- Cover Page
- Title Page
- Dedication
- Copyright
- Preface
- Acknowledgments
- About the Author
- Contents
- Introduction
- THE CASE FOR PARTICIPATING IN DECISIONS ABOUT INFORMATION SYSTEMS
- WHAT IF A MANAGER DOESN'T PARTICIPATE?
- Social Business Lens
- SKILLS NEEDED TO PARTICIPATE EFFECTIVELY IN INFORMATION TECHNOLOGY DECISIONS
- BASIC ASSUMPTIONS
- ECONOMICS OF INFORMATION VERSUS ECONOMICS OF THINGS
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY I-1 TERRY CANNON, MBA
- CASE STUDY I-2 ANYGLOBAL COMPANY INC.
- 1: THE INFORMATION SYSTEMS STRATEGY TRIANGLE
- 2: STRATEGIC USE OF INFORMATION RESOURCES
- EVOLUTION OF INFORMATION RESOURCES
- INFORMATION RESOURCES AS STRATEGIC TOOLS
- HOW CAN INFORMATION RESOURCES BE USED STRATEGICALLY?
- Social Business Lens: Social Capital
- STRATEGIC ALLIANCES
- RISKS
- CO-CREATING IT AND BUSINESS STRATEGY
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 2-1 GROUPON
- CASE STUDY 2-2 ZIPCAR
- 3: ORGANIZATIONAL STRATEGY AND INFORMATION SYSTEMS
- INFORMATION SYSTEMS AND ORGANIZATIONAL DESIGN
- Social Business Lens: Social Networks
- INFORMATION SYSTEMS AND MANAGEMENT CONTROL SYSTEMS
- INFORMATION SYSTEMS AND CULTURE
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 3-1 THE MERGER OF AIRTRAN BY SOUTHWEST AIRLINES: WILL THE ORGANIZATIONAL CULTURES MERGE?
- CASE STUDY 3-2 THE FBI
- 4: INFORMATION SYSTEMS AND THE DESIGN OF WORK
- WORK DESIGN FRAMEWORK
- HOW INFORMATION TECHNOLOGY SUPPORTS COMMUNICATION AND COLLABORATION
- HOW INFORMATION TECHNOLOGY CHANGES THE NATURE OF WORK
- Social Business Lens: Activity Streams
- HOW INFORMATION TECHNOLOGY CHANGES WHERE AND WHEN WORK IS DONE AND WHO DOES IT
- GAINING ACCEPTANCE FOR IT-INDUCED CHANGE
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 4-1 TRASH AND WASTE PICKUP SERVICES, INC.
- CASE STUDY 4-2 SOCIAL NETWORKING: HOW DOES IBM DO IT?
- 5: INFORMATION SYSTEMS FOR MANAGING BUSINESS PROCESSES
- SILO PERSPECTIVE VERSUS BUSINESS PROCESS PERSPECTIVE
- BUILDING AGILE AND DYNAMIC BUSINESS PROCESSES
- CHANGING BUSINESS PROCESSES
- WORKFLOW AND MAPPING PROCESSES
- ENTERPRISE SYSTEMS
- Social Business Lens: Crowdsourcing Changes Innovation Processes
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 5-1 SANTA CRUZ BICYCLES
- CASE STUDY 5-2 BOEING 787 DREAMLINER
- 6: ARCHITECTURE AND INFRASTRUCTURE
- FROM VISION TO IMPLEMENTATION
- THE LEAP FROM STRATEGY TO ARCHITECTURE TO INFRASTRUCTURE
- FROM STRATEGY TO ARCHITECTURE TO INFRASTRUCTURE: AN EXAMPLE
- ARCHITECTURAL PRINCIPLES
- ENTERPRISE ARCHITECTURE
- VIRTUALIZATION AND CLOUD COMPUTING
- OTHER MANAGERIAL CONSIDERATIONS
- Social Business Lens: Building Social-Mobile Applications
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 6-1 ENTERPRISE ARCHITECTURE AT AMERICAN EXPRESS
- CASE STUDY 6-2 THE CASE OF EXTREME SCIENTISTS
- 7: THE BUSINESS OF IT
- ORGANIZING TO RESPOND TO BUSINESS DEMAND: A MATURITY MODEL
- UNDERSTANDING THE IT ORGANIZATION
- WHAT A MANAGER CAN EXPECT FROM THE IT ORGANIZATION
- MANAGING IT ACTIVITIES GLOBALLY
- WHAT THE IT ORGANIZATION DOES NOT DO
- CHIEF INFORMATION OFFICER
- Social Business Lens: Community Management
- BUILDING A BUSINESS CASE
- IT PORTFOLIO MANAGEMENT
- VALUING IT INVESTMENTS
- MONITORING IT INVESTMENTS
- FUNDING IT RESOURCES
- HOW MUCH DOES IT COST?
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 7-1 TROON GOLF
- CASE STUDY 7-2 BALANCED SCORECARDS AT BIOCO
- 8: GOVERNANCE OF THE INFORMATION SYSTEMS ORGANIZATION
- IT GOVERNANCE
- IT GOVERNANCE AND SECURITY
- Social Business Lens: The Consumerization of Technology
- DECISION-MAKING MECHANISMS
- GOVERNANCE FRAMEWORKS FOR CONTROL DECISIONS
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 8-1 IT GOVERNANCE AT UNIVERSITY OF THE SOUTHEAST
- CASE STUDY 8-2 THE BIG FIX AT TOYOTA MOTOR SALES (TMS)
- 9: INFORMATION SYSTEMS SOURCING
- 10: MANAGING IT PROJECTS
- WHAT DEFINES A PROJECT?
- WHAT IS PROJECT MANAGEMENT?
- PROJECT ELEMENTS
- IT PROJECTS
- IT PROJECT DEVELOPMENT METHODOLOGIES AND APPROACHES
- Social Business Lens: Mashups
- MANAGING IT PROJECT RISK
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 10-1 IMPLEMENTING ENTERPRISE CHANGE MANAGEMENT AT SOUTHERN COMPANY
- CASE STUDY 10-2 DEALING WITH TRAFFIC JAMS IN LONDON
- 11: KNOWLEDGE MANAGEMENT, BUSINESS INTELLIGENCE, AND ANALYTICS
- KNOWLEDGE MANAGEMENT, BUSINESS INTELLIGENCE, AND BUSINESS ANALYTICS
- DATA, INFORMATION, AND KNOWLEDGE
- KNOWLEDGE MANAGEMENT PROCESSES
- BUSINESS INTELLIGENCE
- COMPETING WITH BUSINESS ANALYTICS
- COMPONENTS OF BUSINESS ANALYTICS
- BIG DATA
- SOCIAL ANALYTICS
- Social Business Lens: Social Graphs
- CAVEATS FOR MANAGING KNOWLEDGE AND BUSINESS INTELLIGENCE
- SUMMARY
- KEY TERMS
- DISCUSSION QUESTIONS
- CASE STUDY 11-1 STOP & SHOP'S SCAN IT! APP
- CASE STUDY 11-2 BUSINESS INTELLIGENCE AT CKE RESTAURANTS
- 12: USING INFORMATION ETHICALLY
- Glossary
- Index
-
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