Index

0-9, and symbols

9/11, 1, 65, 69–80, 89

A

academic libraries, 5–6, 158, 175–90
Howard-Tilton Memorial Library, 6, 183–5
Louisiana State University, 179–83
Manoa’s Hamilton Library, 6, 185–90
post-disaster, 188–90
roles, 158, 177–9
vs public libraries, 175–7
Ahmed, A.L., 71, 82
Association of South Eastern Research Libraries, 184

B

Bhopal gas leak (1984), 4, 68–72, 80
survivor stories, 69–70
BUILDER Hybrid Library Demonstrator, 167

C

CCTV technologies, 126
censorship, 13
Center for Hazards and Risk Research, 142
Chile earthquake, 3, 51, 54–60
citizen communications, 2–3, 9, 16, 43–61, 122, 131
citizen reporter, 44–45
collaborative technologies, 134
collective memory, 67, 76, 80–1
Combine Resources Institution, 147
communication platform, 2–5, 44–5, 121, 131, 135, 167
community
radio, 5, 88, 95, 98, 139–51
response, 4–6, 87–8, 96–8, 139–51, 155–71, 189
service and support, 134, 145, 156–63, 175–89
Computer Supported Cooperative Work (CSCW), 12
crisis informatics, 4, 6, 65–83
Crisis Commons, 48
‘crowdsourcing, ’, 2
Cumbrian farmers, 87–100

D

Danish Refugee Council, 104
data visualisation, 132–4
Delicious, 180
Department of Homeland Security, 78
diffusion of innovation theory, 27
digital archaeology, 80
digital heritage, 65–83
disaster planning, 6, 157–70, 177–89
Disaster Recovery Centers, 161–3

E

Earthquakes, 3, 22, 43–60, 95, 104, 140–4, 165
Eckerman, I., 69–71
Emergency Operations Center, 54, 162–3
emergency response network, 162–6
benefits of partnering, 163–6
planning phase, 164
preparing phase, 164–5
recovering phase, 165–6
responding phase, 165
Emergency Telecom Cluster, 115–116
EPIC (Empowering the People with Information in Crisis), 49–60
Ericsson Response, 4, 103–20
basic facts, 104–5
boundaries, 117–19
limiting factors, 118–19
self-imposed limitations, 117–18
communication, 111–14
video capability, 119–20
history, 104
key issues in phase 1, 105–8
coordination, 108
inter-agency communication, 106–7
interoperability, 108
needs of first responders, 106
security in communications, 105–6
system establishment and management, 107
key issues in phase 2, 109–10
data management, 109
needs of second-phase responders, 109
user support and system optimisation, 109–10
key issues in phase 3, 110–11
needs of third-phase responders, 110
sociopolitical context, 111
supply chain, 110–11
opportunities for improvement, 114–17
information access, 116
organisation, 115–16
partnership, 114–15
technology, 116–17

F

Facebook, 16, 35–38, 44–45, 65–82
Flooding, 6, 46, 58, 186–7
Florida Catastrophic Storm Risk Management Center, 155–6
Florida State University, Information Use Management & Policy Institute, 156, 172
foot-and-mouth disease crisis (UK 2001), 4, 87–99
information needs and seeking, 87–98
context, 89–90
findings, 88–9
local response to national crisis, 97–8
place and space, 95–6
sense-making, 91
technologies, 93-96
trust, 92–3
Fourmile Canyon Fire 3, 56–58
Forum Klaster Lereng Merapi, 145

G

Gulf Oil Spill, 179–82
Information Centre, 181

H

Haiti earthquake, 2–3, 46–58, 104
Hamilton Library, 6, 185–8
Heritage Preservation survey, 158
History Commons, 74, 77
Howard-Tilton Memorial Library, 6, 183–5
Human–Computer Interaction (HCI), 12, 67
Humanitarian Reform Initiative (2005), 105, 115–6
Hurricane Katrina, 1, 4, 68–9, 75–8, 80, 89, 116, 141, 159, 178, 183
Hurricane Preparedness and Response project, 5, 156–70
hurricanes, 1–5, 11, 22, 68–9, 75–8, 80, 89, 116, 141, 155–71, 178–86

I

Indonesia, 5, 104, 139–51
information systems, 5–6, 28, 67, 81, 104–119, 121–36
components of information environment, 130–5
collaborative problem-solving workspaces, 134
communication platform, 135
data and information structuring, 131–2
digital traces, 130–1
visualisation and exploration, 132–4
inter-agency communication, 106–7, 112
inter-system compatibility, 107–8
Iran–Iraq war, 13
Israel–Lebanon war, 13

J

Jain, S., 70
Jalin Merapi, 147–50

K

key information resources, 122–30
in-situ documentation, 121–36
verbal communication, 123–4, 36
video communication, 123–7

L

law enforcement agency (LEA), 3, 25–42
adoption and use of new technology, 26–7
adoption and use of Twitter as crisis communication tool, 25–42
authored tweets by content type, 33
law enforcement communication with the public, 27–9
use of communication technologies, 34
libraries, 5–6, 155–72, 175–90
Lintas Merapi Community Radio, 140–1, 143–5
literal replication, 31
local radio, 93–5, 140
Louisiana Libraries Oil Spill Information Service, 180–2
Louisiana State University, 179–82
LYRASIS, 163, 171

M

Manoa Hamilton Library, 6, 185–8
Merapi volcano, 139–50
microblogs, 43
Mitchell, D., 74
‘multi-lifespan information systems’, 67
Multi-type Library Cooperatives, 163
MyLibrary@LANL, 167
MyLibrary@NCState, 167

N

Nandy, D., 71–2
National Science Foundation, 83, 182
natural disaster, 1–5, 30, 69, 77–8, 104–18, 139–51
New Heritage, 67
New York City, 72–3
Nixle-Twitter, 34, 37

O

Office of Research and Development, 182
Oil Spill Academic Task Force, 181
‘Oil Spill Subject Guide’, 180–1

P

Padma, M., 70
Pasag Merapi, 143
Pentalk Network, 88, 94–9
prescriptive tweets, 49–58
public information officers (PIOs), 25–36
public librarians, 157–71
crisis managers, 170–1
public libraries, 5–6, 155–71, 175–8
crisis management, 155–72
emergency response network, 162–3
librarians as crisis managers, 170–1
role, 175–7
vs academic libraries, 175–8
web portal, 166–9
public relations specialists, 27

R

radio, 5, 20, 88–98, 114–19, 123–6, 139–51
Rahim, M., 77
Red River Flood, 46, 52
Refugee Council, 104
refugees, 145–9
Ring of Fire, 142

S

Scaliger, C., 74
security communications, 105–6
sense-making, 52, 87–91, 134
information seeking, 91
September 11 2001: What We Saw, 73
September 11 attacks, 4, 11, 65–75
on-going effects, 74–5
SkokieNet, 167
snowball sampling, 15
social capital, 147–51
social media, 2–3, 12, 21, 26–39, 44–60, 65–82, 94, 122, 126, 131, 135, 165
socially-distributed curation, 82
socio-technical innovation, 61
solution management, 115–16
Southeastern Library Network, 184
St. Bernard Project, 78
story-sharing tools, 81
structuration theory, 12
structured data, 4, 43–61
Student Coalition to Help the Oil Leak Relief, 180
supply chain, 110–11

T

Taylor, F., 77
Technology-Organization-Environment (TOE), 26–7, 39
TETRA, 123
Theorizing Digital Cultural Heritage, 67
Theriot, M.C., 76
trialability, 27
tsunamis, 104, 142
tsunamis, 104, 142
Tulane University, 6, 183–6
‘Tweak the Tweet’ syntax, 3, 43–61
Chile earthquake, 54–6
client application, 59
Fourmile Canyon fire in Boulder, CO, 56–7
Haiti earthquake, 47–54
Hashtags, 47
Twitter, 3, 25–39, 43–59, 65, 72, 78, 80, 80–1, 131–2, 149, 166, 180
crisis communication tool, 29–30
implications, 36–7
LEAs, 25–42
social media tools, 35–6

U

United Nations, 2, 4, 13, 103–4, 139, 144
Children’s Fund, 104
embargo, 13
Office for Coordination of Humanitarian Affairs, 104
University of Boulder at Colorado Project EPIC, 49–60
University of Hawai’i

V

verbal communication, 123–4
VetCall, 97–8
video communication, 119, 123–7
virtual ethnography, 68
volcanic eruptions, 140, 142, 147
community media and civic action, 139–51
Lintas Merapi, 143–5
refugees, 145–6
social capital, 146–50
volunteer networks, 104–5, 115, 147–50, 163
Volunteer Reception Center, 163

W

Wang, T., 76
‘War on Terrorism’, 72, 74
Web 2.0 Tools, 169
web portal, 157, 160, 162, 167–9
benefits, 167–8
value, 168–9
‘word of mouth’, 21
World Food Program, 104

Y

Yahoo Messenger, 16
..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset