Senior Acquisitions Editor: Willem Knibbe

Development Editor: Richard Mateosian

Production Editor: Rebecca Anderson

Copy Editor: Linda Recktenwald

Editorial Manager: Pete Gaughan

Vice President and Executive Group Publisher: Richard Swadley

Associate Publisher: Chris Webb

Book Designer: Franz Baumhackl

Compositor: Maureen Forys, Happenstance Type-O-Rama

Proofreader: Kim Wimpsett

Indexer: Johnna VanHoose Dinse

Project Coordinator, Cover: Todd Klemme

Cover Designer: Ryan Sneed/Wiley

Cover Image: Background © gioadventures/iStockphoto.com; Grid Wiley

Dear Reader,

Thank you for choosing Social Customer Experience: Engage and Retain Customers through Social Media. This book is part of a family of premium-quality Sybex books, all of which are written by outstanding authors who combine practical experience with a gift for teaching.

Sybex was founded in 1976. More than 30 years later, we’re still committed to producing consistently exceptional books. With each of our titles, we’re working hard to set a new standard for the industry. From the paper we print on to the authors we work with, our goal is to bring you the best books available.

I hope you see all that reflected in these pages. I’d be very interested to hear your comments and get your feedback on how we’re doing. Feel free to let me know what you think about this or any other Sybex book by sending me an email at . If you think you’ve found a technical error in this book, please visit http://sybex.custhelp.com. Customer feedback is critical to our efforts at Sybex.

Best regards,

cwebb_sig_03.png

Chris Webb

Associate Publisher, Sybex

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