First published 2011 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address:

© ISTE Ltd 2011

The rights of Amos David to be identified as the author of this work have been asserted by him in accordance with the Copyright, Designs and Patents Act 1988.

Library of Congress Cataloging-in-Publication Data

Competitive intelligence and decision problems / edited by Amos David.

p. cm.

Includes bibliographical references and index.

ISBN 978-1-84821-237-4

1. Business intelligence. 2. Decision making. I. David, Amos.

HD38.7.C6593 2011

658.4’72--dc23

2011019568

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library

ISBN 978-1-84821-237-4