Index
ABHP, see Applied Behavioral Health Policy
Aboriginal people, 47–48, 136, 137–138
Academy of Vocal Arts (AVA), 519–520
Accountability, 487, 624, 625, 629, 632
Action(s):
accelerating, 6
call to, 641
catalyzing bold, 333
collective, 643
“communicative,” 113
Dialogue and Deliberation processes, 105–106, 111
linking change to, 111
and method mastery, 41–42
shared, 154
sustaining, 114
Technology of Participation, 156
Action Learning, 26, 167, 479–483, 646
Action Period (SimuReal), 278–279
Action Planning Method, 152–154, 321, 328
Action Research, 640
Action Review Cycle (ARC), 26, 484–489, 647–647A
Active adaptation, 620
Activities (interactive), 209
Act phase (Scenario Thinking), 336, 339, 340
Adaptable methods, 17, 22–23, 72. See also specific method, e.g.: Appreciative Inquiry (AI)
Adoption agencies, 501–502, 660
Adult learning theory, 98, 460
Advisory team, 81
Advocacy, 115
Affirmative Topic Choice, 78
After Action Reviews (AARs), 484–486
After school care programs, 273
Afterthought, 65
“Agreement for results,” 502, 504
AI, see Appreciative Inquiry
Aicher, Paul J., 695
Aikido, 241
Aircraft Owners and Pilots Association, 317
Air traffic control, 317–318, 370–371
Akbar, Na’im, 261
Alban, Billie, 30, 638, 643, 699A
Albrecht, Karl, 9
Alexander, Christopher, 191–192
Alice’s Adventures in Wonderland (Carroll), 17
Alignment, 333
Alignment Model (Wholes Systems Approach), 444
All-Embracing Participatory Architectures™ (APA), 252
Allen, Woody, 707
Alliance for Employee Growth and Development, 320
Alliance for World Class Communities, 320
Allied Signal, 467
Allied Solutions, 154
Allies, enlisting, 624
American Express, 524–525
American Institute of Architects Regional and Urban Design Team (R/UDATS), 312
American Red Cross, 402
American Society for Training and Development (ASTD), 73
AmericaSpeaks, 295, 393, 556, 584
Amerin Consulting, 429
Ancient Wisdom Council, 22, 195–200, 648–648A
Annual International Conference of Organisation Transformation (OT), 50
Anticipatory principle, 84
Antos, John, 494
APA, see All-Embracing Participatory Architectures™
Apple Computer, 701
Applied Behavioral Health Policy (ABHP), 118, 119, 126
“Appreciative democratic blackmail,” 618
Appreciative Inquiry (AI), 73–88, 191
applications of, 78–79
appreciative interview, 75
British Airways case study, 79–80
conditions for success, 82–83
definition of, 74–75
4-D Cycle, 77–79
at GTE/Verizon, 73–74
key phases of process for, 77–78
positive core, 75–76
principles of, 83–84
and problems, 86
problem solving vs., 76
Roadway Express and, 85–86
roles/responsibilities/relationships, 81
SOAR, 377
sustainability of results, 85–86
World Café, 191
Appreciative Inquiry (Barrett and Fry), 84
Appreciative Inquiry Summit, 22, 201–206, 650
Arab oil embargo, 343
ARC, see Action Review Cycle
Architectural firm, 694
Architecture (technological/social), 552–553
Arendt, Hannah, 283
Aristotle, 573
Armenia, 548
Armstrong Industries, 538
Arrien, Angeles, 136
Artifacts, 545
Art of Hosting Meaningful Conversations, 56–57
Arts, 268
Asch, Solomon, 358
Ashkenas, Ron, 540
Assessment-planning-implementation cycle, 121
Associates of the Human Systems Dynamics Institute, 669
ASTD (American Society for Training and Development), 73
Atlee, Tom, 634
AT&T, 320
Attems, Rudolf, 50
Attention, continual partial, 557
Attitudes, 269, 473, 503, 504, 621
Authenticity, 61
Automotive glass plant, 436
Automotive supplier, 375–376
AVA, see Academy of Vocal Arts
Avery Dennison, 450–451, 455, 462
Axelrod, Dick, 100, 211, 639, 653, 657
Axelrod, Emily, 100, 639, 653, 657, 699A
Bakhtin, Mikhail, 112
Balanced Scorecard, 26, 383, 490–495, 651
Baldrige Criteria for Performance Excellence, 476
Ball, Geoff, 583
Bamforth, Ken, 431
Banks, 207
Barrett, Frank J., 84, 205, 650
BART (Bay Area Rapid Transit), 300–302, 664A
Bateson, Gregory, 50
Baughman, James, 705
Bay Area Rapid Transit, see BART
BB, see Black Belts
Becker, Valerie, 126
Beckhard, Dick, 167
Before Action Reviews (BARs), 484–486
Behaviors, tracking, 69
Bell, Alexander Graham, 201
Berkana Institute, 179
Bernstein, Peter L., 370
Berra, Yogi, 519
Berrien County (Michigan), 319–320
Bertelsmann Foundation, 667
Best Friends Animal Society, 703
Beyondananda, Swami, 294
Big-picture thinking, 578
Bill & Melinda Gates Foundation, 149
Bion, Wilfred, 358
Biopharmaceutical manufacturer, 465–467
Black Belts (BB), 62, 63, 468, 472–474
Blame-free environment, 121, 126
Blend Masters, 30
Blend mastery (blending methods), 44–58
lessons in, 55–56
Metalogue Conferences, 50–51
preparation for, 45–54
skills required for, 44–45
underlying principles for, 49–57
Block, Peter, 98, 496, 497, 507, 652
Blogs, 558
Boal, Augusto, 570
Board of Continuing Education Services of New York State (BOCES), 674
BOCES (Board of Continuing Education Services of New York State), 674
Body (human), 241
Boeing, 653
Bohm, David, 112–113, 219, 661
Bohmian Dialogue, 113
Boldness, 32
Bolster, Cliff, 98
Bowling Alone (Putnam), 5
Bowling Green State University (Ohio), 636
Brainstorming, 151, 152, 156, 290, 629, 630
Branding, 126
Brandon (Manitoba, Canada), 244–245, 247
Breakthroughs, 224
Bressen, Tree, 217
Brewster, George, 154
Bridges, William, 119, 123, 131
British Airways, 79–80
Brown, Juanita, 102, 179, 188, 192, 706A
Brown, Lyla, 47–48
Buber, Martin, 112
Buddha, 496
Built to Last (Collins and Porras), 130
Bunker, Barbara, 643
Buzan, Tony, 583
Cady, Steven, 21
Café Etiquette, 191
Café host, 184–186
Cage, John, 593
Calling, sense of, 51
Carlson Companies, Inc., 441–442, 704–704A
Carmichael, Doug, 556
Carr, Tony, 545
Carroll, Lewis, 17
Carry the Vision conference, 699–699A
Carter, John, 650
Casarez, Margaret, 499–500
CASE University, 378
Catholic Schools Initiative, 30–31, 33, 34–37
Cedar Valley Diversity Appreciation Team, 661
Center for Applied Policy Research, 667
Centering yourself, 52–53
CES, see Civic Engagement Series
CGIAR (Consultative Group on International Agricultural Research), 676
Champions (project), 138
Champions (Six Sigma), 472, 473
Champion Workshop, 474
Change:
and action, 111
dynamics of, 405–406
fundamental, 154
immunity to, 5
impetus for, 341
and intentions, 32
large-scale, 622–623
as process, 12–13
sustainability of, 60–63, 175–176
Change leader, 8
Change management, 35–36, 65, 580
Change methods. See also specific method, e.g.: Rapid Results
affect on people/desired outcomes of, 7–8
classification of, 16–20
common elements of, 12–13
ethical/moral case in, 40
financial considerations for, 10–11
and global patterns and trends, 3–6
misconceptions of, 9–10
and multiple intelligences, 20–21
navigating through, 15
reasons people use, 6–7
selecting, 28–42
seven characteristics of, 16–20
summary matrix for, 21–27
Channon, Jim, 583
Chaos, 613
The Character of Organizations (Bridges), 131
Charrettes:
common mistakes for, 311–312
Dynamic Planning process, 303, 304, 309–310
economic/political advantages of, 313
evolution of the, 312
manager, 309–310
multiple-day, 309
and Pleasant Hill BART station, 301–302
Quick Summary, 664–664A
sustainability of results, 313
team, 310
Child Health Initiative, 90
The Child Opportunity Capital, 320
Child Protective Services, 402
Chödrön, Pema, 611
Choice, freedom of, 82–83
Circles, 93, 137–139, 141, 145, 262–264
Civic Engagement Series (CES), 26, 496–500, 652
Civility Center, 413
Civilizations (Durant and Durant), 288
Claassen, Ed, 694
Clanon, Jeff, 647
Clark, Brian, 702
Clearings, 67
Closed projects, 475
Coalition, 109
Coast Salish First Nation, 47
Cocreation of information, 12
Cohen, Dan, 524
“Co-intelligence” of the group, 213
Colby, Brad, 633
Coleman, Susan, 53–54
Collaboration:
in the charrette, 304
Dialogue and Deliberation processes, 109
Dynamic Planning process, 307, 308
Human Systems Dynamics, 669
and laws/principles of agreement, 504
in learning, 333
and meaning, 12
sustainable, 501–506
Technology of Participation, 155
Collaborative Loops, 89–101
basics of, 91–95
conditions for success, 97–98
getting started with, 96
as internal capability, 639
meeting with sponsors, 96
roles/responsibilities for, 96–97
and success, 99–100
sustainability of results, 99
table of uses for, 95
theoretical basis for, 98–99
Collaborative Work Systems (CWS) Design, 25, 436–440, 654–654A
Collective analysis, 631
Collective assessments, 629
Collective intelligence, 180, 181, 187, 190
College of Visual & Performing Arts (University of South Florida), 131, 671
Collins, Jim, 119, 122, 123, 130, 635
Columbus Regional Hospital, 278–279
Commission on Human Rights (Waterloo, Iowa), 102, 661
Commitment:
of employees, 432
individual, 532
internal, 62
from planning group members, 109
Playback Theatre, 570
public, 68
“simple,” 208–209
Values Into Action, 531–532
Committees, 221
Common ground, 3, 63, 319, 321, 323
Common sense, 100
Communal resource sharing, 558
Communication:
Dynamic Planning process, 307, 308
energizing, 121–124
Integrated Clarity, 126
Online Environments, 546
Search Conference, 349–350
Six Sigma, 475
sustainability, 63
Communications Workers of America, 320
“Communicative action,” 113
Communities:
and citizen engagement, 65
Community Weaving, 410–411
definition of, 18
engagement, 113
enlightened, 610–619
Frankfurt, Germany, 513–515
healthy, 307
involvement, 312
Open Space Technology, 138
Scenario Thinking, 332–333
small, 564
strategic plan for, 245
Study Circles, 283–286
Technology of Participation, 157
Communities of practice (CoP), 41, 56, 548
Community Coordinator, 411, 412
Community dialogue, 102
Community of communities, 635
Community Reference System, 354
Community Summits, 24, 365–369, 655
Community Weaving, 400–418
change dynamics of, 405–406
conditions for success, 413
getting started with, 409–412
outcomes of, 403
principles of, 405
roles/responsibilities/relationships, 412
sustainability of, 416
table of uses, 407–409
theoretical basis for, 414–416
webs of support, 402–403
workings of, 401–404
Community Weaving (Roberts), 413–414
Comoso (virtual facilitator), 252, 253
Competency, 39
Complaint and criticism phase (Power of Imagination Studio), 268
Conference Model, 22, 207–211, 657
Conflict, 10, 67–68, 107, 110, 502
Conflict resolution, 53, 54, 592
Connecticut, 322
Connecticut Department of Transportation (DOT), 535–536
Connections:
building, 212
Civil Engagement, 498
Collaborative Loops process, 94
emotional, 9
human, 614
and IC empowerment, 121
inner, 616
personal, 612
and sharing, 127
Consensus Decision Making, 212–217, 658–658A
Consensus Workshop method, 151–154, 156, 157
Consistency, 461
Constructionist principle, 83
Consultants, 56, 62–63, 66, 81, 301
Consultative Group on International Agricultural Research (CGIAR), 676
Containers-Difference-Exchange (CDE) Model, 235–236
Context (Consensus Workshop method), 151
Context Map (Strategic Visioning), 389
Continual partial attention, 557
Continuity, 578
Continuous cycle, 19
Continuous improvement, 63
Contra Costa County, California, 300–302, 664–664A
Contributions (individual), 12
Contributions, encouraging, 187
Conversation Café, 22, 218–222, 659–659A
Conversations:
Art of Hosting Meaningful, 56–57
assessment-planning-implementation cycle, 121
developing skills for, 501–502
distance, 636
“flash,” 543
Integrated Clarity process, 120
leveraging source needs, 120
ongoing strategic, 345
Online Environments, 552
and organizational needs, 120
purpose of, 219
that need to take place, 35–37
Cooperrider, David L., 86–87, 184, 190, 380, 649A, 650, 692A
CoP, see Communities of practice
Corporate strategy, 343
“Co-sensings,” 225
Costs:
of change methods, 10
Community Summits, 367–368
Community Weaving, 416–417
of conflict, 503
misconceptions on, 9
of not doing a method, 11
Online Environments, 557
Open Space Technology, 141
Participative Design Workshop, 425
and practitioner selection, 39
reducing, 201
Search Conferences, 352
Covenant Homecare, 162–164
Covey, Stephen, 660
Crate and Barrel, 603–604
Create Hospitable Space, 184, 187
Creating Organizational Congruence, 275, 276
Creation intelligence, 196, 197
Critical listening, 105
Critical uncertainties, 371
Cross-pollination, 181, 187, 190, 191
Curiosity, 94
Cycle, 19
Cycle of Resolution, 26, 501–506, 660
Cyclone Hardware P&N Tools, 419–420
Dalkey, Norman, 157
Damasio, Antonio R., 292
Dannemiller, Kathie, 36, 52, 98, 162, 165, 638
Dannemiller Tyson Associates, 165
Data-Purpose-Plan-Evaluate project planning model, 167
Davenport, Al, 165
Decision making, 105, 107, 110, 154, 214, 215, 304. See also Consensus Decision Making
Decisions (high-quality), 212
Decision tree (Scenario Thinking), 341–342
Decisive intelligence, 196, 197
“Deep slice” team, 424
Defects, 467–468
Define, Measure, Analyze, Design, Verify (DMADV), 469
Define, Measure, Analyze, Improve, Control (DMAIC), 466, 468, 469, 471, 472, 476
“Deliberative democracy,” 113
Deloitte Consulting, 685
Delphi Process, 157
“Demand-resistance cycle,” 122
Democracy:
Collaborative Loops, 98–99
deliberative, 113
foundation of, 300
and global trends, 4
and land-use planning, 312
Playback Theatre, 563
principles of, 42
strengthening local, 283–284
and wholeness, 216
Dental school, 673
Department of Transportation (DOT) (Connecticut), 535–536
DePree, Max, 501
Descartes’ Error (Damasio), 292
Design:
Collaborative Loops, 100
cross-functional, 308
genotypical organizational principles, 421–422
group-based, 630
models for Rapid Results, 457, 458
and sustainability, 65–69
Design Conference, 153, 158–159, 208
Designers, 323–324
Design phase (AI process), 77, 78
Desired outcomes, 7–8, 11, 31–33, 164
Destiny phase (AI process), 77, 78
Detroit Edison, 657
Devane, Tom, 21, 59–69, 260, 362, 433
Developing and Aligning Leadership, 275, 276
“Dialogism,” 112
Dialogue and Deliberation processes, 102–117
advocacy vs., 115
basics of, 102–106
conditions for success, 110–112
debate vs., 104
definitions for, 103
ensuring representativeness in, 114–115
getting started in, 108–109
mediation vs., 115–116
negotiation vs., 115–116
roles/responsibilities/relationships, 109–110
sustainability of results, 114
table of uses, 106–108
theoretical basis for, 112–114
Dialogue on Race, 113
Dialogues, 295, 296, 308, 339, 579, 605, 631
Dialysis service, 381–382
“Digital divide,” 557
Digital images, 581
Dilbert, 2
Discontinuous improvement, 521
Discovery phase (AI process), 77
Dispersed Organizing Teams, 544
Distributed leadership, 61–62
Disturbances, 611
Diversity:
annual celebrations for, 102
definition of, 34
Dialogue and Deliberation, 115
Drum Café, 592
and emergence, 615
of experience, 624–625
music and, 595
Online Environments, 676
Open Space Technology, 137–138
South Africa and, 589
Technology of Participation, 160
World Café, 190
DMADV (Define, Measure, Analyze, Design, Verify), 469
DMAIC, see Define, Measure, Analyze, Improve, Control
DOC (Washington State Department of Corrections), 319
Documentation, 41–42
“Do no harm” principle, 40
DOT, see Connecticut Department of Transportation
Doyle, Michael, 582
Dream phase (AI process), 77
Drum Café, 21, 27, 588–592, 662
Duany, Andres, 302
Durant, Ariel, 288
Durant, Will, 288
Dyer, Wayne, 641
Dynamic Facilitation, 22, 223–226, 663
Dynamic Planning process:
charrettes, 301–304, 307–314, 664–664A
conditions for success, 311–312
getting started with, 306–307
roles/responsibilities/relationships, 309–310
strategies for, 308
sustainability of results, 312–313
table of uses, 305–306
theoretical basis for, 312
three phases of, 303–304
values for, 307
Dynamic tensions, 619
Ebaugh, Sue, 375
e-commerce team, 700
Economic benefits, 321–322
Ecumenical Institute, 157
Edison, Thomas, 288
Education:
importance of, 639–640
increasing, 4
and multiple intelligences, 37
of others, 42
sex, 325
Visual Recording and Graphic Facilitation, 584
Eickhoff, Petra, 271
Eight intelligences, 196–198
Einstein, Albert, 16, 62, 86, 227
Ektorp sofa, 317
Electronic Government Initiative, 370, 371
E-mail, 542–543
Embodied Leadership, 241
e/merge 2004, 545–546
Emergent practices, 615–619
Emerson, Ralph Waldo, 450
Emery, Fred, 99, 326, 358–359, 362, 421, 431, 681, 689
Emery, Merrelyn, 20, 246, 248, 362, 362, 431, 432, 433, 641, 678A
Emotional intelligence, 196, 197
Emotions, 269
Employee Engagement Process, 26, 507–512, 665
Empowerment, 119–121, 123, 175, 625
Ender, Gabriela, 254–255, 679A
Energia intelligence, 196, 197
Energy:
Appreciative Inquiry Summit, 202
evidence of, 61
and sustaining change, 175
as universal organizational need, 124
Engagement:
and choice, 34
Collaborative Loops process, 89, 93–95
Dialogue and Deliberation processes, 108, 109
experiments in community, 113
meaningful, 67
principles, 639–640
scholarship of, 640
Visual Recording and Graphic Facilitation, 578
Enlightenment, 611–613
“Enterprise Architecture,” 370–371
Environment, 14, 121, 126, 626, 627
Erich, David, 79
Ertel, Chris, 345
Estes, Caroline, 212
Estrada, Jorge, 699A
Events, 35
Evolutionary biology, 191
Execution, 202
Executive Workshop, 474
Expansion, 461
Experiential Aim, 154
Experts, 532
Explore phase (Scenario Thinking), 337, 340
External environment, 626, 627
External participants, 340
FAA, see Federal Aviation Administration
Facilitators:
charrette, 310
Collaborative Loops, 97
content-neutral, 159–160
costs of, 10
Dynamic Facilitation, 224–225
Future Search, 322–324
Integrated Clarity, 129
Learning Map Approach, 599
need for, 20
Online Environments, 553–555
Open Space Technology, 143, 144
Participative Design Workshop, 428
Playback Theatre, 567
Search Conference, 354
style of, 155
Technology of Participation, 154, 155, 158
trained, 110
Whole-Scale Change, 171
Facility costs, 10
Failure, dealing with, 42
Family Advocates, 400, 401, 411, 412, 656A
Family Support Network (FSN), 401–403, 656A
Fashion retailer, 675
Faulk, Judith Orloff, 131
FDA (Food and Drug Administration), 465
Feasible plan (Dynamic Planning process), 308
Federal Aviation Administration (FAA), 316–318
Federation of Egalitarian Communities, 658
Feyerherm, Ann, 638
Field testing, 160
The Fifth Discipline (Senge), 113
Financial considerations, 10–11
Financial services company, 688
First Person Plural (FPP), 297
First Security Information Technologies, Inc., 443
Fisher, Kimball, 119, 123, 125, 130
FITF (Fly into the Future Dialogues), 702
Five dimensions of purpose, 17–18
“Flaming,” 295
“Flash conversations,” 543
Flexibility of practitioners, 51–52
Flores, Fernando, 660
Flow, 36
Flowers, Betty Sue, 341
Fly into the Future Dialogues (FITF), 702
Focus (outward/inward), 634
Focused Conversation method, 47, 48, 150–152, 154
Focused Implementation (Participatory Strategic Planning), 152
Focus on the Present, 320
Folllett, Mary Parker, 216
Follow-up, 67, 68, 114, 120, 159, 521
Food and Drug Administration (FDA), 465
Fosdick, Harry Emerson, 212
4-D Cycle (Appreciative Inquiry), 77–79, 203, 204, 377
Four Fold Way, 136
Four Quadrant framework, 383
FPP (First Person Plural), 297
Franco, Bob, 524–528
Frankfurt, Germany, 513–515
Fraser Health Authority, 89–91, 95
Freedoms, for human potential, 82–83
Frontline workers, 491–493
FSN, see Family Support Network
Fuhrmann, Raban Daniel, 37–38
Fuller, Buckminster R., 250
Fulton, Katherine, 345
Future Centers network, 584
Future direction, 125
Future Insight Group, 331, 332
Future Search, 316–330
basics of, 318–322
conditions for success, 324–325
economic benefits of, 321–322
at FAA, 316–318
getting started with, 323
at IKEA, 316–317
Kenoli Oleari on, 49–50
principles of, 319
process of, 320–321
results of, 317
roles/responsibilities, 323–324
sustainability of results, 327
table of uses, 322
theoretical basis/historical roots of, 326–327
and World Café, 191
Future trends:
for a better world, 633–644
emergent practices, 615–619
high-leverage ideas/actions for, 620–632
and innovation, 638
inspired organizations/enlightened communities, 610–619
key advice for, 620–621
multifront approach to, 626–628
principles for sustainability, 624–626
and responsibility as the norm, 616–619
thoughts on, 641–643
Future Workshop, see Power of Imagination Studio
Gaffin, Larry, 659
Galileo, Galilei, 288
Gambling, 2
Gandhi, 621
Gardner, Howard, 20
GB, see Green Belts
GE, see General Electric
Geffers, Stephan G., 271
Gel-Mann, Murray, 145
Gemeinsinn-Werkstatt, 26, 513–518, 667
General Electric (GE), 467, 476, 535, 536, 538, 705
Genotypical organizational design principles, 420–423
Genuine Contact Program, 23, 227–233, 668
Georgia (country), 548
Gibb, Bruce, 165
Gibbons, Michele, 373
Gibbons-Carr, Michele, 673
Gibson, James J., 358
Gioja, L., 149
Glass plant, 654
“Global brain bank,” 558
Global Business Network, 331–332, 343
Global Community Youth and Women’s Forums, 157
Global patterns and trends, 3–6
Global Talent Division (American Express), 524–525
Global thinking, 326
GMCR, see Green Mountain Coffee Roasters
Goal-setting theory, 460
Goethe, Johann Wolfgang von, 1, 513
Good, Susan, 90
Good ideas, 61
Good Neighbors, 400–401, 409, 412, 656A
Good Samaritan Law, 417
Good to Great (Collins), 122, 130, 635
Gordon, Joanne, 85–86
Govender, Thava, 699A
Government collaboration, 669
Graphic facilitation, 558, 580, 585, 586
Graphic presentation software, 586
Graphic recorders, 532, 580, 585, 586
Graphics professionals, 186–187
Grassroots, 403
Grateful Bread coffeehouse, 218
Green Belts (GB), 468, 472–474
Green Mountain Coffee Roasters (GMCR), 484–485
Green Party, 212
Groton Leadership Team, 239
Grounding, 52–53
Ground rules, 105
Group decisions, 106
Group energy, 7
Group Graphics Keyboard, 581, 582
Groups, 40, 198, 213, 584, 625
“Group think,” 290
Grove Consultants International, 582, 583
Growing edge, 526–528
Grupo Industrial Saltillo, 455
GTE/Verizon, 73
Guber, Heidi Sparkes, 489
Guerre, Don de, 248
Gues, Arie de, 344
Habermas, Jurgen, 113
Hafiz, 218
Halley, Sarah, 571
Hamilton County Ohio, 698–698A
Hardey, Paul, 618
Harper, Gordon, 161
Haudan, James A., 599, 601–602, 675
Hauser, Markus, 50
Hayworth, Inc., 321–322
Health-care providers, 381–382, 692–692A
Heidegger, 67
Heider, Fritz, 358
Heierbacher, Sandy, 115
Helmer, Olaf, 157
Henderson, Philip, 578
Herman Miller, 331–332
Hierarchy (flat), 421–422, 550
High-tech company, 693
Hinrichs, Gina, 201
Holding, practice of, 48
Holistic solutions, 309
Holladay, Royce, 641
Holman, Peggy, 21
Home-care services, 162–164
Homer, Ken, 192
Honesty, 121
Hope, 175
Hopkinton, Massachusetts, 666
Horizon Moving Systems, 125, 126
Horn, Bob, 582
Horth, David Magellan, 607, 700
Hospital accreditation, 90
Hosting, art of, 187–188
Hosts, 220
HSD, see Human Systems Dynamics
H-Tech Company, 256–258
Human Development Projects (ICA), 157, 236–237
Human element, 121
Human identity, 82
Human potential, 82–83
Human Resources (HR) practices, 627–628
Human spirit, 156–157
Human Systems Dynamics (HSD), 23, 234–238, 669
Hyatt, Marcia, 483
IA (Interaction Associates), 582
IAF (International Association of Facilitators), 158
ICA, see Institute of Cultural Affairs
ICRP, see International Conflict Resolution Program
Idealized Design, 26, 519–523, 670
Idealized Design (Ackoff, Magidson, and Addison), 520
Identity, 124
“It ain’t broke, don’t fix it,” 142
Ignorance, 65
Imagination and metopia phase, 268
Implementation, 65, 246, 312–313, 327, 624–625
Implementation and practical phase, 268–269
Implementation phase (Dynamic Planning process), 303–305, 312
Improvement, 63, 66, 68, 468, 521
Improving methods, 18, 26, 449. See also specific method, e.g.: Rapid Results
Improvisation, 56, 562, 594, 596
In-depth training, 19
Indigenous populations, 145. See also
Aboriginal people
Individual contributions, 12
Information, 12, 247, 546, 627
Information infrastructure, 303, 304
Information Mapping, 581–582
Inspiration, 611–613
Institute of Cultural Affairs (ICA), 155, 157, 696A
Insurance company, 453–454
Integrated Clarity (IC)™, 118–134
basics of, 119–127
conditions for success, 129–130
definition of, 119–121
energizing communications, 121–124
example dialogue, 126–127
framework for, 119–121
getting started with, 129
roles, responsibilities/relationships, 129
six universal organizational
sustainability of results, 131
table of uses, 128
theoretical basis for, 130–131
time frame for, 131–132
Integrated design principles, 180
Integrating change processes, 45–54
Integration Team (SimuReal), 278, 279
Intellectual Capital Pioneers, 188
Intelligence, 202
Intelligences (eight), 196–198
Interaction Associates (IA), 582
Interactive activities, 209
Interdependence (positive), 82–83
Interlude, 120
Internal participants, 339
International Association of Facilitators (IAF), 158
International Brotherhood of Electrical Workers, 320
International Conflict Resolution Program (ICRP), 53, 54
International Consultants (Thurber and Faulk), 131
International Exposition of Rural Development, 157
International Forum of Visual Practitioners, 577–578, 585
International Leader’s Assembly (Montserrat, Spain), 530–531, 533
International Playback Theatre Network (IPTN), 569
International professional association, 128
Interview (appreciative), 75
IntraHealth International, Inc., 227–228
Intrinsic motivation, 7–8
Introductions, 104–105
Invention Masters, 30
Invention mastery, 56–57
Investment (organizational), 130
Involvement, 33–35
Inward focus, 634
IPTN (International Playback Theatre Network), 569
ISO 9000, 476
IT Division (Canadian Tire), 479
“I-Thou” perspective, 112
J. Robins & Sons Pty Ltd., 681
Jacobs, Robert “Jake,” 277, 687
Jacobson, Wendy, 397
James, Sylvia L., 176–177
James, William, 365
Japan, 476
Jefferson, Thomas, 273
JIT manufacturing, see Just-in-time (JIT) manufacturing
Jobs, Steve, 621
John Deere Harvester Works, 201
Johnson-Lenz, Peter, 556
Johnson-Lenz, Trudy, 556
Jones, Ron, 131
Joseph, Barry, 702
Journaling, 41–42
Journalists, 611–615, 617, 618
Junior League, 320
Juran, Joseph M., 476
Just-in-time (JIT) manufacturing, 469, 476
K. O. Lee Company, 205
Kahn, Herman, 343
Kaleidoscope experience, 331–332
Kansas City, Kansas, 695
Kansas City, Missouri, 320
Kanter, Rosabeth Moss, xi
Kaufman, Stuart, 145
Kellner-Rogers, Myron, 174
Kelly, Susan, 583
Kennedy, John F., 484
Kennedy, Jon, 642
Kettering Foundation, 105
Kickoff sessions, 521
Kimball, Lisa, 556
Klein, Alan, 282
Klein, Donald C., 690A
Klein, Gary, 28–29
Knowledge of people, 12
Koestenbaum, Peter, 98
Kotter, John, 524
Kretzman, Jody, 416
Kurdistan (Iraqi), 53–54
Laboratory Method of Learning, 173
Laissez-faire, 422
Lakin, Fred, 583
Land development, 300–306, 312–313, 664A
Land-use planning, 312
Langley Hospital, 91
Large Group Scenario Planning, 24, 370–374, 580, 673
Large-scale change, 622–623
Law of Two Feet, 136, 137, 140, 141
Lawrence, Paul, 548
Leaders, 6, 8, 62, 64, 325, 341, 474
Leadership:
Appreciative Inquiry, 81
changing paradigm of, 624
and collective action, 643
Dynamic Planning process, 309, 313
emergent, 616
Genuine Contact Program, 668
systems, 67
Technology of Participation, 155
Leadership and the New Science (Wheatley), 145
Leadership Dojo, 23, 239–243, 674–674A
Leading Self-Directed Work Teams (Fisher), 130
Lean manufacturing, 469, 476, 477
“Learn as you go,” 479–480
Learning, 61, 130, 156, 167, 179–180, 333
Learning edge, 46–47
Learning Map Approach, 27, 598–602, 675
Learning processes, 69
Lennertz, Bill, 314
Lent, Rick, 51–52
Lessons learned, 627
Leveraging Needs, 125–126
Levine, Stewart, 505, 641, 660
Lewin, Kurt, 68, 326, 431, 460, 637, 640, 702
Libra Project, 569
Liebermann, Warren, 591–592, 662
Life-Affirming Purpose, 124–125
“Lifelong Learning Organization,” 251
Lin, Nan, 415
Linnea, Ann, 682
Lippitt, Ronald, 31–37, 173, 326
Listening to the City (LTC), 295
“Little e” engagement principles, 93, 94
Living network pattern, 180–181
“Living the methods,” 49
Lloyd, Carissa, 223
Logistics coordinator, 340
Logistics Team, 172
the long view, 335
Lower Manhattan Development Corporation, 294–295
LTC (Listening to the City), 295
Lukensmeyer, Carolyn J., 397, 698A
Lumpkin Family Foundation, 234
Lutz, Ruediger, 684
McCormick Employee Engagement Inventory (MEEI), 507–509
McCoy, Martha L., 286
McDonald’s, 205
MacDougall, Sarah, 265
McKeown, Frank, 687
McKnight, John, 416
Madiba’s philosophy, 589
Magidson, Jason, 522
Magill, Sam, 699A
Management, 7, 64–65, 427–428. See also Change management; Leadership
charrettes, 309–310
middle, 9, 64, 479, 493, 625, 630
Participative Design Workshop, 428
Search Conferences, 355
Managing Transitions (Bridges), 131
Mandela, Nelson, 589
Mandl, Christoph, 50
Mandl, Hanna, 50
Manifestation, laws of, 505
Mapping, 38, 186–187, 383, 573–577, 581–582
Margulies, Nancy, 573, 575, 583, 585, 586, 701A
Marketing, 221
Market positioning, 126
Martin, DeAnna, 226
Master Black Belts (MBB), 472, 473
Mastery:
of blending methods, 45–54
definition of, 28–29
duty of, 40
as lifetime work, 19
and method selection, 28–43
the path to, 40–42
and the unanticipated, 52
of whole system change, 29–30
Matching, 38
Maturana, Humberto, 190
Maurer, Rick, 174
MBB, see Master Black Belts
Mead, Margaret, 621
MeadWestvaco, 456
Meaning (collaborative), 12
Media, 138
Mediation, 115–116
Medicine Wheel Tool, 228
MEEI, see McCormick Employee Engagement Inventory
Meeting(s):
face-to-face, 551
Future Search, 320
large group methods vs., 10
launch, 454
Open Space Technology, 135–136
periodic review, 327
planning, 366
sense of the, 213
with sponsors, 96
Whole-Scale Change, 164
whole system, 316–319, 326–327
“Meeting canoe,” 93–94
Meky, Saleh, 451
Membership-Control-Goals team formation model, 167
Memory, 578
Meningitis Vaccine Project, 149–150
Mercer, Steven, 642
Mergers (corporate), 128
Metalogue Conferences, 50–51
Meta-Matching-Method (MMM), 37–38
Metaphorming, 290–292
Metaplan, 583
Method Masters, 30
Method selection, 28–43
creative approach to, 37–38
and mastery, 28–43
process-oriented dimensions of, 35–36
Metopia, 268
Metropolitan Opera (New York), 520
Mexico, 183
Microsoft, 347–348
Middle managers, 9, 64, 479, 493, 625, 630
Military, U.S., 343
Millemann, M., 149
Millennium Pharmaceuticals Inc., 482
Mission Statement, 153
Mixing and matching methods, see Blend mastery (blending methods)
MMM (Meta-Matching-Method), 37–38
Mobility (global), 4
Mobility, Law of, see Law of Two Feet
Momentum, 175
Money, 64, 341. See also Costs
Monitoring, 69
Monitor phase (Scenario Thinking), 336, 339
Morale, 126
Moral judgment, 113
Moreno, J. L., 564
Mota, Carlos, 183
“Motivational listeners,” 578
MSNBC, 297
Muellert, Norbert R., 684
Multiple intelligences, 20–21, 37
Multiple perspectives, 336–337, 340–341
Murals, 576–577
Museum of Science and Technology (Tampa Bay, Florida), 706
Music, 595, 596. See also Drum Café; JazzLab
Myths (organizational), 462
Name (Consensus Workshop method), 151
Nash, Johnny, 256
National Business Aviation Association, 317
National Charrette Institute (NCI), 302–303, 312, 664A
National Discussion on Social Security Reform, 395
National Fund for Social Enterprise, 183
National Semiconductor, 584
National Training Center, U.S. Army, 647A
National Training Labs, 173
Navy, U.S., 204
NCI, see National Charrette Institute
Needs:
individual vs. group, 40
leveraging, 125–126
organizational, 119, 120, 124–127, 132
requests vs., 122
strategies vs., 127
Negotiation, 115–116
Netherlands, 343
Newcomb, Theodore M., 358
New Hampshire Power and Light, 538
New York City, 273, 294–295, 687
NGO (Nongovernmental organization), 548
Nicaragua, 686
Nongovernmental organization (NGO), 548
Nonprofits, 128
Nonviolent Communication (Rosenberg), 125, 130
Nonviolent Communication (NVC) language model, 120–123, 125, 131, 671A
Norwegian Industrial Democracy Project, 421
NTT, 697
Nursing, 250, 261–262, 542–543
Nutrimeal Brazil, 649
Nutrimental Foods, 79
NVC language model, see Nonviolent Communication (NVC) language model
Observations, 122
Office of Finance, City and County of Denver, 78
Olyer, Marilyn, 161
Online chat, 295
Online Environments, 542–560
conditions for success, 555
definition of, 543
e/merge 2004, 545–546
getting started with, 552–554
outcomes, 550–551
principles of, 554
roles/responsibilities/relationships, 554–555
Spirited Work, 546–547
sustainability of results, 557
table of uses, 551–552
theoretical basis for, 556–557
three perspectives for, 543–548
usage of, 549–550
Open architecture, 100
OpenSpace-Online real-time methodology, 23, 250–255, 679–679A
Open Space Technology (OST), 135–148
common mistakes in, 145
conditions for success with, 145
and costs, 141
definition of, 138–139
effects of, 141
and fundamental human patterns, 136–137
getting started with, 142–143
Law of Two Feet, 136, 137, 140, 141
Metalogue Conferences, 50–51
misconceptions in, 147
outcomes of, 139
passion/responsibility in, 139
principles of, 135–136, 139–141
at Rockport Company, 135–136
roles/responsibilities/relationships in, 143–145
Spirited Work experiment, 136–137
sustainability of results, 146
table of uses for, 141–142
theoretical basis for, 145–146
Urban Aboriginal Strategy, 137–138
Urban Development Agreement, 47, 48
when not to use, 145
when to use, 139
and World Café, 191
Open Space Technology (OST) program, see Out of School Time (OST) program
Open Systems Theory, 23, 98, 244–249, 350, 351, 678–678A
“Operation Safe Havens,” 402–403
Orbseal Technology Center, 375–376
Organic growth, 526
Organization(s):
creating a flatter, 317
critical mass of, 165
cultural assumptions of, 359, 432, 462
definition of, 18
inspired, 610–619
power shifts in, 324
redesign of entire, 429
Scenario Thinking, 332–333
stability of, 485
Strategic Forum, 384
Organizational effectiveness, 445
Organizational needs, 119, 120, 124–126, 132
Organizational power, 356
Organizational structure, 279
Organizational Workshop (OW), 256–260, 680
ORID (Objective, Reflective, Interpretive, and Decisional) levels, 150–151
Orient phase (Scenario Thinking), 337, 340
Osborn, Alex, 157
OST, see Open Space Technology
OT (Annual International Conference of Organisation Transformation), 50
Outcomes. See also Results
Community Weaving, 403
Dynamic Planning process, 308
emotional attachment to, 6
expectations for, 111
feasible, 303
Idealized Design, 521
Learning Map Approach, 599, 600
measuring, 308
Online Environments, 550–551
Open Space Technology, 139
Organization Workshop, 258
Participative Design Workshop, 419, 420, 424
and purpose, 33
Rapid Results, 452–453
Search Conference, 349–350
Technology of Participation methods, 154
Unique Design, 247
unknown, 109
Visual Explorer, 604–605
Whole Systems Approach, 443
Out of School Time (OST) program, 273, 687
Outside-in thinking, 335–336
Outward focus, 634
OW, see Organization Workshop
Ownership, 156
Ownership (Civic Engagement), 498, 499
Papert, Seymour, 289
Parliament of the World’s Religions, 530–531
Parry, Charles, 489
Participants:
Appreciative Inquiry, 81
Appreciative Inquiry Summit, 201
Collaborative Loops, 96–97
Community Summits, 367
Dialogue and Deliberation processes, 110, 112
external, 340
Future Search, 324
Idealized Design, 521
internal, 339
needs/concerns of, 112
Online Environments, 555
Open Space Technology, 143, 144
Organization Workshop, 257, 258
Participative Design Workshop, 420, 428
Power of Imagination Studio, 268, 269
Scenario Thinking, 339–340, 343
Search Conference, 355
Small Group Dialogue technique, 295
Technology of Participation, 155
Visual Explorer, 605
Whole-Scale Change, 171–172
World Café, 187
Participation, 5, 155, 515, 545, 558, 578
Participative Design Workshop (PDW), 419–435
basics of, 420–425
conditions for success, 428–429
cost justification, 425
genotypical organizational design
principles, 421–422
getting started in, 426–437
guiding principles of, 427
and intrinsic motivation, 8
and Open Systems Theory, 244, 246
others methods vs., 433
roles/responsibilities/relationships, 427–428
and Search Conferences, 353–354
sustainability of results, 432
table of uses, 426
theoretical/research basis, 429, 431
usage of, 424
workings of, 424–425
Participatory Strategic Planning, 153, 154, 156
Partnerships, 56, 138, 411, 412
Partnow, Susan, 659
Pascal, Blaise, 610
Pascale, R., 149
Passive adaptation, 620
“Pass the order through” activities, 209
PATH (Program for Appropriate Technology in Health), 149
Pathfinding intelligence, 196, 197
Patton, George S., Jr., 436
Pay increases, 432
PDW, see Participative Design Workshop
Pedagogy (dialogic), 112
PeerSpirit Circle, 23, 261–266, 682
People, 33–35, 121, 139, 140, 322
People infrastructure, 303, 304
PepsiCo, 598–599
Perceptual intelligence, 196, 197
Performance Framework model, 626–628
Periodic cycle, 19
Perme, Catherine, 281
Persistence, 621
Persons, engaging whole, 12
Perspective, 105, 112, 335–337, 340–341
Pharmaceutical industry, 1–2, 8, 507–508, 691
Pharmacia, 239
Philadelphia Area Human Resource Planning Group, 509
Piaget, Jean, 157
Pino, Al, 443
Pires, Mark, 489
Plan, Do, Check, Act, 168, 475
Planning:
change, 31–37
committees, 144–145
land-use, 312
larger groups for, 360
meetings, 366
process, 158
scenario, 371–372
Planning methods, 17–18, 24, 299. See also specific method, e.g.: Dynamic Planning Charrettes
Playback Theatre, 561–572
conditions for success, 568–569
definition of, 562
getting started with, 567
outcomes, 563
roles/responsibilities/relationships, 568
sustainability of results, 570
table of uses, 566–567
theoretical basis for, 569–570
Pleasant Hill BART station, 300–302, 664A
Podcasting, 558
Poetic principle, 84
Port Authority of New York & New Jersey, 294–295
Portsmouth, New Hampshire, 283–284
Positive Change Corps, 378
Positive core, 75–76
Positive principle, 84
Positive psychology, 634
Positivity, 83
Possibility (Civic Engagement), 498, 499
Posters (table-sized), 598–599
The Power of Appreciative Inquiry (Whitney and Trosten-Bloom), 84
Power of Imagination Studio, 23, 267–270, 684
Practical Vision, 156
Practical Vision (Participatory Strategic Planning), 152
Practice, 41
Practice of Empowerment, 26, 524–529, 685
Predictive intelligence, 196, 197
“Prepare the space,” 553
“Preparing to Mix and Match Methods” (Holman), 44–57
Presbyterians, 147
Prigogene, Ilya, 145
Principle of Rational Awareness (Appreciative Inquiry), 377
Priorities, 110–111
Problem solving, 76
Processes:
Collaborative Loops, 91–93
Conversation Café, 220
learning, 69
Study Circle, 285
trusting the, 56
“Process sigma,” 467–468
Productive work, 422
Productive Workplaces (Weisbord), 637
Profiling, 38
Program for Appropriate Technology in Health (PATH), 149
Projects (closed), 475
Project selection, 477
Project teams, 96
Psychodrama, 570
Psychology (positive), 634
Public deliberation, 113
Purpose:
Ancient Wisdom Council, 198
clarifying, 613
Collaborative Loops, 93
determining, 31–33
five dimensions of, 17–18
Life-Affirming Purpose, 124–125
meaningful, 12
as universal organizational need, 124–125
Quality, improving, 201
Questions:
Consensus Workshop method, 151–152
to consider, 631–632
and context, 184
exploring important, 184–185, 187
high-leverage, 630
for innovation, 638
Technology of Participation, 153–154
unconditionally positive, 611–613
“waterline,” 481
Quick-Hit tips, 628–631
Quick Summaries, 645–706A
Action Learning, 646
Action Review Cycle, 647–647A
Ancient Wisdom Council, 648–648A
Appreciative Inquiry (AI), 649–649A
Appreciative Inquiry Summit, 650
Balanced Scorecard, 651
charrettes, 664–664A
Civic Engagement, 652
Collaborative Loops, 653
Collaborative Work Systems, 654–654A
Community Summits, 655
Community Weaving, 656–656A
Conference Model, 657
Consensus Decision Making, 658–658A
Conversation Café, 659–659A
Cycle of Resolution, 660
Dialogue and Deliberation, 661–661A
Drum Café, 662
Dynamic Facilitation, 663
Dynamic Planning process, 664–664A
Employee Engagement Process, 665
Future Search, 666–666A
Gemeinsinn-Werkstatt, 667
Genuine Contact Program, 668
Human Systems Dynamics, 669
Idealized Design, 670
Integrated Clarity, 671–671A
JazzLab, 672
Large Group Scenario Planning, 673
Leadership Dojo, 674–674A
Learning Map Approach, 675
Online Environments, 676–676A
OpenSpace-Online real-time methodology, 679–679A
Open Space Technology, 677–677A
Open Systems Theory, 678–678A
Organization Workshop, 680
Participative Design Workshop, 681
PeerSpirit Circle, 682
Playback Theatre, 683
Power of Imagination Studio, 684
Practice of Empowerment, 685
Rapid Results, 686–686A
RealTime Strategic Change, 687
Scenario Thinking, 688–688A
Search Conference, 689
SimuReal, 690–690A
Six Sigma Approach, 691–691A
SOAR, 692–692A
Strategic Forum, 693–693A
Strategic Visioning, 694
Study Circles, 695–695A
Technology of Participation, 696–696A
Think Like a Genius® process, 697–697A
21st Century Town Meeting, 698–698A
Values Into Action, 699–699A
Visual Explorer, 700–700A
Visual Recording and Graphic
Facilitation, 701–701A
Web Lab’s Small Group Dialogues, 702
Whole-Scale Change, 703–703A
Whole Systems Approach, 704–704A
WorkOut, 705–705A
World Café, 706–706A
RACI matrices, 68
Racism, 565–566
Range of views, 105
Rapid growth, 316–317
Rapid Results, 450–464
basics of, 452–455
challenges to conventional wisdom of, 460–461
common misconceptions, 463
conditions for success, 459–460
getting started in, 457
and low-hanging fruit, 462–463
other methods vs., 463
outcomes of, 452–453
roles/responsibilities/relationships, 458–459
sustainability of results, 461–462
table of uses, 455–456
theoretical basis, 460
usage of, 452
workings of, 453–455
Rational Aim, 153–154
Rawls, John, 113
Real-Time Strategic Change (RTSC), 165, 273–277, 687
“Real Time Work Design,” 165
Reasoned argumentation, 105
Red Cross, 684
Redesigning, 38
“Redundancy of functions,” 421–422
“Redundancy of parts,” 421, 422
Regional organizing, 212
Regional Planning Commission (Hamiltion County, Ohio), 698–698A
Registered Nurses Association of Ontario (RNAO), 250
Registration, 544
Reinforcement of new behaviors, 69
Reporting, 475
Representativeness, 114–115
Requests, 122
Research, education, Charrette preparation phase, 303–304
Research and theory, 639
Resolve (Consensus Workshop method), 152
“Resonant network,” 616
Resources, 11, 19–20, 62–63, 111, 341, 342
Responsibilities:
Appreciative Inquiry, 81
Collaborative Loops, 96–97
Community Weaving, 412
Dialogue and Deliberation processes, 109–110
Dynamic Planning process, 309–310
Future Search, 322–324
individual/collective, 612–613
Integrated Clarity, 129
as the norm, 616–619
Online Environments, 554–555
Open Space Technology, 139, 143–145
Participative Design Workshop, 427–428
Playback Theatre, 568
Rapid Results, 458–459
Scenario Thinking, 339–340
Six Sigma Approach, 472–473
Technology of Participation, 154–155
Visual Recording and Graphic
Facilitation, 580–581
Whole-Scale Change, 171–172
World Café, 185–186
Results, 62, 69, 202, 468, 502, 504. See also Outcomes
Return on investment (ROI), 460
Review schedule, 474–475
RHS&A, 461
Richmond, Barry, 693A
Rilke, Rainer Maria, 631
Risk analysis, 66
RNAO (Registered Nurses Association of Ontario), 250
Road crew workers, 663
Roadway Express, 85–86, 378, 650, 678A
Roberts, Kent, 413–414
Rockport Company, 135–136
ROI (Return on investment), 460
Roosevelt, Franklin Delano, 419
“Ropes” activity, 209
Rosenberg, Marshall, 120, 125, 130, 132, 671A
Roshi, Shunryu Suzuki, 645
Roth, Sally Ann, 185
Royal Dutch/Shell, 335, 343, 688A
RTSC, see Real-Time Strategic Change
Safe space, 550
Saint-Exupery, Antoine de, 267
Salas, Jo, 683
Salmon-Zhu, Leslie, 583
SARS, 250
Save the Redwoods League (SRL), 386–388
SC, see Search Conference
Scale-up, 461
Scarborough, Dean, 450, 451, 462
Scearce, Diana, 345
Scenario matrix, 338
Scenario planning, 371–372
Scenario set, 338–339
Scenario Thinking, 331–334
as an iterative process, 344
basics of, 332–333
common applications of, 333
conditions for success, 340–343
decision tree for, 341–342
frequent questions in, 344
getting started in, 335–339
multiple perspectives in, 336–337, 340–341
phases of, 336–339
as process and posture, 344
roles/responsibilities/relationships, 339–340
strategic planning vs., 345
sustainability of results, 343–344
table of uses, 334–335
theoretical basic for, 343
Schaffer, Robert H., 460, 461, 686A
Scherer, John J., 30
Schindler-Rainman, Eva, 326
Scholarship, 112–114
School for Applied Leadership, 98
School of Playback Theatre, 569
Schools, 30–31, 33, 36–37, 223, 225
Schotier, Jamie, 98
Schweitz, Rita, 699A
Scoping Possibilities, 275, 276
Scotland, 343
Scott, Caudill Rowlett, 312
The Seamless Exchange, 297
Search Conference (SC), 347–364
basics of, 348–352
city of Brandon and, 244–246
common mistakes, 357
conditions for success, 356–357
definition of, 348–349
getting started with, 353–354
outcomes of, 349–350
process of, 351–352
roles/responsibilities/relationships, 354–356
sustainability of results, 359
table of uses, 352–353
theoretical/research basis for, 358–359
Marvin Weisbord on, 637
when to use, 349
workings of, 350–351, 356, 361–362
Seashore, Edie, 638
Seasons, 136
Seeing-is-believing effect, 7
“Selecting Methods: The Art of Mastery” (Cady), 28–42
Selection criteria, 474
Selection of methods, see Method
selection
Self-directed study, 19
Self-organizing of human systems, 235
Selznick, Philip, 358
Senge, Peter, 113, 415, 583, 584
September 11, 2001 terrorist attacks, 294–295, 395
Service business, 128
Set the Context (World Café), 184, 187
Sex education, 325
SGD, see Web Lab’s Small Group Dialogues (SGD)
Shared actions, 154
Shared awareness, 154
Shared decision making, 154
Shared Network, 288–289
Sharing, 105, 127, 187, 561–564
Shaw, George Bernard, 347
Shewhart, Walter A., 475
Shirley, Gabriel, 558–559
Shuster, John, 98
Sibbet, David, 391, 576–577, 581–583, 585–587, 694, 701A
Sierra Adoption, 501–502
“Simple commitments,” 208–209
A Simpler Way (Wheatley), 145
Simulation, 383
Simultaneity, principle of, 83–84
SimuReal, 23, 278–282, 690–690A
Situation, knowing the, 46–48
Situation assessment, 120
“Six Freedoms” for human potential, 82–83
Six Sigma Approach, 465–478
benefits of, 11
characteristics of, 468
conditions for success, 473–475
getting started with, 471–472
phases of, 465
roles/responsibilities/relationships, 472–473
sustainability of results, 62, 63, 476–477
table of uses, 469–471
theoretical basis for, 475–476
usage of, 468–469
WorkOut and, 538
Six universal organizational needs, 120, 124–126
Skeptics, 325
Small Group Dialogues (SGD), see
Web Lab’s Small Group Dialogues (SGD)
Small/medium enterprises (SMEs), 548
Snee, Ronald D., 477–478
Social identity theory, 460
Social support network, 400
Social Technical Systems, 702
Societies, 195
Society of Professional Engineering Employees in Aerospace (SPEEA), 653
Socio-Technical Systems, 173
Sociotechnical Systems (STS) approach, 419, 421
Socrates, 219
Socratic dialogue, 599
Soderquist, Chris, 385
Sohm, Kuno, 50
Sophocles, 479
Southern Cross University, 210
Southwest Airlines, 490
Speak Peace in a World of Conflict (Rosenberg), 130
SPEEA (Society of Professional Engineering Employees in Aerospace), 653
Spencer, Laura, 157
Spinning flywheel metaphor, 635, 636
Spirited Work, 136–137, 546–547, 635
Sponsors:
Appreciative Inquiry, 81
Collaborative Loops, 96
Dynamic Planning process, 306–307, 309, 313
Future Search, 323
meeting with, 96
Online Environments, 554
Open Space Technology, 143, 144
Rapid Results, 458–459
Scenario Thinking, 339
Search Conferences, 354
World Café, 184–186
“Squatting,” 312
SRL, see Save the Redwoods League
Stability of organizations, 485
Stacey, Mary, 483
Stakeholders:
charrette, 310
Community Summits, 367
conflicts among, 5
definition of, 34
designing for multiple, 68
Dynamic Planning process, 304, 307, 310
key, 155
late-to-the game, 311
Strategic Forum, 381–382
Technology of Participation, 155
Staley, Jim, 85
Standards (systemwide), 130
Stanford Research Institute, 583
Star of Success systems model, 167–168
Starr, Sue, 213
State government, 696–696A
State universities, 128
Status quo, 64
Stavros, Jackie, 380, 642, 692A
Steering committee, 323–324
Steil, Gilbert, Jr., 368, 373, 655, 673
Sterling, Bruce, 331
Stewards (voluntary), 137
Stone, Christy Contardi, 602
Stone, Linda, 557
Stories, 562–566
Stovepipes, 488
Stowe, Harriet Beecher, 100
Straight talk, 67
Strategic direction, 152, 333, 343
Strategic Forum, 24, 381–385, 693–693A
Strategic planning, 167, 345, 377–378
Strategic Visioning, 24, 386–392, 579, 694
Strategy dissemination, 6
Straus, David, 582
Streams, 106–108
Stress disorder, 250
Strozzi-Heckler, Richard, 242, 674
Structure, 124, 147, 420–421, 625–628
Structuring methods, 18, 25. See also specific method, e.g.: Community Weaving
STS approach, see Sociotechnical Systems (STS) approach
Studio moderation team, 268
Study circle programs, 285, 286
Study Circles, 23, 102, 283–287, 695–695A
Style, 39
Subdomains, 367
Subgroups, 546
Sudan, 319
Sullivan, Pru, 484–485
Summary matrix (for methods), 21–27. See also Quick Summaries
Supporters, 412
Support groups, 473
Supportive methods, 18, 27, 541. See also specific method, e.g.: Online Environments
Support network, 41
Sustainability, 59–69
adaptability of, 60
afterthought and, 65
Appreciative Inquiry, 85–86
Appreciative Inquiry Summit, 202
charrettes, 313
checklist for, 65–69
Collaborative Loops, 99
Community Weaving, 416
Dialogue and Deliberation processes, 114
Dynamic Planning process, 312–313
elusiveness of, 63–65
evidence of sustainable change, 60–63
Future Search, 327
Gemeinsinn-Werkstatt, 514–515
high-leverage principles for, 624–626
increasing, 7
Integrated Clarity, 131
Online Environments, 557
Open Space Technology, 146
Participative Design Workshop, 432
perceived value of activities, 64
Playback Theatre, 570
Rapid Results, 461–462
Search Conferences, 359
six factors that work against, 63–65
Six Sigma Approach, 62, 63, 476–477
Technology of Participation, 158–159
Visual Recording and Graphic Facilitation, 583–584
Whole-Scale Change, 174–175
World Café, 188–191
Sustaining intelligence, 196, 197
Symbolic models, 288–292
Synergy, 595
Synthesize phase (Scenario Thinking), 337–338, 340
System, type of, 18
Talking Objects, 220
Target, 469
“Task environment,” 350
Tavistock Institute, 173
Taylor, Frederick W., 475
Teams:
Advisory team, 81
charrette, 310
“deep slice,” 424
Dispersed Organizing, 544
dynamics, 325
e-commerce, 700
high-performance, 629
Logistics, 172
project, 96
Rapid Results and, 453–454, 459
studio moderation, 268
Teamwork, 155
Technical Conference, 208
Technology, 4, 125, 547–548, 552, 635
Technology of Participation (ToP), 149–161
Action Planning Method, 153
background of, 157–158
conditions for success in, 155–157
Consensus Workshop method, 151–154
content-neutral facilitators, 159–160
definition of, 150
Focused Conversation method, 150–152
getting started in, 153–154
Meningitis Vaccine Project, 149–150
Participatory Strategic Planning, 152, 153
roles/responsibilities/relationships, 154–155
success of, 160
sustainability of results, 158–159
table of uses for, 152–153
Tekell, Jeremy, 440
Telecommunications industry, 288–289
Tendercare, 378
Terminology, usage of, 14
Textron Fastening Systems, 378
Theatre, 268. See also Playback Theatre
Theatre of the oppressed (TO), 570
A Theory of Justice (Rawls), 113
Thinking, 326, 335–336, 578. See also Scenario Thinking
Think Like a Genius® (TLG) process, 23, 288–293, 697–697A
Thorsrud, Einar, 431
3M Company, 320
Three Questions for Planning Change, 31–37
Time:
for the charrette, 311
Dialogue and Deliberation, 111
Dynamic Planning process, 313
and emergence, 615
Future Search, 328
global trends in, 5
lack of, 64
Online Environments, 557
and practitioner selection, 39–40
and process selection, 17–18
and project implementation, 312–313
Scenario Thinking, 341
Time Out of Time (TOOT), 256–257
“Tip jar” button, 618
Tips, Quick-Hit, 628–631
TLG process, see Think Like a Genius® (TLG) process
TO (Theatre of the oppressed), 570
Tomkins, Sylvan S., 359
TOOT, see Time Out of Time
ToP, see Technology of Participation
Total Quality Management (TQM), 469, 476, 477, 583
Town, gambling in, 2
TQM, see Total Quality Management
Traditions, 221
Trained facilitators, 110
Training, 19, 130, 158, 411, 474, 579
Transparency, 67, 109, 307, 544, 550
Trends, see Future trends
Triple Bottom Line frameworks, 383
Trist, Eric, 99, 173, 316, 326, 358, 431, 689, 702
Trosten-Bloom, Amanda, 82–84
Truman, Harry S., 244
Tufte, Edward, 582
Turner, Jon, 440
21st Century Literacy, 24, 701
21st Century Town Meeting, 24, 393–398, 698–698A
Tyson, Chuck, 165
UAS, see Urban Aboriginal Strategy
UD, see Unique Designs
Uncertainty, 342
Underlying Contradictions, 152, 156
UNICEF, 319
Unions (labor), 426
Unique Designs (UD), 244, 246–248
United Religions Initiative, 79
United Way of Rhode Island (UWRI), 365–366, 655
United Way of Wyandotte County, 695
Unity (group), 156
“Unity Through Partnership,” 320
Universal needs, 122, 123, 132
University of South Florida, 131, 671
Upward pushback principle, 62
Urban Aboriginal Strategy (UAS), 137–138
Urban Design Associates, 312
Urban Development Agreement case, 47–48
Urgency, sense of, 341
U.S. Cellular, 205
U.S. Town Meeting campaign, 157
Utah Education Association, 378
UWRI, see United Way of Rhode Island
Vaccine, 149–150
Vaill, Peter, 603
Valenza, Christine, 533
Values Into Action (VIA), 26, 530–534, 699–699A
Values Statement, 153
VCT, see Voluntary counseling and testing services
Veldhoen, Rhonda, 91
Verio, 697
Verizon, 606
VIA, see Values Into Action
Violent intergroup conflict case, 53–54
Virtual work, 584
Visibility, 94
Vision, 526
Visionary leadership, 82
Vision Conference, 208
Vision crafting, 527
Vision of success, 341
Vision Statement, 153
Visual Explorer, 27, 603–607, 619, 700–700A
Visual Recording and Graphic Facilitation, 573–587
conditions for success, 581
definition of, 577–578
getting started with, 580
roles/responsibilities/relationships, 580–581
sustainability of results, 583–584
table of uses, 579–580
theoretical basis, 581–583
usage of, 577–578
Vodcasting, 558
Voluntary counseling and testing services (VCT), 451, 455
Voss, Nan, 699A
Wack, Pierre, 335, 343, 344, 688A
Walden Improvement Association, 664A
Walk-thrus, 207–209
Wal-Mart, 468
Walton, Marylyn, 332
“Warmware,” 545
Washington, D.C., 393
Washington State Department of Corrections (DOC), 319
Washington State Public Health Nursing Directors (PHND), 542–543
“Waterline” questions, 481
Watkins, Jane, 650
Weather forecast (fictional), 267–268
Web-based database, 404
Web-based discussion groups, 543
Webber, Alan, 179
Weber, Josef, 50
Web Lab, 556
Web Lab’s Small Group Dialogues (SGD), 23, 294–298, 702
Weinman-Barcus, Sydney, 440
Weisbord, Marvin, 20, 51–52, 326, 329, 637, 643, 666
Weiss, Marc N., 297
Welch, Jack, 69, 465, 467, 705
Werner Lambert, 239
West Africa, 145
Wheatley, Meg, 98, 145, 174, 179, 190, 414, 586
Whidbey Institute, 136–137, 635
White, Nancy, 559
Whitney, Diana, 82–84, 87, 650
WHO (World Health Organization), 149
Wholeness, 216
Whole-Scale Change, 162–178
background on, 165
change road map for, 176
conditions for success, 173
Covenant Homecare, 162–164
getting started with, 170
guiding principles of, 170
roles/responsibilities/relationships, 171–172
seven models guiding, 167
steps of, 167
sustainability of results, 174–175
table of uses, 169–170
theoretical basis for, 173–174
when/where to use, 165–166
workings of, 166–169
Whole-System Inquiry, 79–80
Whole Systems Approach (WSA), 441–447
advances in, 635
Community Weaving as, 409
definition/purpose of, 442
Future Search and, 316–319, 326–327
outcomes of, 443
phases of transformation, 446
process of, 445–446
Search Conference and, 637
skills for, 51
table of uses, 446–447
usage of, 443
Wiess, Martin, 702
Wikis, 558
“Wild cards,” 34
Wilkinson, Richard, 150
Williams, Ward, 668
Winning Through Participation (Spencer), 157
Wisdom, 12
“Wisdom Council,” 223, 226. See also Ancient Wisdom Council
Wnek, Andrew, 479
Work groups, 146
Work/life balance, 5
WorkOut, 26, 454, 456, 535–540, 705–705A
Work sessions, 308
Workshops, 91–93, 97, 98, 279, 343, 474, 579
Work style, 39
World Bank, 451
World Business Academy, 648
World Café, 179–194
conditions for success, 187–188
and conversational process, 191
definition of, 180–181
getting started with, 184–185
mechanisms of, 181–183
as metaphor, 182–183
in Mexico, 183
roles/responsibilities, 185–186
success of, 190
sustainability of results, 189–191
table of uses, 183
theoretical basis for, 188
and Urban Development Agreement, 47, 48
workability of, 191
World Health Organization (WHO), 149
World Trade Center, 395
World Vision, 205
Worley, Christopher, 638
Wozniak, Steve, 621
WSA, see Whole Systems Approach
Wurman, Saul, 582
Wyeth Distribution Centers, 665
Xerox Business Services, 573
Yellow Corporation, 678A
Young, Arthur M., 581
“Zeigarnik Effect,” 35
Zero defects, 467
Zurich/Eagle Star, 456