- Preamble: Thinking Digital
- 1 Digital Is Changing Our World, Quickly and Irreversibly
- 2 Digitization Requires Fundamental Renewal: Digital@Scale
- 3 Why? The Clock Is Ticking
- 4 What? Doing the Right Things Intelligently
- 4.1 Always Online, Gladly Electric, Often on Autopilot: Mobility in the Digital Age
- 4.2 Digital Commerce: One Channel Is No Longer Enough—Today’s Mobile Customer Blithely Switches between the Real and Virtual Worlds
- 4.3 Who Still Needs Banks? Fintechs Threaten the Established Business Model
- 4.4 Digital Health: the First Innovation in Health Care That Can Reduce Costs in the Long Term
- 4.5 Connected Buildings
- 4.6 The Digital Revolution Has Reached Electricity Utilities
- 4.7 Telecom Giants under Pressure: Who Will Be at the Heart of the Emerging Communications Ecosystems?
- 4.8 Digital Logistics: The Drone Always Rings Twice
- 4.9 E-Government: Public Administration Goes Online
- Conclusion: Opportunities in the Emerging Ecosystems
- Notes
- 5 What? Developing Business Architecture
- 5.1 Omnichannel: A Presence across All Channels
- 5.2 Dynamic Pricing: Up-to-the-Minute Prices
- 5.3 Digital Marketing: Tailored Messages across All Channels
- 5.4 Digital Product Development and Open Innovation: Rethinking Product Development
- 5.5 Product Design: Learning from Software Development
- 5.6 Faster, More Flexible, More Efficient: Supply Chain 4.0
- 5.7 Digital Lean: The Digitization of Production
- 5.8 Digitization in the Office: Bots Take the Reins
- Conclusion: Digitization Is Changing Every Function in the Company
- Note
- 6 What? Strengthening the Foundation
- 6.1 Two-Speed IT: Accelerating the Pace for the Digital Age
- 6.2 Big Data and Advanced Analytics
- 6.3 Cyber Security: The Art of the Secure Digital Economy
- 6.4 Embedded Software: Machines and Equipment Go Digital
- 6.5 The Chief Digital Officer: A Steve Jobs for Every Company
- 6.6 The Digital Organization: All Power to the Multifunctional Teams
- 6.7 Talent Management: Everyone Wants Digital Natives
- 6.8 Partner Management: Stronger Together
- Notes
- 7 How? Decisive, Holistic, and Rapid Implementation
- 8 How? Ramping Up the Digital Company
- 9 How? Scaling Forcefully
- 10 Are We in Good Shape for the Transformation?
- About the Authors
- Special Thanks
- Index
- EULA
SPECIAL THANKS
To the project team for this book: Mohit Khanna, Sanket Chauhan, Sanchi Gupte, Anirudh Ravi Narayanan, and Jo Ann Miller.
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