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SECTION B: SHAPE A VISION
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SECTION B: SHAPE A VISION
by Sumeet Kumar
Courageous Leadership
Cover
Half Title
Title Page
Copyright Page
Contents
List of Figures
List of Tables
Preface
Acknowledgements
Author
Introduction
SECTION A: CREATE A SHARED NEED
1. Understand the Need for Change
Business and Culture
Choice of Models in the Realm of Culture
An Approach to Organizational Culture Assessment
2. Select the Change Approach That Is Right for Your Organization
Detailed Comparison of Critical Characteristics for the Three Types of Change
3. Select the Framework for Change
SECTION B: SHAPE A VISION
4. Integrate the Excellence Journey with the Organization’s Strategy
5. Integrate Organizational Culture with Strategy
6. Design a Business Excellence Model to Implement the Excellence Journey
How the Model Works
Resource Deployment to Support the Model
SECTION C: MOBILIZE COMMITMENT
7. Define the Roles and Responsibilities of the Change Facilitators
8. Develop the Recruitment Criteria and Select the Change Facilitators
9. Organize Visits to Best Practice Organizations for Leaders to “Go See Learn”
SECTION D: MAKE CHANGE LAST
10. Develop the Organization Report Card
11. Develop a Visual Strategy Room
12. Develop the Process to Cascade the Organization Strategy to the Frontline
13. Develop Project Prioritization and Selection Criteria
Project Classification
Project Prioritization Criteria
14. Prioritize and Select the Critical Few Improvement Initiatives across the Organization
15. Define the Roles and Responsibilities of the Project Team
16. Define the Guiding Principles and Management System Elements to Sustain the Excellence Journey
How the Kumar Management System Works
Validation of the Kumar Management System
Patient and Family–Partnered Care Practices
17. Develop a Communication Plan with a High Degree of Visual Management to Support Branding
18. Develop Processes to Celebrate Experiments and to Recognize Individuals and Teams
19. Develop Content for Standard Work on Management System Elements and Other Educational Material to Support the Excellence Journey
20. Build the Problem-Solving Muscle of the Organization
21. Build a Knowledge Management System
SECTION E: MONITOR PROGRESS
22. Define the Role of the Performance Management Team to Support the Excellence Journey
23. Develop a Standard Tollgate Process to Evaluate the Progress of Improvement Projects
24. Develop a Five-Year Roadmap and Evaluation Criteria for the Excellence Journey
25. Develop Evaluation Criteria for Selecting a Test Pilot Area for Implementation
26. Develop Individual Performance Measures for Leaders to Build Accountability
SECTION F: LEADERSHIP AND COURAGE
Annexure
Bibliography
Index
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3. Select the Framework for Change
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4. Integrate the Excellence Journey with the Organization’s Strategy
B
Shape a Vision
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