About the Authors
Dr. Keri E. Pearlson is president of KP Partners, an advisory services firm specializing in creating business leaders skilled in the strategic use of information systems and organizational design in the Web 2.0 world. Dr. Pearlson is an entrepreneur, teacher, researcher, consultant, and thought leader. She has held various positions in academia and industry. She was a member of the information systems faculty at the Graduate School of Business at the University of Texas at Austin, where she taught management information systems courses to MBAs and executives. She held positions at the Harvard Business School, CSC, nGenera (formerly the Concours Group), AT&T, and Hughes Aircraft Company. While writing this edition, she was also an Adjunct faculty member at Babson College, in Wellesley, MA, and elected the first President of the Austin Area Society of Information Management chapter.
She is co-author of Zero Time: Providing Instant Customer Value—Every Time, All the Time (John Wiley & Sons, 2000). Her work has been published in numerous places including Sloan Management Review, Academy of Management Executive, and Information Resources Management Journal. Many of her case studies have been published by Harvard Business School Publishing and are used all over the world. She currently writes a blog on issues at the intersection of IT and business strategy. It's available at www.kppartners.com.
Dr. Pearlson holds a Doctorate in Business Administration (DBA) in Management Information Systems from the Harvard Business School and both a Master's Degree in Industrial Engineering Management and a Bachelor's Degree in Applied Mathematics from Stanford University.
Dr. Carol S. Saunders is professor of Management at the University of Central Florida in Orlando, Florida, and Schoeller Senior Fellow (2012) at the University of Erlangen-Nuremberg. She served as General Conference Chair of the International Conference on Information Systems (ICIS) in 1999 and Telecommuting in 1996. She was the chair of the ICIS Executive Committee in 2000. For three years, she served as editor-in-chief of MIS Quarterly. She has received the Association of Information Systems (AIS) LEO award for lifetime accomplishments and is a Fellow of the AIS.
Her current research interests include the impact of information system on power and communication, overload, virtual teams, virtual worlds, time, sourcing, and interorganizational linkages. Her research is published in a number of journals including MIS Quarterly, Information Systems Research, Journal of MIS, Communications of the ACM, Academy of Management Journal, Academy of Management Review, Communications Research, and Organization Science.