REFERENCES
Chapter 1: Introduction to User Requirements
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Marcus, A., Return on Investment for Usable UI Design. User Experience, Winter. Bloomingdale, IL: Usability Professionals’ Association, 2002:25–31.
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Chapter 2: Before You Choose an Activity: Learning About Your Product and Users
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Carroll, J.M., Making Use: Scenario-based Design of Human—Computer Interactions. Cambridge, MA: MIT Press, 2000.
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Chapter 3: Ethical and Legal Considerations
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Chapter 4: Setting Up Facilities for Your User Requirements Activity
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Chapter 5: Preparing for Your User Requirements Activity
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Chapter 6: During Your User Requirements Activity
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Dumas, J.S., Redish, J.C., 2nd ed.. A Practical Guide to Usability Testing. Exeter, England: Intellect Books, 1999.
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Alreck, P.L., Settle, R.B., 2nd ed.. The Survey Research Handbook. Burr Ridge, IL: Irwin Professional Publishing, 1995.
Dumas, J. Usability Testing Methods. Subjective Measures — Measuring Attitudes and Opinions. In: Design by People for People: Essays on Usability. Chicago: Usability Professionals’ Association; 2001:107–117.
Salant, P., Dillman, D., How to Conduct Your Own Survey. New York: John Wiley & Sons, 1994.
Schaefer, E., Web Surveying: How to Collect Important Assessment Data Without Any Paper. Office of Information and Institutional Research, Illinois Institute of Technology, 2001.
Chapter 9: Wants and Needs Analysis
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Paulus, P.B., Larey, T.S., Ortega, A.H. Performance and Perceptions of Brainstormers in an Organizational Setting. Basic and Applied Psychology. 1995;17:249–265.
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Tullis, T.S., Designing a Menu-based Interface to an Operating System. CHI ’85 Proceedings. San Francisco, CA, 1985:79–84.
Tullis, T., Wood, L., How Many Users are Enough for a Card-sorting Study?. Proceedings of the Usability Professionals’ Association 2004 Conference. Minneapolis, MN, 7–11 June (CD-ROM), 2004.
Zavod, M.J., Rickert, D.E., Brown, S.H., The Automated Card-sort as an Interface Design Tool: A Comparison of Products. Proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting. Baltimore, MD, 30 September-4 October, 2002:646–650.
Chapter 11: Group Task Analysis
Dayton, T., McFarland, A., Kramer, J. Bridging User Needs to Object Oriented, GUI Prototype via Task Object Design. In: Wood L., ed. User Interface Design: Bridging, the Gap from Requirements to Design. Boca Raton, FL: CRC Press; 1998:15–56.
Hackos, J.T., Redish, J.C., User and Task Analysis for Interface Design. New York: John Wiley & Sons., 1998.
Dolan, W., Wiklund, M., Logan, R., Augaitis, S., Participatory Design Shapes Future of Telephone Handsets. Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting. San Diego, CA, 9–13 October, 1995:331–335.
Dumas, J.S., Redish, J.C., 2nd ed. A Practical Guide to Usability Testing. Exeter, England: Intellect Books, 1999.
Edmunds, H., The Focus Group Research Handbook. Chicago: NTC Business Books, 1999.
Eysenbach, G., Köhler, C. How Do Consumers Search for and Appraise Health Information on the World Wide Web? Qualitative Study using Focus Groups, Usability Tests, and In-depth Interviews. British Medical Journal. 2002;324:573–577.
Gray, B.G., Barfield, W., Haselkorn, M., Spyridakis, J., Conquest, L., The Design of a Graphics-based Traffic Information System Based on User Requirements. Proceedings of the Human Factors and Ergonomics Society 34th Annual Meeting. Orlando, FL, 8–12 October, 1990:603–606.
Hackos, J.T., Redish, J.C., User and Task Analysis for Interface Design. New York: John Wiley & Sons, 1998.
Karlin, J.E., Klemmer, E.T. An Interview. In: Klemmer E.T., ed. Ergonomics: Harness the Power of Human Factors in Your Business. Norwood, NJ: Ablex; 1989:197–201.
Root, R.W., Draper, S., Questionnaires as a Software Evaluation Tool. Proceedings of the ACM CHI Conference. Boston, MA, 12–15 December, 1983:83–87.
Sato, S., Salvador, T. Playacting and Focus Troupe: Theater Techniques for Creating Quick, Intense, Immersive, and Engaging Focus Groups Sessions. Interactions. 1999;6(5):35–41. September–October
Bauersfeld, K., Halgren, S. You’ve Got Three Days! Case Studies in the Field Techniques for the Time-challenged. In: Wixon D.R., Ramey J., eds. Field Methods Casebook for Software Design. New York: John Wiley & Sons; 1996:177–195.
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Hackos, J.T., Redish, J.C., User and Task Analysis for Interface Design. New York: John Wiley & Sons, 1998.
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Ramey, J., Rowberg, A.H., Robinson, C. Adaptation of an Ethnographic Method for Investigation of the Task Domain in Diagnostic Radiology. In: Wixon D.R., Ramey J., eds. Field Methods Casebook for Software Design. New York: John Wiley & Sons; 1996:1–15.
Teague, R., Bell, G., Getting Out Of The Box. Ethnography Meets Life: Applying Anthropological Techniques to Experience Research. Proceedings of the Usability Prodessionals’ Association 2001 Conference. Las Vegas, NV (Tutorial), 2001.
Wixon, D.R., Ramey, J., Holtzblatt, K., et al, Usability in Practice: Field Methods Evolution and Revolution. Proceedings of CHI. Minneapolis, MN, 2002:880–884.
Wood, L. The Ethnographic Interview in User-centered Work/Task Analysis. In: Wixon D.R., Ramey J., eds. Field Methods Casebook for Software Design. New York: John Wiley & Sons; 1996:35–56.
Chapter 14: Concluding Your Activity
McQuaid, H.L., Developing Guidelines for Judging the Cost and Benefit of Fixing Usability Problems. Proceedings of the Usability Professionals’ Association 2002 Conference (CD-ROM), 2002:
McQuaid, H.L., Bishop, D., An Integrated Method for Evaluating Interfaces. Proceedings of the Usability Professionals’ Association 2001 Conference (CD-ROM), 2001: