Dynamics 365 can be managed from different locations, each with a different purpose and a different set of capabilities.

Through Office 365, administrators can do the following:

• Check the health of the platform
• View usage reports
• View upcoming scheduled maintenance messages
• On-board and off-board users
• Allocate or upgrade/downgrade licenses
• Submit a service request ticket to Microsoft
• Purchase additional Dynamics 365 instances or modules

Through the Dynamics 365 Admin Center within Office 365, administrators can do the following:

• View space usage
• Schedule upgrades
• Take ad-hoc backups
• Restore backups to sandboxes
• Reset instances to their vanilla state
• Convert production instances into sandboxes and vice-versa

Through Dynamics 365's Administration, area administrators can do the following:

• Manage user security roles
• Disable users
• Manage instance-wide settings
• Manage data (for example, imports)
• Customize and configure the platform
• Create custom business apps
• Check an instance usage using Organization Insight