55
Index
acclimating new employees, 205
Accommodation, a Process for, 35
acknowledgment form, employee handbook, 228-229
Act of 1900, Older workers Benefit Protection , 169, 262
Act of 1964, Title VII of Civil Rights, 33, 139
Act of 1978 (PDA), Pregnancy Discrimination, 33
Act of 1991, Civil Rights, 33
activity, evidence of union, 237-238
adult learners, 193
Age Discrimination in Employment Act (ADEA), 33, 139, 262
Americans with Disabilities Act (ADA), 33-34, 36, 51, 122, 139, 252
analysis methods, job, 47-49
analysis,
job, 47-49
analyze the current workforce, 23-27
applicants,
rejecting, 86
screening, 73-74
appraisals,
designing and developing, 186-188
performance, 206-208, 211, 216-217
arrangements, flexible work, 120-122
assessing employee development needs, 185-188
assimilation evaluation, 97, 100
assimilation, new employee, 93-102
background checks, 85
behavioral expectations, 45, 211
benefits, employee, 165-182
branding, employment, 70-71
broadbanding, 163
cash incentive plans, establishing, 146
cause, termination for, 260, 266
check-ins, 30-day, 60-day and 90-day, 97
checklist
for determining essential job functions, 52
for evaluating a workforce plan, 27
for managers on day one, 97
checklist, executive on-boarding, 98-99
Civil Rights Act of 1991, 33
coach, choosing a, 201
coachable, is the client, 201
coaching as an employee development strategy, 199-203
coaching, the role of HR in, 199-201
communications, employee, 229-230
Commuting Flexibility Act, Employee, 138-139
compensation philosophy statement, 141-142
compensation, 19, 25, 32, 35, 48, 87-88, 90, 120, 122, 124, 133-149, 156-157, 164, 167, 171, 174-176. 180-182, 209, 230
executive, 148-149
the legal landscape of, 133-140
competencies, job, 152
conflict and
acknowledging it, 240
addressing it, 242-243
assessing it, 240-242
conflict to collaboration, moving from, 239-245
considerations, generational, 215-216
Consolidated Omnibus Budget Reconciliation Act (COBRA), 168, 262-263
consultants, contract workers and, 42
Consumer Credit Protection Act, 38
contingent workers, 41-46
definitions of each types of, 43
contract workers and consultants, 42
control of the conversation, maintaining, 223
conversation,
critical, 219-224
maintaining control of the, 223
Cost of Living Adjustments, 144
cost of turnover, 105-106
creative benefits strategy, 174
criteria, determining hiring, 53-56
critical conversations, 219-224
culture and policies, positive, 227-228
culture, hire for, 53-54
culture, organizational, 21
decision, making a hiring, 85-86
descriptions, job, 47-52, 152 155
developing
a pay system, 142-145
employees, best approach to, 189-197
objectives, 209-210
development
needs, assessing employee, 185-188
strategy, coaching as an employee, 199-203
development,
evaluating employee, 196-197
management’s role in employee, 196
dialogue, encourage, 221
discrimination, theories of, 32
disparate
impact, 32
treatment, 32
drug testing, substance abuse and, 253
Economic Growth and Tax Reconciliation Relief Act, 167
EEO policy, 230-231
EEO staffing issues to consider, 65
email, a word about, 220
emergency preparedness and response, 256-257
employee
assimilation, new, 93-102
assistance programs, 178
benefits, the legal landscape of, 165-172
communications, 229-230
conduct policy, 231-232
development strategy, coaching as an, 199-203
development, evaluating, 196-197
engagement, 113-118
handbooks, 228-229
Polygraph Protection Act, 38-39,
referral program, 64-65
relationship, ending the, 259-269
Retirement Income Security Act, 146, 165, 167-168, 180, 252, 262
rights, 31-40
satisfaction survey questionnaire, 116-117
acclimating new, 205
part-time, 42-43, 57, 62, 120-122, 165, 267, 272
employment at will, 31-32, 230, 259
employment branding, 70-71
engagement and retention, 112
engagement, employee, 113-118
Equal Employment Opportunity Commission (EEOC), 36-37, 44, 80-81, 85, 224, 231
errors when interviewing, common rating, 81
essential job functions, 34, 51-52
evaluating employee development, 196-197
evaluation, job, 155-160
evidence of union activity, 237-238
executive assimilation, 97-101
executive coach, reasons for using a, 200
executive compensation, 148-149
exemptions, 134-136
exit interview, 97, 106, 108, 111-112, 236, 265
and outprocessing, 266
exit interviews, follow-up, 110-111
external hire, 58-59
Facebook, 61, 68-69, 107, 234-235, 237
Factor Comparison Method, 158
Fair and Accurate Credit Transactions Act (FACT), 39
fair and legal interviews, 80-81
Fair Credit Reporting Act (FCRA), 39
Fair Labor Standards Act (FLSA), 42, 49, 122, 133-137, 139, 155
Family Medical Leave Act, 122, 176
first day, manager’s role on, 96-97
flexibility, workplace, 119-125
flexible work arrangements, 120-122
focus groups, 21, 108, 111, 127, 130, 186
follow-up exit interviews, 110-11
format for job descriptions, 50-51
functions, essential job, 51-52
gap analysis, 26-27
generational considerations, 215-216
generations in the workplace, the impact of multiple, 16-18
Genetic Information Nondiscrimination Act of 2008 (GINA), 35
global environment, compensating employees in a, 18
global staffing challenges, 65-66
globalization, 18-20
gratification, instant, 216
green-circle rates, 162
groups, focus, 21, 108, 111, 127, 130, 186
group-term life insurance, 179
guidelines
for training time, 139
for travel time, 138
harassment policy, 232-233
health and welfare benefits, 176-177
Health Insurance Portability and Accountability Act, 168-169, 252, 257
hire for culture, 53-54
hire, external, 58-59
hiring
criteria, determining, 53-56
decision, making a, 85-86
from inside or the outside the organization, 57-60
process, internal, 60
HR in coaching, the role of, 199-201
impact, evaluate retention strategy, 112
information,
getting good, 220-221
giving good, 222-223
inside or outside the organization, hiring from, 57-60
instant gratification, 216
insurance, group-term life, 179
interests versus positions, focusing on, 243-244
internal
hiring process, 60
transfer or promotion, 58-59
interview opinions, additional, 79-80
interview, the, 73-82
interviews,
employee or managerial, 186
fair and legal, 80-81
investigations, conducting, 224
IRS independent contractor test, 44-46
job analysis, 47-49
job candidate selection process, 54
job competencies, 152
job descriptions, 47-52
format for, 50-51
legal implications of, 51
what to include in, 49
job evaluation, 155-160
job offer negotiating, 90
job offer, making a, 87-91
job posting tips, 59
job preview, realistic, 110
labor relations, 227-238
laws, non-discrimination, 33-35
layoff
policy, 236
script, sample, 261
leadership coach, reason for using, 200
learners, adult, 193
leave policy (policies), 235
legal landscape of
compensation, 133-140
employee benefits, 165-172
employee rights, 31-40
flexible work arrangements, 122
safety and health, 248-251
Lilly Ledbetter Fair Play Act, 35, 139-140
LinkedIn, 61, 64, 68-69, 84, 106, 194, 234-235
listener, be an active, 221-222
lump-sum increases or payments, 144, 148, 179
management,
performance, 48, 50, 109, 118, 143, 205-217, 223, 231-236, 266
manager’s role on day 1, 96-97
mandatory benefits, 174-176
market-based or equity increases, 144
meals and breaks, 138
Mental Health Parity Act, 170
mentoring and what an organization
potentially gains, 195
mentoring, 194-195
methods of job analysis, 47-49
methods, needs assessment, minimum wage, National Labor Relations Act (NLRA), 39-40
needs assessment methods, 186-187
negotiating, job offer, 90
new employees, acclimating, 205
no-cost rewards, 130
non-discrimination laws, 33-35
notifications, termination, 265
offer letter and legal implications, 90
offer, making a job, 87-91
Older Worker’s Benefit Protection Act, 169, 262
on-call
on-call/standby time, 137
on-the-job training, 195
opinions, additional interview, 79-80
options, creating, 244
orientation do’s and don’ts, new hire, 96
orientation programs, 95-96
injury and illness reporting, 251
inspections, 249-250
standards, enforcement of, 250-251
outprocessing and exit interviews, 266-267
outside the organization, recruiting from, 61-71
overtime pay, 133-134
part-time employees, 42-43, 57, 62, 120-122, 165, 267, 272
Patient Protection and Affordable Care Act of 2011, 169-171, 174
pay system, developing a, 141-145
performance appraisals, 143, 186, 190, 206-208, 211, 213, 215-216
performance management, 48, 50, 109, 118, 143, 205-217, 223, 231-236, 266
policy, 231-236
planning,
succession, 23-30
workforce, 23-30, 48, 113, 151
plans, establishing cash incentive, 146
Point Factor Method, 158
Point Factor, 158
policies, positive culture and, 227-228
policy harassment,
policy,
EEO, 230-231
employee conduct, 231-232
harassment, 232-233
layoff, 236
performance management, 231-236
social media, 69-70, 229, 234-235
termination, 236
workplace violence, 235
Polygraph Protection Act, Employee, 38-39
Portal-to-Portal Act, 137-138
positive culture and policies, 227-228
posting requirements, FLSA, 136-137
Pregnancy Discrimination Act of 1978 (PDA), 33
preparatory/concluding activities, 137
preparedness and response, emergency, 256-257
preview, realistic job, 110
programs,
employee assistance, 178
orientation, 95-96
promotion, internal transfer or, 58-59
questionnaire, job analysis, 52
rates,
green-circle, 162
red-circle, 162
rating errors when interviewing, common, 81
rating errors, 207-208
recognition, rewards and, 127-130
recruit, using social media to, 67-69
recruitment, strategic, 41-46
red-circle rates, 162
referral program, employee, 64-65
rejecting applicants, 86
relations, labor, 227-238
relationship with former employees, maintaining a, 62, 267-268
relationship, ending the employee, 259-269
relocation, 91
re-recruit your great employees, 111
resumes, reviewing, 54-56
retention and engagement, 112
retention tools, 28, 60, 94, 108, 121-122, 128-130
retention, strategic, 105-112
Retirement Equity Act, 168
retirements plan, 38, 148, 167-168, 170, 180-182
Revenue Act of 1978, 171, 179, 181
reviewing resumes, 54-56
rewards and recognition, 127-130
rewards, no-cost, 130
rights, employee, 31-40
risk management, 124-125, 247-257
salary structure, developing a, 141-145
Salary-Basis Test, 134-135
sales compensation, 147
Sarbanes-Oxley Act, 149, 171, 224, 257
screening applicants, 73-74
security, workplace, 254-256
social media policy, 69-70, 229, 234-235
staffers, temporary, 43
strategic retention, 105-112
substance abuse and drug testing, 253
succession management, 27-30, 48
succession planning, 23-30
superstars, spotting potential, 78-79
survey questionnaire, employee satisfaction, 116-117
surveys and questionnaires, 186-188
Tax Reform Act, 171
telecommuting, 121-125
temporary staffers, 43
termination
notifications, 265
policy, 236
terminations, types of, 259-260
theories of discrimination, 32
training time, 137-138
guidelines, 139
training, 190-193
on-the-job, 195
transfer or promotion, internal, 58
travel time, 138
turnover, cost of, 105-106
types of terminations, 259-260
unemployment insurance, 175, 261
Uniformed Service Employment and Reemployment Rights Act, 38
union activity, evidence of, 237-238
violence, workplace, 85, 178, 235, 254-256
waiting time, 137
will, employment at, 31-32, 230, 259
workers’ compensation, 122-124, 174-176, 253
workforce plan,
checklist for evaluating a, 27
step-by-step process for developing a, 25-27
workforce planning, 23-30, 48, 113, 151
workplace
flexibility, 119-125
violence policy, 235
workplace, impact of multiple generations in the, 16-18