Review Questions

You can find the answers in Appendix A.

1. Which of these is the best description of the purpose of transition planning and support process?

A. To provide overall planning and coordination of resources for service transition

B. To provide coordination for all change management activities

C. To provide planning for all designs in the service lifecycle

D. To provide planning for operational activities during release management

2. Which of these statements about transition planning and support is/are correct?

1. Transition planning and support identifies and manages risks, in accordance with the risk management framework adopted by the organization.

2. Transition planning and support ensures that repeatable processes are adopted by all engaged in the transition.

3. Which of these statements is not part of the purpose of the SACM process?

A. To control the assets that make up your services

B. To manage the changes to your service assets

C. To identify service assets

D. To capture accurate information about service assets

4. SACM is a process that supports which of the following stages of the service lifecycle?

1. Service strategy

2. Service design

3. Service transition

4. Service operation

5. Continual service improvement

5. Which of these statements best describes a configuration record?

A. Any resource or capability that could contribute to the delivery of a service

B. A service asset that needs to be managed in order to deliver an IT service

C. A set of attributes and relationships about a CI and stored in a configuration management database

D. Categorization of the CIs that make up the services

6. The configuration management system (CMS) is composed of four separate layers. Which of these is the correct identification of those layers?

A. Presentation, knowledge processing, information integration, data

B. Presentation, information integration, configuration item, data

C. Presentation, knowledge processing, configuration item, configuration database

D. Presentation, configuration item, configuration database, knowledge model

7. Which of these statements is not an objective of knowledge management?

A. To improve the quality of decision making throughout the service lifecycle

B. To capture and maintain information about the assets that make up your services

C. To enable efficiency in the service provider and customer, by encouraging the reuse of information

D. To maintain a service knowledge management system

8. Which of these statements is not a recommended part of a release policy?

A. A unique identification structure or naming convention to ensure releases can be easily identified and tracked

B. Definitions of the roles and responsibilities required for the management of the release throughout all its stages

C. Definition of the configuration management database naming convention

D. Use of the definitive media library for all software asset releases

9. Which of these is not one of the phases of the release and deployment process?

A. Release and deployment planning

B. Deployment

C. Review and close

D. Verification and audit

10. Early life support is an important concept in the release and deployment management process. In which phase of the release and deployment process does early life support happen?

A. Release build and test

B. Review and close

C. Deployment

D. Release deployment and planning