Wrap Up

To effectively manage operational monitoring and reporting, you need to implement and use various tools to prevent data loss before information is leaked and track relevant mentions that have already been published online. Most companies face the challenge of employees not using the Internet appropriately, and monitoring compliance with internal policies and with regulatory requirements is a daily tactical activity. Protecting data involves a combination of utilizing alerting systems, trend tracking, and archiving logs. Whereas data loss tools prevent possible information leaks by company employees, monitoring tools identify recently published information that may be of interest to the company.

Improvement Checklist

Have you developed a detailed operations manual and disseminated it to employees and possibly the general public?

Are you monitoring daily for keywords and phrases?

Are you monitoring specific social media blogs and sites for updated news?