APPENDIX D

VENDORS THAT RECRUIT PARTICIPANTS, CONDUCT USABILITY ACTIVITIES FOR YOU, AND/OR RENT FACILITIES TO YOU

Throughout the book we have mentioned vendors for a variety of purposes. Here we present the vendors available to recruit participants for you, conduct usability activities for you, and those that will rent facilities so that you can conduct your own activities. The services offered by each company vary. We do not have experience with all of these vendors. These are companies that we were able to find the most information about. They are placed in alphabetical order and it is not a complete list. You can always do a web search to find other references, but we recommend speaking with other people in the Human–Computer Interaction (HCI) industry to get recommendations. Additional usability consultants can be found on the Usability Professionals’ Association (UPA) Consultant List (www.upassoc.org/people_pages/consultants_directory/index.html).

Caution

Please note the information contained within appendices A–D is provided as a starting point. The content is based on our research at the time of the publication of this book. Offerings from vendors and organizations may change with time, so we advise that you check with the sources directly to learn about their current offerings.

image American Institutes for Research (AIR), 490 Virginia Road, Floor One, Concord, MA 01742-2747, USA

    Phone: (978) 371-5885

    Fax: (978) 371-5884

    E-mail: [email protected]

    Web: www.air.org

image Bernett Research, 1505 Commonwealth Ave, Boston, MA 02135, USA

    Phone: (617) 746-2600

    E-mail: [email protected]

    Web: www.bernett.com

image Consumer Surveys Company, Northpoint Shopping Center, 304 East Rand Road, Arlington Heights, IL 60004, USA

    Phone: (847) 394-9411

    Fax: (847) 394-0001

    E-mail: [email protected]

    Web: Unknown

image Delve, 1355 North Highway Drive, Fenton, St Louis County, MO 63099, USA

    Phone: (800) 325-3338

    Fax: (636) 827-6761

    E-mail: [email protected]

    Web: www.delve.com/delvemain.asp

image Ennis Information Age Services, Information Age Centre, Ballymaley Business Park, Ennis, County Clare, Ireland

    Phone: +353 (0) 65 68 69 200

    Fax: +353 (0) 65 68 69 244

    E-mail: [email protected]

    Web: www.eias.ie/index.php

image Fieldwork

    Locations all across the USA

    Phone: (800) 863-4353

    Fax: (312) 923-7405

    E-mail: [email protected]

    Web: www.fieldwork.com

image Fieldwork Services, PO Box 5616, Inverness IV3 8YZ, UK

    Phone: +44 (0) 1463 236288

    Fax: +44 (0) 1463 716988

    E-mail: [email protected]

    Web: www.fieldworkservices.com

image Focus Pointe

    Offices all across the USA

    Phone: 888-US-FOCUS

    E-mail: [email protected]

    Web: www.focuspointe.net

image Human Factors International, Inc., 410 West Lowe, PO Box 2020, Fairfield, IA 52556, USA

    Phone: (800) 242-4480 or (641) 472-4480

    Fax: (641) 472-5412

    E-mail: [email protected]

    Web: www.humanfactors.com

image Merrill Research Headquarters:

    Merrill Consulting [MC] (provides full-service consulting and analysis), 1300 S. El Camino Real, Suite 370

    Merrill Field & Tab [MFT] (provides data collection and data processing services) 1300 S. El Camino Real, Suite 380, San Mateo, CA 94402, USA

    Phone: [MC] (650) 341-4411; [MFT] (650) 358-1480

    Fax: (650) 341-2678

    E-mail: [email protected]

    Web: www.merrill.com

image Nichols Research, Inc., 333 W. El Camino Real, Suite 180, Sunnyvale, CA 94087-1968, USA

    Phone: (408) 773-8200

    Fax: (408) 733-8564

    E-mail: [email protected]

    Web: www.nichols-research.com

image Nielsen Norman Group, 48921 Warm Springs Bvd, Fremont, CA 94539-7767, USA

    Phone: (408) 720-8808

    E-mail: [email protected]

    Web: www.nngroup.com

image Noldus Information Technology, International HQ: P.O. Box 268, 6700 AG, Wageningen, The Netherlands

    Phone: +31 (317) 497677

    Fax: +31 (317) 424496

    E-mail: [email protected]

    Web: www.noldus.com

    North American HQ: 751 Miller Drive, Suite E-5, Leesburg, VA 20175, USA

    Phone: (800) 355-9541

    Fax: (703) 771-0441

    E-mail: [email protected]

    Web: www.noldus.com

image Tec-Ed, Inc., 4300 Varsity Drive, Suite A, PO Box 1905, Ann Arbor, MI 48106, USA

    Phone: (734) 995-1010

    Fax: (734) 995-1025

    E-mail: [email protected]

    Web: www.teced.com/ue-ust.html

image Usable Solutions, LLC, 4610 S. Ulster Street, Suite 150, Denver, CO 80237, USA

    Phone: (303) 364-0446

    E-mail: [email protected]

    Web: www.usables.com

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