Recall the purpose of the service portfolio management process. The process ensures you have an appropriate mix of services being delivered and developed for your customers.

Identify the various components of the service portfolio. The service portfolio comprises the service pipeline, which shows services prior to live operation; the service catalog, which shows the customer-facing view of the live operational services; and the retired services, which shows information about decommissioned services.

Identify the three main areas of the financial management process. The three main areas are budgeting, which is planning for expenditure; IT accounting, which is where you account for the expenditure on IT services; and charging, which is where the customer is charged for the IT services if this is appropriate. Financial management is crucial for calculating value for services.

Understand the purpose of a business case. A business case is a tool for decision making. Much of the information required will be part of the service portfolio and part of the financial management reports and outputs.

Understand the purpose of business relationship management. This is the process that connects the customer and the service provider at a strategic level.

Be able to differentiate between business relationship management and the other service management processes, especially service level management. Remember, business relationship management is concerned with a strategic relationship with the customer, whereas other processes are more tactically based.