Some jobs by their very nature seem more meaningful than others. But really, all jobs are potentially meaningful. All companies serve their customers, their stakeholders, and their workforce, and the employees are in a unique position to make a real difference. It’s up to leaders to help people see this. Great leaders create an environment where employees feel valued (and valuable) and this is what connects them to purpose. It’s easy to assume that an employee understands the impact of their work. Through the years I have been fortunate enough to have substantial interaction with police, firefighters, TSA staff, emergency responders, teachers, researchers, healthcare providers, security officers, and social workers. When reading those job titles, wouldn’t you think they have to know the great impact they make? They don’t—at least not nearly as much as you think. In fact, research shows that 53 percent of workers wish they had more insight into the effect their contributions have on their company’s success.1 The reality is, every job plays an important role or it would not exist. There is no such thing as a job that does not count. And yet, we tend to work in environments where an employee is more likely to hear about their work when there is a problem. It is assumed that the impact of work is obvious, and because of that, leaders are not taking time to emphasize to each worker the why of their job and the important contribution it makes. Research suggests that while leaders may think they’re doing a good job of helping employees understand their company’s purpose, they really aren’t. These statistics from a Deloitte survey show the disconnect: Numbers like these make it clear: It is the job of the leader to take time on a regular basis to help each employee understand the importance of their role and the impact it has on the organization. While the contribution made by the worker may seem obvious, the leader needs to help them connect the dots. For example, consider that person in the billing department, the one who may not see a customer’s face day to day. They need to know that by doing a good job in accurate billing, it allows the organization to do better financially, which goes to pay employees. When they know this, it helps them more clearly see their sense of purpose. Billing may not be thought of as “glamorous,” but the reality is that human beings can find meaning and fulfillment in all kinds of jobs. We simply need to know we’re working alongside others to make people’s lives better. Interestingly, according to Forbes.com: “A study published by the American Psychological Association found that hospital janitors were amongst the most purposeful workers they surveyed.”3 Here’s a story I heard once that perfectly illustrates this point: when President John F. Kennedy was visiting a NASA facility, Cape Canaveral if I remember correctly, he asked each employee what their role was in the organization. As the president asked, one by one, each employee would explain what they did every day. President Kennedy then came across a man who did maintenance in the building. Kennedy asked him what his role was. “I’m putting a man on the moon,” he said. This response was an echo of the president’s famous goal. More importantly, it showed how the maintenance worker connected the work he was doing to the overall mission of the organization. He understood his purpose and felt that he was doing important, meaningful work. He didn’t see himself as an anonymous cog in a machine. He wasn’t just doing a “job” but working in alignment with others to achieve a mission. Here are a few tips on helping your employees connect the dots on meaning and purpose: Many years ago, my dear friend Norm Adams went up to a street cleaner in New Orleans to thank him for what he was doing and to share that his work made the visit so much better. Watching this, I could see the man’s face brighten up. After Norm walked on, I stayed to ask the street sweeper a few questions. I asked how long he had been doing this work and he shared that he had been street sweeping many years. I then asked him how often people stop to say thank you. He told me this was the first time. We can all help employees feel that powerful sense of meaning and purpose. Not only will our company’s performance improve, everyone will enjoy their job so much more. There is nothing quite like going to work every day at a company filled with people who are fueled by a true passion for what they do. It makes every day a learning experience, an adventure, and a path for personal and professional growth.
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