Home Page Icon
Home Page
Table of Contents for
Content
Close
Content
by Maxine Kamin
10 Steps to Successful Customer Service
Cover
10 Steps To Success
Titlepage
Copyright page
Content
Preface
Acknowledgments
Introduction
Step 1: Identify Service Motivation and Mission
Step 2: Define Great Service for Your Organization
Step 3: Form Great Relationships
Step 4: Build Trusting Relationships that Last
Step 5: Use the Law of Attraction—Be Positive
Step 6: Aggressively Solve Problems— the Bigger the Better
Step 7: Recover from Mistakes Gracefully
Step 8: Give Customers and Yourself a Break
Step 9: Keep It Cool When Things Get Hot
Step 10: Be Your Own Best Customer
Conclusion
Appendix A: Creating and Supporting a Customer Service Culture
Appendix B: Enjoy the Journey: Tool and Worksheet Roundup
References
Index
About the Author
Back
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Prev
Previous Chapter
Copyright page
Next
Next Chapter
Preface
CONTENTS
Preface
vii
Acknowledgments
xi
Introduction
xiii
STEP ONE:
Identify Service Motivation and Mission
1
STEP TWO:
Define Great Service for Your Organization
17
STEP THREE:
Form Great Relationships
29
STEP FOUR:
Build Trusting Relationships that Last
45
STEP FIVE:
Use the Law of Attraction—Be Positive
63
STEP SIX:
Aggressively Solve Problems—the Bigger the Better
77
STEP SEVEN:
Recover from Mistakes Gracefully
93
STEP EIGHT:
Give Customers and Yourself a Break
103
STEP NINE:
Keep It Cool When Things Get Hot
123
STEP TEN:
Be Your Own Best Customer
135
Conclusion
147
Appendix A:
Creating and Supporting a Customer Service Culture
149
Appendix B:
Enjoy the Journey: Tool and Worksheet Roundup
153
References
161
Index
163
About the Author
169
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset