If you’re trying to get on the Internet but can’t seem to connect, there could be a multitude of problems that may not be related to your iPad at all, whether you’re trying to connect using Wi-Fi or a cellular telephone network. First, you could be in a “dead zone” for Wi-Fi or cellular telephone connectivity, which could be caused by buildings or poor coverage in your particular area.
If possible, try connecting through Wi-Fi using another device (such as a laptop computer) or connect to your cellular telephone network using a mobile phone. (Just make sure that mobile phone uses the same cellular telephone network as your iPad.)
If you’re positive that there is adequate Wi-Fi or cellular telephone coverage in your area, then check to make sure you have turned Airplane Mode off and turned Wi-Fi on. As a last resort, you can reset the network settings. To do this, follow these steps:
From the Home screen, tap Settings.
Make sure the Airplane Mode on/off switch is OFF.
Tap Wi-Fi. The Wi-Fi Networks settings screen appears. Make sure the Wi-Fi on/off switch is ON. If you don’t see any networks displayed under the Choose a Network category, there may not be any Wi-Fi coverage in your area.
(Optional) Tap General in the left pane. The General settings screen appears.
(Optional) Scroll down the General settings screen and tap Reset. The Reset settings screen appears.
Note
If you’re connected to a Wi-Fi network and you still can’t browse the Web or check your email, the Wi-Fi network you are connected to may not have Internet access. (For example, you might be in an airport or hotel where they’d like you to pay money to connect.) To stop automatically connecting to that bad Wi-Fi network, you want to forget it. See Forgetting a Wi-Fi Network on page 61 for instructions.