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EULA
by Patti Perez
The Drama-Free Workplace
Cover
Foreword
Acknowledgments
About the Author
Introduction
PART I. Diagnosis Drama: What You Can Do to Identify, Prevent, and Fix Workplace Drama
Chapter 1. How to Blow Up an Organization (and Rise from the Ashes)
#WorkplaceDrama: Identifying Problematic Behavior
Root Causes of Workplace Drama
Legal Compliance: Friend or Foe?
The #1 Culture Problem in Organizations: A Lack of Authenticity
The Courage to Be Different (and Therefore Effective): Focus on the Good
Chapter 2. Why Is Sexual Harassment Still a Thing and What We Must Do to Fix It
The Road to #MeToo
Are We All on the Same Page? Key Legal Definitions and Clarifications
Leading Predictors of Workplace Sexual Harassment
Other Factors That Contribute to Sexual Harassment
Sexual Harassment: The Cure
Notes
Chapter 3. Diversity, Inclusion, and Belonging . . . Not Just PC BS
Unconscious Bias Explained
D, I, & B . . . What’s the Difference (and Why Does it Matter)?
Best Practices and Emerging Trends for Creating, Executing, and Selling Your Initiative
Notes
Chapter 4. Ethics LapsesThey’re More Common Than You Think
Where Ethics Lapses Begin
Leading Causes and Warning Signs of Unethical Behavior at the Corporate Level
Best Prevention Techniques
Notes
PART II. “Hiking” to the Top of the Healthy Workplace Culture Pyramid
Chapter 5. Reaching the Top of the Healthy Workplace Culture Pyramid The Three Fs
Getting Started
Fearlessness
Fairness
Freedom
Why Your Hike Requires Measuring Risk and Opportunity
Notes
Chapter 6. Anticipating and Preparing for Drama-Causing Events
Anticipating Workplace Drama
Leading Drama Producer: Corporate Change
Leading Drama Producer: Faulty Processes that Lead to Poor Decision-Making
Leading Drama Producer: Failure to Observe, Analyze, and Course-Correct
Notes
Chapter 7. Make Your Journey Easier Choose the Less Treacherous Path
What We Can Learn from Companies That Embrace a Safety Culture
Translating Safety Accomplishments to Achieve a Healthy Workplace Culture
Accident/Injury Reduction versus Drama Reduction: A Side-by-Side Comparison
Notes
Chapter 8. Reduce Drama Through Precise and Persuasive Communication
The Most Common Communication Failures That Lead to Drama
Improve Your Emotional Intelligence to Communicate More Precisely
Using Emotional Intelligence to Keep Drama Away
The Cassandra Curse: How Not to Be Persuasive
Breaking the Curse: How to Be More Persuasive
Notes
PART III. A DIY Roadmap for Creating and Maintaining a Drama-Free Culture
Chapter 9. Policies, Schmolicies . . . How to Write and Enforce the Right Rules
Policies Should Set Expectations, Not Restrict Freedom
Top 10 Mistakes in a Typical Sexual Harassment Prevention Policy
Say Goodbye to Legal Jargon and Hello to Clarity and Positivity
Notes
Chapter 10. Your Step-by-Step Guide to Designing and Delivering Effective Workplace Training
What’s Kept Training from Moving the Needle?
What Does Work?
Step-by-Step Guide to Implementing a Successful Training Program
Notes
Chapter 11. How to Effectively Investigate and Resolve Claims of Workplace Misconduct
Best Practices for Getting Started
The Qualities of an Excellent Workplace Sleuth
Determining Whether a Full Investigation Is Necessary
Conducting Investigations That Get to the Truth and Fix Problems: A Step-by-Step Guide
Appendix. Supporting Documents for Conducting Investigations
Checklist
Potential Witnesses
Documents to Review
Other Notes
Introduction
Witness Background
Closing the Interview
EULA
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the drama-free workplace
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