APPENDIX C

VENDORS THAT CONSULT ON USABILITY LAB DESIGN, SELL OR RENT LAB EQUIPMENT, OR BUILD LABS

Throughout the book we have mentioned vendors for a variety of purposes. Here we present the vendors that consult on the design of labs, sell or rent lab equipment, and/or build usability labs. The specific service offered by these companies varies. We do not have experience with all of these vendors. These are companies that we were able to find the most information about. They are placed in alphabetical order and it is not a complete list. You can always do a web search to find other references, but we recommend speaking with other people in the Human–Computer Interaction (HCI) industry to get recommendations. Additional usability consultants can be found on the Usability Professionals’ Association (UPA) Consultant List (www.upassoc.org/people_pages/consultants_directory/index.html).

Caution

Please note the information contained within appendices A–D is provided as a starting point. The content is based on our research at the time of the publication of this book. Offerings from vendors and organizations may change with time, so we advise that you check with the sources directly to learn about their current offerings.

image American Institutes for Research, 490 Virginia Road, Floor One, Concord, MA 01742-2747, USA

    Phone: (978) 371-5885

    Fax: (978) 371-5884

    Web: www.air.org

image Noldus Information Technology, International HQ: P.O. Box 268, 6700 AG, Wageningen, The Netherlands

    Phone: +31 (317) 497677

    Fax: +31 (317) 424496

    E-mail: [email protected]

    Web: www.noldus.com

    North American HQ: 751 Miller Drive, Suite E-5, Leesburg, VA 20175, USA

    Phone: (800) 355-9541

    Fax: (703) 771-0441

    E-mail: [email protected]

    Web: www.noldus.com

image Norm Wilcox Associates, 4507 Metropolitan Court, Suite F, Frederick, MD 21704-9452, USA

    Phone: (301) 874-1191

    Fax: (301) 874-1194

    E-mail: [email protected]

    Web: www.normwilcox.com/default.htm

image OTIVO, Inc., 451 Hayes St, Floor 3, San Francisco, CA 94102, USA

    Phone: (415) 626-2604

    Fax: (415) 626-2605

    E-mail: [email protected]

    Web: www.otivo.com

image Ovo Studios, Cleveland, OH, and Pittsburgh, PA They offer portable usability labs as well as full service usability lab design and installation.

    Phone: [OH] (440) 247-2501; [PA] (412) 401-5598

    E-mail: [OH] [email protected]; [PA] [email protected]

    Web: www.ovostudios.com

image Snader and Associates, Multiple locations in Northern California

    In northern CA, they consult on lab design, selling the equipment, and installing it. They also rent lab equipment.

    Phone: (415) 257-8480

    Fax: (415) 257-8990

    E-mail: [email protected]

    Web: www.snader.com

image Triangle Research Collaborative, Inc., PO Box 12167, Research Triangle Park (RTP), NC 27709-2167, USA

    They design and implement complete lab solutions for both portable and permanent labs.

    Phone: (919) 549-9093

    Fax: (919) 549-0493

    E-mail: [email protected]

    Web: http://trctech.com

image Alucid Solution, Inc. (formerly Usability Systems, Inc.), 6845 Shiloh Road East, Suite D-10, Alpharetta, GA 30005, USA

    Phone: (770) 889-6475

    Fax: (770) 889-6875

    E-mail: [email protected]

    Web: www.usabilitysystems.com

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