Contents
1Understand the Need for Change
Choice of Models in the Realm of Culture
An Approach to Organizational Culture Assessment
2Select the Change Approach That Is Right for Your Organization
Detailed Comparison of Critical Characteristics for the Three Types of Change
3Select the Framework for Change
4Integrate the Excellence Journey with the Organization’s Strategy
5Integrate Organizational Culture with Strategy
6Design a Business Excellence Model to Implement the Excellence Journey
Resource Deployment to Support the Model
7Define the Roles and Responsibilities of the Change Facilitators
8Develop the Recruitment Criteria and Select the Change Facilitators
9Organize Visits to Best Practice Organizations for Leaders to “Go See Learn”
10Develop the Organization Report Card
11Develop a Visual Strategy Room
12Develop the Process to Cascade the Organization Strategy to the Frontline
13Develop Project Prioritization and Selection Criteria
Project Prioritization Criteria
14Prioritize and Select the Critical Few Improvement Initiatives across the Organization
15Define the Roles and Responsibilities of the Project Team
16Define the Guiding Principles and Management System Elements to Sustain the Excellence Journey
How the Kumar Management System Works
Validation of the Kumar Management System
Patient and Family–Partnered Care Practices
17Develop a Communication Plan with a High Degree of Visual Management to Support Branding
18Develop Processes to Celebrate Experiments and to Recognize Individuals and Teams
20Build the Problem-Solving Muscle of the Organization
21Build a Knowledge Management System
22Define the Role of the Performance Management Team to Support the Excellence Journey
23Develop a Standard Tollgate Process to Evaluate the Progress of Improvement Projects
24Develop a Five-Year Roadmap and Evaluation Criteria for the Excellence Journey
25Develop Evaluation Criteria for Selecting a Test Pilot Area for Implementation
26Develop Individual Performance Measures for Leaders to Build Accountability
Section FLEADERSHIP AND COURAGE