Configuring Terminal Services Per-User Settings

When you install Terminal Services, the properties pages of users are updated to include two additional tabs: Remote Control and Terminal Services Profile. The settings on these tabs can be used to configure per user settings for Terminal Services.

Getting Remote Control of a User's Session

Being able to get remote control of a user's session is helpful for troubleshooting. Rather than guess what a user is trying to do when working with an application, you can view the user's session and see the mistakes yourself. If allowed, you can also take over a user's session and manipulate the session from your desktop while still allowing the user to view the session from the desktop. By watching the task being performed correctly, the user should be better able to perform the task independently next time.

By default, remote control is enabled and administrators are allowed to interact with user sessions. However, this occurs only if the user gives permission for an administrator to do so. Although global remote control settings for all users are set with the Terminal Services Configuration tool, you can change the settings for individual users as necessary. To do this, follow these steps:

  1. Click Start, Programs or All Programs, Administrative Tools, and Active Directory Users And Computers. In Active Directory Users and Computers, expand the organizational unit or container in which the user's account was created, and then doubleclick the account to display its Properties dialog box.

  2. As shown in Figure 31-24, select the Remote Control tab. If you want to configure the account so that it cannot be controlled remotely, clear Enable Remote Control. Otherwise, select Enable Remote Control and configure the way in which remote control works as follows:

    • If you want to ensure that permission is required to view or interact with a user's account, select Require User's Permission.

    • If you want to be able to remotely control a user's account without explicit permission, clear Require User's Permission.

    Enable and configure remote control of an individual user's account.

    Figure 31-24. Enable and configure remote control of an individual user's account.

  3. Afterward, set the level of control allowed as follows:

    • If you want only to be able to view the account, select View The User's Session.

    • If you want to be able to view and take control of the account, select Interact With The Session.

  4. Click OK.

Setting Up the Terminal Services Profile for Users

All user accounts have a separate Terminal Services profile and home directory, which is used when the users log on to a terminal server. To configure these optional settings, follow these steps:

  1. Click Start, Programs or All Programs, Administrative Tools, and Active Directory Users And Computers. In Active Directory Users and Computers, expand the organizational unit or container in which the user's account was created, and then doubleclick the account to display its Properties dialog box.

  2. As shown in Figure 31-25, select the Terminal Services Profile tab. Using this tab, you can set the following fields:

    • Profile Path—The path to the user's Terminal Services profile. Terminal Services profiles provide the environment settings for users when they connect to a terminal server. Each time a user logs on to a terminal server, that user's profile determines desktop and control panel settings, the availability of menu options and applications, and so on. Typically, you set the profile path to a network share and use the %UserName% environment variable to set a user-specific profile path.

    • Terminal Services Home Folder—The directory in which the user should store files when connected to Terminal Services. Assign a specific directory for the user's files as a local path on the user's system or a connected network drive. If the directory is available to the network, the user can access the directory regardless of which computer is used to connect to Terminal Services.

    Configure the Terminal Services Profile for a user as necessary to help customize an individual environment.

    Figure 31-25. Configure the Terminal Services Profile for a user as necessary to help customize an individual environment.

  3. The Allow Logon To Terminal Server option controls whether a user can log on to a terminal server. If this option is cleared, a user who tries to connect to Terminal Services will get an error message stating that the logon privilege has been disabled.

  4. Click OK.

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