Workflows and approval processes both help us automate the business processes. Both are given as part of the logic as a service offering by Force.com. Let's quickly have a recap of both the processes.
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Workflow rules |
Approval process |
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Workflow rules are triggered immediately and automatically after saving. |
The record has to be sent for approval manually by clicking on Submit for approval. |
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The workflow actions are executed immediately or are time-dependent. |
There is a separate action for each step giving the approval process. |
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Has a single set of criteria and action. |
Is a multi-step process. |
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Is completely automated. |
Requires manual decision at every stage. |
This covers the section of automating a business process using workflows and approvals. In the following section we will be covering an overview of the monitoring tools available for us to monitor the running process in the system.