61
peers, showcasing employees to, 217–19
Personal Board of Directors, 35–38
personal connections, 3–4, 133–37
personal experiences, 107–10
perspective, 111–12
physical health, 197–201
planning, 13, 56–60. See also Leadership Development Plan
The Power of Full Engagement (Loehr and Schwartz), 199
PowerPoint presentations, 194–95
presentations, 192–95
professional networks, 174–78
questions
coaching and, 85–86
on leadership impact, 246–50
relationships, 17–20. See also networking/networks
religion, 115
respect, for employees, 113–17
road trip, 152–56
roles
expanding, 184–87
imagining ideal, 202–6
running, 160
Schwartz, Tony, 199
self-assessment exercise, 5–9, 53–54
self-improvement
daily, 4
feedback for, 11–12
plan for, 72–76
questions for, 246–50
tracking, 26–29
self-reflection, 50–54. See also journaling
seminars, 147–51
senior leaders, 59–60
shareholder equity statements, 189
Simon, Linda, 263
skills
for coaching, 84
identifying, 41–43
“skip level” meetings, 230–35
sleep, 199
Smith, Huston, 115
social networks, 131
storytelling, 89–90, 102–6, 135–36
strategy
establishing, 58–59
figure for, 273
reviewing, 208–11
strategic relationships, 18, 19
Strategy Review Model, 209–10, 277
stubbornness, 51–54
study, of leadership skills, 73–74
succession planning, 218
successor, letter for, 261–64
talent reviews, 218
task forces, 253–54
“teachable point of view,” 242–43
team members
communicating with, 248–49
cultures of, 113–17
daily service for, 247–48
development for, 249
direct reports journal and, 96
front-line, 120–21
getting to know, 133–37, 230–35
listening to, 256–60
prioritizing and, 213–14
showcasing, 215–19
understanding, 98–101
technology, 128–29
thank you notes, 261
Thematic Apperception Test (TAT), 100
theories
of leadership, 98–101
Theory of Needs, 100
“this is me” document, 107–10
Tichy, Noel, 242
time management, 236–40
Two Factor Theory, 100
Unilever, mission of, 57
values, 275
vendors, 138–41
Welch, Jack, 89
Werwath, Karl, 108–9
work environments, 203–4
The World’s Religions (Smith), 115
writing, 93–97
yearly development, 72–76