Indicators of change – Middle East and North Africa
10
1.3
Web 2.0 tools in the workplace – accessibility, informality and control
13
3.1
Key to graphs
56
3.2
Accountable government/Security and fundamental rights
57
3.3
Open Government and Regulatory Enforcement/Access to Justice
58
3.4
Access to Justice: Germany and the USA
59
8.1
The continuum of transparency
134
10.1
Social media offers various ways to engage with the targeted audience for a better customer experience
155
10.2
Listening means monitoring what people say about you and what is happening on social media. The conversation about your organisation or brand happens with or without your participation
161
11.1
QR code for social media analytics book summary
185
11.2
Sales information calculated by using triangulation of social media monitoring data and open-table data
186
12.1
The relationship between trust and economic performance
206
Tables
1.1
The quick history of social media
6
3.1
Countries indexed in 2011
48
3.2
Average rankings by region
54
3.3
Germany in the WJP Rule of Law Index
55
3.4
The United Arab Emirates in the WJP Rule of Law Index
60
3.5
China in the WJP Rule of Law Index
61
8.1
Benefits and challenges of transparency via social media