- Cover
- More Praise for Facilitating with Ease!
- Title Page
- Copyright
- Introduction
- Chapter One: Understanding Facilitation
- What Is Facilitation?
- What Does a Facilitator Do?
- What Do Facilitators Believe?
- What Are Typical Facilitator Assignments?
- Differentiating Between Process and Content
- Facilitation Tools
- Core Practices Overview
- What Does Neutral Mean?
- Learn to Say “Okay”
- When to Say “We”
- How Assertive Can a Facilitator Be?
- The Language of Facilitation
- Conversation Structures
- Starting a Facilitation
- During a Facilitation
- Ending a Facilitation
- Effective Note Taking
- The Rules of Wording
- Managing the Flip Chart
- Facilitator Behaviors and Strategies
- Core Practices Observation Sheet
- Process Flow Observation Sheet
- Facilitation Skill Levels
- Facilitation Skills Self-Assessment
- Chapter Two: Effective Questioning
- Chapter Three: Facilitation Stages
- Chapter Four: Who Can Facilitate
- Chapter Five: Knowing Your Participants
- Conducting an Assessment
- Group Assessment Survey
- Comparing Groups to Teams
- Understanding Team Stages
- Forming—The Honeymoon Stage
- Storming—The Potential Death of the Team
- Norming—The Turning Point
- Performing—The Ultimate Team Growth Stage
- Adjourning—The Final Stage
- Facilitation Strategies Chart
- Team Effectiveness Survey
- Chapter Six: Creating Participation
- Chapter Seven: Effective Decision Making
- Know the Four Types of Conversations
- The Four Levels of Empowerment
- Clarifying the Four Empowerment Levels
- Shifting Decision-Making Paradigms
- The Decision-Making Options
- Decision Options Chart
- The Divergence/Convergence Model
- The Importance of Building Consensus
- Effective Decision-Making Behaviors
- Symptoms, Causes, and Cures of Poor Decisions
- Decision Effectiveness Survey
- Chapter Eight: Facilitating Conflict
- Comparing Arguments and Debates
- Steps in Managing Conflict
- The Five Conflict Options: Pros and Cons
- Conflict Management Norms
- Giving and Receiving Feedback
- Making Interventions
- Wording an Intervention
- Dealing with Resistance
- The Right Approach
- Common Conflict Dilemmas
- The Facilitative Conflict Management Process
- Interpersonal Conflict Worksheet
- Group Conflict Checklist
- Conflict Observation Sheet
- Conflict Effectiveness Survey
- Chapter Nine: Meeting Management
- Chapter Ten: Process Tools for Facilitators
- Visioning
- Sequential Questioning
- S.W.O.T.
- S.O.A.R.
- Facilitative Listening
- Appreciative Review
- Brainstorming
- Written Brainstorming
- Affinity Diagrams
- Gap Analysis
- Needs and Offers Dialogue
- Force-Field Analysis
- Root-Cause Analysis
- The Five Whys
- Gallery Walk
- Multi-Voting
- Decision Grids
- Exit Surveys
- Survey Feedback
- Systematic Problem Solving
- Systematic Problem Solving Worksheet 1
- Systematic Problem Solving Worksheet 2
- Systematic Problem Solving Worksheet 3
- Systematic Problem Solving Worksheet 4
- Systematic Problem Solving Worksheet 5
- Systematic Problem Solving Worksheet 6
- Systematic Problem Solving Worksheet 7
- Systematic Problem Solving Worksheet 8
- Troubleshooting
- Troubleshooting Worksheet
- Chapter Eleven: Structured Conversations
- Structured Conversation 1—Discovery
- Structured Conversation 2—Environmental Scanning
- Structured Conversation 3—Team Launch
- Structured Conversation 4—Vision and Mission
- Structured Conversation 5—Work Planning, Roles, and Responsibilities
- Structured Conversation 6—Risk Assessment
- Structured Conversation 7—Stakeholder Analysis
- Structured Conversation 8—Communication Planning
- Structured Conversation 9—Status Update Meeting
- Structured Conversation 10—Creative Thinking
- Structured Conversation 11—Midpoint Check
- Structured Conversation 12—Systematic Problem Solving
- Structured Conversation 13—Constructive Controversy
- Structured Conversation 14—Survey Feedback
- Structured Conversation 15—Interpersonal Issue Resolution
- Structured Conversation 16—Overcoming Resistance
- Structured Conversation 17—Project Retrospective
- Structured Conversation 18—Project Adjournment
- About the Author
- Acknowledgments
- Facilitation Certification
- Bibliography
- End User License Agreement
Facilitation Certification
Certifying the members of your team has never been easier. Now you can determine the facilitation skill level of your staff with the Facilitation Skills Inventory (FSI). The FSI is based on actual observation and creates detailed and specific feedback for improving performance. For more information about the FSI, please visit www.wiley.com/go/facilitationskills.
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