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© 2013 by Randal Wilson
Publishing as FT Press
Upper Saddle River, New Jersey 07458

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Printed in the United States of America

First Printing December 2012

ISBN-10: 0-13-306468-9
ISBN-13: 978-0-13-306468-1

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Library of Congress Cataloging-in-Publication Data

Wilson, Randal Paul, 1961-
  The operations manager’s toolbox : using the best project management techniques
to improve processes and maximize efficiency / Randal Wilson.—1 Edition.
      pages cm
 Includes bibliographical references and index.
 ISBN 978-0-13-306468-1 (hbk. : alk. paper)—ISBN 0-13-306468-9 (hbk. : alk. paper)
1. Project management. I. Title.
 HD69.P75W5595 2012
 658.4’04—dc23
                                                      2012037457