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PART 1: WHAT YOU NEED TO KNOW BEFORE CHOOSING AN ACTIVITY
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PART 1: WHAT YOU NEED TO KNOW BEFORE CHOOSING AN ACTIVITY
by Catherine Courage, Kathy Baxter
Understanding Your Users
Cover image
Title page
Table of Contents
Critical acclaim for Understanding Your Users
The Morgan Kaufmann Series in Interactive Technologies
Copyright
PREFACE
ACKNOWLEDGMENTS
PART 1: WHAT YOU NEED TO KNOW BEFORE CHOOSING AN ACTIVITY
Chapter 1: INTRODUCTION TO USER REQUIREMENTS
Introduction
User-centered Design
A Variety of Requirements
Getting Stakeholder Buy-in for Your Activity
The Methods
Chapter 2: BEFORE YOU CHOOSE AN ACTIVITY: LEARNING ABOUT YOUR PRODUCT AND USERS
Introduction
Learn About Your Product
Learn About Your Users
Pulling It All Together
Competitive Intelligence: Mining Design Concepts from Business School Libraries
Personas: A Case Study by Microsoft Corporation
Chapter 3: ETHICAL AND LEGAL CONSIDERATIONS
Introduction
Ethical Considerations
Legal Considerations
Pulling It All Together
Chapter 4: SETTING UP FACILITIES FOR YOUR USER REQUIREMENTS ACTIVITY
Introduction
Using Your Company’s Existing Facilities
Renting a Marketing or Hotel Facility
Building a Permanent Facility
Digital versus Analog Labs
Pulling It All Together
Designing an Innovative Cost-effective Usability Lab
PART 2: GET UP AND RUNNING
Chapter 5: PREPARING FOR YOUR USER REQUIREMENTS ACTIVITY
Introduction
Creating a Proposal
Deciding the Duration and Timing of Your Session
Recruiting Participants
Tracking Participants
Creating a Protocol
Piloting Your Activity
Pulling It All Together
Chapter 6: DURING YOUR USER REQUIREMENTS ACTIVITY
Introduction
Welcoming Your Participants
Dealing with Late and Absent Participants
Warm-up Exercises
Inviting Observers
Introducing Your Think-aloud Protocol
Moderating Your Activity
Recording and Note-taking
Dealing with Awkward Situations
Pulling It All Together
PART 3: THE METHODS
Chapter 7: INTERVIEWS
Introduction
When Should You Conduct Interviews?
Things To Be Aware of When Conducting Interviews
Preparing to Conduct an Interview
Conducting an Interview
Data Analysis and Interpretation
Communicate the Findings
Lessons Learned
Pulling It All Together
Preparing and Conducting On-site Interviews
Chapter 8: SURVEYS
Introduction
When Should You Use a Survey?
Things To Be Aware of When Using a Survey
Creating and Distributing Your Survey
Data Analysis and Interpretation
Communicate the Findings
Lessons Learned
Pulling It All Together
Using Online Surveys to Quantify Usability Issues
Chapter 9: WANTS AND NEEDS ANALYSIS
Introduction
When Should You Conduct a Wants and Needs Analysis?
Things To Be Aware of When Conducting a Wants and Needs Analysis
Preparing for a Wants and Needs Analysis
Conducting a Wants and Needs Analysis
The Brainstorming
Data Analysis and Interpretation
Communicate the Findings
Modifications
Lessons Learned
Pulling It All Together
Understanding Users’ Healthcare Wants and Needs
Chapter 10: CARD SORTING
Introduction
When Should You Conduct a Card Sort?
Things To Be Aware of When Conducting a Card Sort
Group or Individual Card Sort?
Preparing to Conduct a Card Sort
Conducting a Card Sort
Data Analysis and Interpretation
Communicate the Findings
Modifications
Lessons Learned
Pulling It All Together
How Card Sorting Changed a Website Team’s View of How the Site Should Be Organized
Chapter 11: GROUP TASK ANALYSIS
Introduction
Background to Task Analysis
Overview of Group Task Analysis
Preparing to Conduct a Group Task Analysis
Conducting a Group Task Analysis
Data Analysis and Interpretation
Communicate the Findings
Modifications
Lessons Learned
Pulling It All Together
Capturing Task Information on How People Prepare For and Conduct Online Meetings
Chapter 12: FOCUS GROUPS
Introduction
When Should You Use a Focus Group?
Things To Be Aware of When Conducting a Focus Group
Preparing to Conduct a Focus Group
Conducting a Focus Group
Data Analysis and Interpretation
Communicate the Findings
Modifications
Lessons Learned
Pulling It All Together
Engineering Collaborative Tools: a Different Use
Chapter 13: FIELD STUDIES
Introduction
When Should You Conduct Field Studies?
Things To Be Aware of When Conducting Field Research
Field Study Methods to Choose From
Preparing for a Field Study
Conducting a Field Study
Data Analysis and Interpretation
Communicate the Findings
Lessons Learned
Pulling It All Together
Understanding the Staples Delivery Experience
PART 4: WRAPPING UP
Chapter 14: CONCLUDING YOUR ACTIVITY
Introduction
Prioritization of Findings
Presenting Your Findings
Reporting Your Findings
Ensuring the Incorporation of Your Findings
Pulling It All Together
Calico Configuration Modeling Workbench
PART 5: APPENDICES
APPENDIX A: LEARN ABOUT USABILITY
APPENDIX B: VENDORS THAT OFFER TRAINING IN USABILITY ACTIVITIES
APPENDIX C: VENDORS THAT CONSULT ON USABILITY LAB DESIGN, SELL OR RENT LAB EQUIPMENT, OR BUILD LABS
APPENDIX D: VENDORS THAT RECRUIT PARTICIPANTS, CONDUCT USABILITY ACTIVITIES FOR YOU, AND/OR RENT FACILITIES TO YOU
APPENDIX E: REQUIREMENTS FOR CREATING A PARTICIPANT RECRUITMENT DATABASE
APPENDIX F: AFFINITY DIAGRAM
APPENDIX G: COMPUTERIZED QUALITATIVE ANALYSIS TOOLS
APPENDIX H: REPORT TEMPLATE
APPENDIX I: GLOSSARY
APPENDIX J: REFERENCES
INDEX
FIGURE AND TABLE CREDITS
ABOUT THE AUTHORS
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ACKNOWLEDGMENTS
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Chapter 1: INTRODUCTION TO USER REQUIREMENTS
PART 1
WHAT YOU NEED TO KNOW BEFORE CHOOSING AN ACTIVITY
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