Practice Test 2 ◾ 239
109. Assume you work for the leading high- end department store in your coun-
try. It is considered to be the most fashionable store, and people enjoy the
entire shopping experience. Many have personal shoppers to accompany
them. However, earlier this year, many customers were victims of credit
card fraud, and sales have decreased. You are sponsoring a new program
so robots will be available at the time of checkout and will ensure no one is
around when the customer leaves. The robots are to be fun for customers to
see and equipped so that security breaches cannot occur, providing a high
level of condence for shoppers. The program has an aggressive time table
and is to be complete in three months, making it the leading priority in the
portfolio. As the program’s sponsor, your expectations are to know about:
a. All developments of consequence
b. All changes in the portfolio
c. Portfolio milestones, risks, cost, and schedule
d. Portfolio changes, risks, and issues
110. Assume your organization has an organizational strategy, a dened mission
and vision, and strategic goals and objectives, which are reviewed at least
annually. It is implementing portfolio management, and it therefore needs
key organizational enablers to assist in this process, which include:
a. A Portfolio Management Ofce
b. Metrics or Key Performance Indicators
c. Knowledge, skills, and competency proles of staff members
d. Dened roles and responsibilities
111. Your transit authority, which serves a major metropolitan area in your coun-
try, has had a series of late completions of its programs and projects, numer-
ous customer complaints regarding poor service, and complaints from its
staff about being overworked. The CEO was red, and a new CEO from
a new product development organization, in which strict governance pro-
cesses and stage gate reviews were held, was appointed. He then selected
you as the Portfolio Manager and has set up a Portfolio Review Board. You
are now collecting data on existing components. As you do so, you realize:
a. Benets should be collected for each component
b. The data should be quantitative
c. Each program or project manager should be interviewed
d. It will be revised several times