Chapter 24
Getting started with inbound marketing doesn’t have to be a monumental task. By taking a logical calculated approach, you can be up and running with your inbound marketing within 90 days.
In order to begin inbound marketing, you need the basics of your Conversion Machine to be in place. You need a functional website that is both attractive and conversion-oriented. Your goals and objectives should be very clear and manageable. Lastly, assessing your current digital marketing position and defining your problems in business terms rather than in marketing terms increases your conversion rates and your success rate.
The first step in implementing inbound marketing into your organization is company acceptance, of a new method of marketing. Basing your inbound marketing on customer-centric, attractive marketing that pulls customers into a relationship with your company is much different than interruptive “push” marketing methods. By expressing your marketing initiatives with positive business outcomes, key decision-making people within your organization are more likely to comprehend what you’re trying to achieve with inbound marketing and embrace it.
Leading your company’s evolution into inbound marketing requires commitment, communication, and coordination. For those with the foresight and fortitude, the payoff is great. Here’s how to determine if your company is ready for inbound marketing:
Knowing your company’s goals and objectives is paramount to implementing inbound marketing and its associated philosophy and methodology. One of your jobs as a marketer is to help the companies achieve those goals and objectives. To do this, you need information. Interview others inside your company, starting with people in different departments that are on the same level as you, and then moving as high up the management chain as is permissible or as you feel comfortable. Some of the people in other departments that it may make sense for you to visit include:
Don’t act nosy, suspicious, or like a know-it-all. Rather, be candid by explaining that you’re looking at ways marketing can help the company, including each respective department. You’ll quickly realize who is open to change and who may be a barrier to it. No matter. This isn’t for you to judge; instead, it’s important for you to see where you can make the greatest impact within your organization in the shortest timeline possible.
The quickest way to build a business case for inbound marketing is to formulate a Customer Conversion Chain for one of your best products or services. You may need help with this, but you can surely get started by looking at analytics to determine your current monthly numbers for the following:
After performing your initial Customer Conversion Chain assessment, evaluate the resources you’ll need (in terms of time, energy, and money) to begin inbound marketing. Every company operates with limited resources so how you choose to allocate yours eventually will determine an optimal allocation of your marketing resources.
Answer the following questions about your marketing budget:
Money is one thing, but timelines are another. You may have a highly profitable product line with a very long sales cycle, which means your marketing investments will take longer to pay off. When considering time allocation into your inbound marketing equation, answer the following questions:
Your collective internal energy is an oft-overlooked factor in determining budget. Consider the following questions and then decide where to reallocate your budgets and time both internally among your marketing team and externally with marketing partners:
Both energy and time are consumed in a steep learning curve when you and your team have to simultaneously learn inbound best practices, inbound terminology, and then actually perform the inbound marketing. That’s why sometimes it pays to add internal and external experts onto your marketing team.
Find a consultant or marketing firm and invest in a paid inbound marketing assessment. This is your starting point to frame your future initiatives, regardless of who performs those initiatives. Keep an open mind as to what you may discover and who might be best suited to perform future inbound marketing tactics. Your IMA outlines a series of prioritized inbound initiatives some of which you may be able to deliver with your current internal marketing team and some that may require help from external marketing partners. You won’t know this until after you perform your IMA.
Should you choose to invest in an outside firm to perform your IMA, make sure of the following:
Writing a strategy is no small undertaking; however, your strategy is your inbound marketing roadmap so it’s important to your success. After introducing the findings of your IMA to your internal team members, and outlining gaps, opportunities, and priorities, begin writing your strategy.
Often, because of the company knowledge of budgets, key initiatives, and general inner workings of your organization, marketing strategy is written internally. Because inbound is a newer concept to marketers and their companies, inbound marketing strategy is more likely to require help from an outside expert. Should you choose this route, you’ll still need to be intimately involved in providing internal company information because of the aforementioned reasons.
By performing an IMA first, followed by a written inbound marketing strategy, you’re setting the state for success. You can learn more about inbound marketing strategy in Chapter 4.
After creating the framework for the inbound marketing work to be done, you’ll need to apply your discoveries by assigning marketing initiatives and tactics. I’ve covered some basic methods of determining the allocation of time, money, and energy. Here are some additional questions to ask when considering whether to perform your inbound marketing internally versus outsourcing:
You may be able to implement all your inbound marketing efforts internally. It depends on your internal marketing team’s base of knowledge and how quickly you wish to achieve your objectives.
You now know that your website is the engine in your Customer Conversion Machine. If your website isn’t built upon conversion architecture, it doesn’t make sense to attract additional traffic. Budget for a conversion-based website build now. In that budget, consider adding in marketing automation software from the get-go.
Because your website is the hub of your online attraction and conversion activity, your first initiative in applied inbound is to retool or rebuild your website. Sometimes, it makes sense to do a quick retool in order to increase conversions while redesigning an entire rebuild or your website. At the very least, create a basic CTA Map, add in CTA buttons and forms, and build out conversion-based landing pages so you can increase conversion with your current website traffic.
As part of your strategy, break down objectives and initiatives into three month marketing sprints with clear marketing goals. These marketing conversion goals are based on your Customer Conversion Chain and are formulated by populating our digital media inputs into that formula.
Chapter 5 provides a simple sample of a Shared Strategic Blueprint (SSB). Chances are, your first SSB projections will be way off. Don’t worry. Start with conservative milestones, learn as you go, examine trends, and prepare to be flexible when populating your second SSB. The important thing is to begin forming a habit of planning and accountability. There is no right or wrong answers and there is no magic bullet. An SSB helps you and your company be cognizant of the daily, weekly, and quarterly marketing inputs that contribute to achieving your business goals.
Outline which campaigns you plan on building and the timeframe in which they’ll be completed. Remember to include build-out time for the campaign so that you’re not including inadvertent falsely high attraction and conversion numbers. Add those numbers into your SSB only after your estimated campaign completion date. Be willing to change your input numbers should you not achieve your campaign build-out timelines.
Creating content is so important to your inbound marketing that you’ll probably want to start creating product campaign content while you’re rebuilding or retooling your website. In your strategy, you’ll have outlined your content assets, your content gaps based on the Lifestyle Loop purchase path, and your content needs. Consider creating content in the following ways:
If you have the resources, it’s possible to create all this content simultaneously.