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Published by TSO (The Stationery Office), part of Williams Lea Tag, and available from:

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Copyright © AXELOS Limited 2017

All rights reserved. No part of this publication may be reproduced in any form or by any means without permission in writing from AXELOS Limited.

Applications to reuse, reproduce or republish material in this publication should be sent to: The Licensing Team, AXELOS Limited, Rosebery Court, St Andrews Business Park, Norwich, Norfolk NR7 0HS. Email [email protected]

AXELOS, the AXELOS logo, the AXELOS swirl logo, ITIL®, MoP®, M_o_R®, MoV®, MSP®, P3M3®, P3O®, PRINCE2® and PRINCE2 Agile® are registered trade marks of AXELOS Limited.

RESILIA™ is a trade mark of AXELOS Limited.

Cover image © Getty/buildingblock

Chp 1 © Getty/fotandy; Chp 2 © Getty/Jim_Pintar; Chp 3 © Getty/DrPAS; Chp 4 © Getty/Norman Posselt; Chp 5 © Getty/DrPAS; Chp 6 © Getty/fotandy; Chp 7 © Getty/TeodoraDjordjevic; Chp 8 © Getty/dzika_mrowka; Chp 9 © Getty/DAJ; Chp 10 © Getty/Tom Cockrem; Chp 11 © Getty/DrPAS; Chp 12 © Getty/dogayusufdokdok; Chp 13 © Getty/NCBlanora; Chp 14 © Getty/NCBlanora; Chp 15 © Getty/Lukasz Szczepanski; Chp 16 © Getty/Darrell Gulin; Chp 17 © Getty/Knaupe; Chp 18 © Getty/Knaupe; Chp 19 © Getty/Wlad74; Chp20 © Getty/Matteo Chinellato; Chp 21 © Getty/NCBlanora

First edition Crown copyright 1996
Second edition Crown copyright 1998
Third edition Crown copyright 2002
Fourth edition Crown copyright 2005
Fifth edition Crown copyright 2009
Sixth edition AXELOS Limited copyright 2017

Second impression 2018

ISBN 9780113315338

Printed in the United Kingdom for The Stationery Office.
Material is FSC certified and produced using ECF pulp, sourced from fully sustainable forests.

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