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by Arthur V. Hill, Randal Wilson
The Operations Management Complete Toolbox (Collection)
About This eBook
Title Page
Copyright Page
Contents
The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency
Copyright Page
Dedication Page
About the Author
Preface
Introduction
Realities of Managing
Project Management Tools for Operations Management
Is This for Me?
1. The Power of Completion
How Do You Gain Power from Completion?
Believing in the Task or Project
Proper Assessment of a Task or Project
Managing a Task or Project
Accountability in Completing a Task or Project
Take the Blinders Off
Time Is of the Essence
Organizing a Task or Project
Should a Task Become an Official Project?
Operations Manager or Project Manager—Who Are You?
Managing Processes Versus Reporting on Progress
Power Tools for the Manager
Power Tool Summary
2. Communication Is King
Why Communication?
The Communication Path
Communication Applications
Communicating in Meetings
Communication Management Plan
Power Tool Summary
3. Fix the Processes
What Is a Process?
Why Look at the Processes?
Process Development
Documentation
Staffing a Process
Training Staff for Processes
Monitoring and Measuring a Process
Changing the Process
Is There a Better Way?
Power Tool Summary
4. Waste Management
What Is Waste in an Organization?
Process Organization
Waste or Manufacturing Cost Reductions?
Waste in Procurement
Waste in Shipping and Receiving
Waste in Facilities
Waste in Managerial Decision Making
Waste in Meetings and Decision Processing
Sustainable Change
Power Tool Summary
5. Managing Your Resources
Knowing your Resources
Human Resources
Managing Versus Leading
Allocation of Resources
New Managers
Capital Equipment
Facilities
Equipment
Power Tools Summary
6. Budget Control
Establishing a Budget
Scope of the Budget
Controlling a Budget
Contracts
Conclusion
Power Tool Summary
7. Don’t Be Afraid of Risks
Risk in Today’s Operations
Risk Versus Uncertainty
Risk Management Planning
Learn from Your Experiences
Power Tool Summary
8. Synergy in Management
Managerial Behavior
Managerial Diversity
Managerial Relationships
Communication System
Needs of the Manager
Power Tool Summary
9. Tamper-Proof Training
Training Is a Process
Training Plan
Power Tool Summary
10. The Weakest Link
Procurements
Supplier Relationships
Suppliers
Inventory Control
Power Tool Summary
11. Organizing for Efficiency
At What Level Should Organizing Be Done?
Design It In
Cost Benefit
Power Tool Summary
12. Managing Change
Why Change Anything?
Problems with Change
Types of Change
Documentation Changes
Change as a Process
Power Tool Summary
Bibliography
Index
FT Press
The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts
Copyright Page
Preface
How Readers Can Use this Encyclopedia
How Instructors Can Use this Encyclopedia
About the Author
Quotes From Executives
Quotes From Professors and Students
Acknowledgments
Essential Supply Chain and Operations Terms
New Entries in this Edition
0-9
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Useful Links
General References
Cited References
FT Press
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Copyright Page
The Operations Management Complete Toolbox (Collection)
Randal Wilson
Arthur V. Hill
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