ABOUT THE AUTHORS
Anand Swaminathan
Anand Swaminathan is a Senior Partner in the McKinsey San Francisco office. He is a leader at the intersection of Digital McKinsey and McKinsey New Ventures and focuses on helping organizations across industries leverage technology and digital capabilities to evolve their operating models, transform their businesses to effectively serve their customers, and scale operations efficiently. For more than 20 years he has focused on serving clients in the financial services, technology, retail, and industrial sectors. In 2015 he was named to Fortune magazine’s 40-under-40 most influential young people in business.
Jürgen Meffert
Dr. Jürgen Meffert is a Senior Partner in the McKinsey Düsseldorf office. He is both the Director of Digital McKinsey in the area of B2B and founder of McKinsey’s initiative for small and midsize enterprise (SME) growth companies. He advises several leading global firms in the telecommunications, high-tech, and media industries, and has overseen extensive transformation programs in various fields: from growth and innovation strategies, marketing and sales, through to processes and organization.
Contributors
Kabir Ahuja
Kabir Ahuja is a Partner in the McKinsey Stamford office, where he is a leader in the Technology & Media practice. He focuses on helping companies find growth—spanning strategy, execution, capability building, and organization design. He is a leader in the IoT practice with a focus on connected homes, vehicles, and wearables, and spends much of his time helping companies understand and execute in a new connected world.
Aamer Baig
Aamer Baig is a Senior Partner at McKinsey in the Advanced Industries, Digital McKinsey, and Public Sector practices. He leads the Digital and Advanced Analytics client service lines for Advanced Industries, which include Aerospace & Defense, Automotive & Assembly, and Advanced Electronics sectors. For the past 20 years, Aamer has helped clients use digital technologies to drive innovation, transform customer experience, and improve productivity, while building organizational capabilities to sustain impact. He is based in Chicago.
Michael Bender
Michael Bender is a Senior Partner in the McKinsey Chicago office and is the global coleader of Digital McKinsey. Digital McKinsey focuses on technology strategy and delivery for global Fortune 2000 companies, as well as leading technology-driven issues like multichannel customer service, mobility, and e-government. He works broadly across industries on leading technology topics and in particular serves several players in the technology provider arena.
Satty Bhens
Satty Bhens is a Partner in the Digital McKinsey Mid-Atlantic office and the cofounder and CTO of McKinsey’s Digital Labs. He has recently served clients in insurance, retail, transportation, travel, and banking. He possesses extensive experience in digital and agile transformations, defining and implementing modern technology platforms, and radically redesigning technology functions to improve their capability and velocity.
Adrian Booth
Adrian Booth is a Partner in the McKinsey Global Energy & Materials (GEM) practice, leads the Digital McKinsey West Coast office, and is a leader in the Digital GEM Transformation service line. Adrian serves industrial clients, solution providers, regulators, investors, and others on issues related to upgrading and transforming energy infrastructure. He has extensive experience across the globe in digital transformations.
Gianluca Camplone
Gianluca Camplone is a Senior Partner in the McKinsey Chicago office. He serves as industrial sector leader for the Midwest region. For more than 15 years, his focus has been on operations, performance transformation, growth strategies, marketing, and sales, serving clients in the automotive, industrial equipment, and building solution sectors across the United States, Europe, and China. Gianluca has been a founder of the Digital service line within the McKinsey industrial practice, increasingly focusing on digital and Internet of Things strategies, digital transformations, digital use case development, and go-to-market strategy.
Enno de Boer
Enno de Boer is a Partner in the McKinsey New Jersey office. For the past 17 years Enno has led the operations transformation teams at several Fortune 500 and SME companies, the Global McKinsey Capability Center Network, and the Mid-Atlantic Operations Hub. He has broad cross-industry expertise across automotive areas, advanced electronics, semiconductors, pharmaceuticals, medical technology, and consumer packaged goods. Enno currently leads Digital Manufacturing in North America.
Sumit Dutta
Sumit Dutta is a Partner in McKinsey’s Chicago Office and a leader in the Supply Chain practice. Sumit joined McKinsey in 2000 and has led supply chain strategy and operations transformations across industries, including automotive, basic materials, e-commerce, and commodity chemicals.
Alexander Edlich
Alexander Edlich is a Senior Partner in the McKinsey New York office. As one of the senior leaders of the Financial Services, Private Equity, and Technology practices, he serves leading institutions around the world to improve their performance. Since he joined, he has covered a broad range of assignments on corporate strategy, business unit strategy, growth strategies, performance transformation, corporate turnarounds, organizational design, operational improvement, digital and technology enablement, and sourcing.
David Frank
David Frank is a Partner in the McKinsey Atlanta office. David partners with companies in highly competitive industries to help them create best-in-class customer experiences. He has worked extensively with companies in the travel and logistics sectors to improve their customer-facing operations, with particular focus on improvements in situations involving large frontline organizations, and developing sustainable competitive advantages.
Brendan Gaffey
Brendan Gaffey is a Senior Partner in the McKinsey Dallas office. Brendan has extensive experience serving telecom, high-tech, and media clients across the Americas on growth, strategy, operations, and sales and marketing. He developed a five-year growth strategy for a leading wireless provider, prioritizing adjacent markets, identifying specific plays for the operator within each market, and short-listing key acquisition opportunities. He has also supported the development of new organization models (e.g., venture unit) to better support innovation on a go-forward basis.
Julie Goran
Julie Goran is a Partner in the McKinsey New York office. She focuses on serving clients across industries on issues of organization, strategy, marketing, and operations. Julie is a leader in McKinsey’s Global Organization practice and leads the firm’s Digital Organization service line. Her work in organization spans organizational design, organizational health and change management, and talent and leadership.
Brian Gregg
Brian Gregg is a Partner in the McKinsey San Francisco office and serves clients in consumer-facing industries, with deep experience in retail, e-commerce, consumer technology, and consumer packaged goods. Brian leads the Marketing service line for the Americas and is coleader of the Consumer Digital Excellence initiative. He has functional expertise in a multitude of marketing and sales disciplines, including omnichannel strategy, digital marketing, customer engagement, customer relationship management/loyalty, brand strategy, market entry/expansion, sales force effectiveness, and consumer-centric innovation.
Martin Harrysson
Martin Harrysson is a Partner in the Digital McKinsey Silicon Valley office in Palo Alto, California. He joined the firm in 2007, and since then he has focused on serving clients in high tech, telecommunications, private equity, and industrials on topics including digital sales, digital architecture, and product development. Martin leads McKinsey’s Software Product Development service line in North America.
Holger Hürtgen
Holger Hürtgen is a Partner in the McKinsey Düsseldorf office, and an expert on big data and advanced analytics. He works on analytics issues spanning various sectors, focusing on marketing analytics to predict customer behavior such as contract termination and next-purchase decisions. He uses complex machine-learning algorithms, and helps his clients transform their companies into data-driven businesses.
James Kaplan
James Kaplan is a Partner in the McKinsey New York office. He coleads the firm’s global practice in cyber security. In his 15 years at McKinsey, James has assisted clients in financial services, health care, and advanced manufacturing set technology strategies, optimize infrastructure operations, adopt cloud capabilities, prioritize technology risks, and manage multiyear cyber security programs. He also assists private equity firms in making investments in the enterprise technology and cyber security markets. He is the coauthor of Beyond Cybersecurity (John Wiley & Sons, 2015) and is a coauthor of the 2014 World Economic Forum report Risk and Responsibility in a Hyperconnected World.
Basel Kayyali
Basel Kayyali is a Senior Partner in the McKinsey New Jersey office and leads McKinsey’s technology practice in the payor subsector in the Americas. In addition, he is the Managing Partner of the Mid-Atlantic office for Digital McKinsey. He has worked primarily at the intersection of operations, technology, and health care serving players across the health care value chain (payors, providers, pharma/biotech) on various topics, including large operations and technology transformations.
Naufal Khan
Naufal Khan is a Partner in the Digital McKinsey Chicago office. He globally coleads McKinsey’s Digital Organization cluster and is the global leader of the IT Strategy & Organization service line. Naufal has more than 20 years of experience in technology disciplines, and helps clients with enterprise-scale digital transformations and IT turnarounds.
Somesh Khanna
Somesh Khanna is a Senior Partner in the McKinsey New York office. He leads Digital McKinsey in financial services globally and previously led McKinsey’s New York office. He actively serves both banking and insurance clients on topics ranging from digital transformations to digital strategy and organization. Somesh is a leader with 20 years of financial services strategy, business building and operating, and client management experience as a management consultant, entrepreneur, and commercial banker. He has a proven track record of recruiting, managing, and leading high-performing, high-impact individuals and teams.
Martin Lundqvist
Martin Lundqvist is a Partner with Digital McKinsey and is based in Stockholm. Martin leads all of McKinsey & Company’s technology strategic work within the public sector in Scandinavia. He also leads McKinsey & Company’s global Digital Government service line. His experiences range from developing country-wide infrastructure optimization plans, defining government common architectures, and setting up cross-agency governance structures to leading agency-level work on digitalizing services, optimizing IT delivery, securing large IT programs, and reviewing organization structures. Further, he is a frequent keynote speaker at public sector IT/digitization conferences and CIO roundtables internationally on topics relating to government-wide digitalization, securing large programs, and vendor management. He joined McKinsey in 2001.
Varun Marya
Varun Marya is a Senior Partner in the McKinsey San Francisco office. Since joining the firm in 1998, he has mainly served industrial companies, private equity firms, and their portfolio companies. He is a leader in the private equity practice and coleads McKinsey’s Global Manufacturing practice, where he focuses on digital manufacturing.
Mark Patel
Mark Patel is a Partner in the McKinsey San Francisco office. Mark has more than 11 years’ experience serving semiconductor, industrial, high-tech, and biotech clients on strategy and operations topics. Mark is a global leader of McKinsey’s IoT service line, working with clients across industry verticals, including technology clients, to accelerate the adoption and implementation of the connection between the physical world and the Internet. He is a passionate believer in the impact that IoT will have in improving our lives, work, society, and health.
Hugo Sarrazin
Hugo Sarrazin is a Senior Partner in the McKinsey Silicon Valley office and the global leader of McKinsey’s Digital Labs, a 1,000+ team with expertise in experience design, rapid digitization, data engineering, agile methods, and platform architecture. He started in the Canadian practice 22 years ago and was also a member of the Dallas office, where he led the Tech-Media-Telecom (TMT) practice for the Southern region of the United States. He also led the Business Technology practice of McKinsey on the West Coast in the past. He serves technology providers (software, hardware, online services, and IT services), users of technologies (e.g., CIO/CTO, business leaders), and private equity investors who invest in the TMT space.
Naveen Sastry
Naveen Sastry is a Partner in the Digital McKinsey Silicon Valley office. He has led McKinsey’s Internet of Things initiatives since 2010. His work is with both adopters of IoT (CIOs and LOBs) as well as IoT vendors across the services, software, and hardware technology value chain. His PhD research was done at UC Berkeley in conjunction with DARPA on sensor networks more than 15 years ago.
Vik Sohoni
Vik Sohoni is a Senior Partner at McKinsey and a leader in its Digital McKinsey practice. He coleads the global Digital Banking service line, focused on using digital capabilities (online/mobile, automation, data) to transform banks’ competitive positions. He is a deep banking expert, having served several of the top banks in North America and Latin America, and has led several large turnaround and transformation programs resulting in major strategic and operating model changes to deal with the new economics of banking.
Ramji Sundararajan
Ramji Sundararajan is a Partner in McKinsey’s Silicon Valley office and the global coleader of the Digital Dynamic eCommerce pricing service line. Ramji has 11 years of experience helping revenue growth of consumer Internet companies and digital businesses of omnichannel players, from digital marketing to retention and pricing.
Michael Uhl
Michael Uhl is a Partner in the McKinsey Silicon Valley office. He currently leads the global Technology and Operations practice as well as the Fast Growth Tech group. He is also cofounder of McKinsey’s 2020 Corporate Venturing and McKinsey Innovation Bootcamp service line, focused on transforming leading-edge corporations and industries leveraging the global and specifically Silicon Valley start-up communities. Michael has more than 20 years of experience driving significant growth and EBITDA improvements across the consumer electronics, electronic and medical equipment, and advanced industries.
Kelly Ungerman
Kelly Ungerman is a Partner in McKinsey’s Dallas office. In her 17 years at McKinsey, Kelly has helped global retail and packaged goods clients on a range of strategy, growth, and transformation topics with a focus on digital and commercial transformations covering topics including digital marketing, e-commerce, omnichannel, customer life-cycle management (CLM), marketing return on investment (MROI), category strategy, pricing/promotions, and organization. Kelly has worked across retail formats (big box, specialty, grocery, value/off price) and categories (apparel, beauty, electronics, home, consumables, etc.).
Steve Van Kuiken
Steve Van Kuiken is a Senior Partner in the McKinsey New Jersey office, and he is the North American leader of the Digital McKinsey practice. He focuses on strategy development, organization, operations, and technology. He has led numerous digital transformations for large organizations across sectors. Steve founded and led the firm’s digital practice in health care, and is a frequent contributor to leading publications and conferences.
Belkis Vasquez-McCall
Belkis Vasquez-McCall is a Digital Partner in the New York office of McKinsey. Belkis draws on agile methodology to inspire greater levels of performance across the enterprise and accelerate the pace of new product development. She is one of the pioneers of agile thinking at McKinsey. With more than 18 years of experience in delivering robust solutions and coaching teams, she is focused on agile transformation and partners with leaders in banking, health care, and other sectors to engender productivity and launch innovative products.
Sri Velamoor
Sri Velamoor is a Partner in McKinsey’s Southern California office. He joined McKinsey in 2011 and is a leader in the firm’s Digital McKinsey practice. He also leads the firm’s Provider IT and Digital Health capability areas in North America. Sri’s work has focused on a variety of topics in health care sectors ranging from strategy and performance to operations and technology.
Florian Weig
Dr. Florian Weig is a Managing Partner of the Munich office of McKinsey, and is responsible for the Product Development practice worldwide. He advises leading firms in the automotive, semiconductor, and machinery construction industries. He focuses on product optimization, the transformation of development organizations, and programs that deliver operational excellence and increase innovation.
Lareina Yee
Lareina Yee is a Senior Partner in the McKinsey San Francisco office, and leads the global Tech Infrastructure and Services sector for McKinsey’s High Tech practice, where she is an expert on digital sales transformations, sales excellence, and culture change. Committed to achieving gender parity in business, Lareina is the head of McKinsey’s North American Women Program and leads the firm’s ongoing research on women in leadership. She developed the McKinsey Academy for Women, a digital training course for managers that has reached thousands of business leaders. She runs McKinsey’s knowledge partnership with LeanIn.org, and she regularly publishes articles and speaks about advancing women in business. Lareina also serves as a board member for the International Center for Research on Women in Washington, D.C.