Contents
The Case for Participating in Decisions about Information Systems
What If a Manager Doesn't Participate?
Skills Needed to Participate Effectively in Information Technology Decisions
Economics of Information Versus Economics of Things
Case Study I-1: Terry Cannon, MBA
Case Study I-2: Anyglobal Company Inc.
CHAPTER 1 The Information Systems Strategy Triangle
Brief Overview of Business Strategy Frameworks
Brief Overview of Organizational Strategies
Social Business Lens: Building a Social Business Strategy
Brief Overview of Information Systems Strategy
CHAPTER 2 Strategic Use of Information Resources
Evolution of Information Resources
Information Resources as Strategic Tools
How Can Information Resources Be Used Strategically?
Social Business Lens: Social Capital
Co-Creating IT and Business Strategy
CHAPTER 3 Organizational Strategy and Information Systems
Information Systems and Organizational Design
Social Business Lens: Social Networks
Information Systems and Management Control Systems
Information Systems and Culture
Case Study 3-1: The Merger of AirTran by Southwest Airlines: Will the Organizational Cultures Merge?
CHAPTER 4 Information Systems and the Design of Work
How Information Technology Supports Communication and Collaboration
How Information Technology Changes the Nature of Work
Social Business Lens: Activity Streams
How Information Technology Changes Where and When Work Is Done and Who Does It
Gaining Acceptance for IT-Induced Change
Case Study 4-1: Trash and Waste Pickup Services, Inc.
Case Study 4-2: Social Networking: How does IBM Do It?
CHAPTER 5 Information Systems for Managing Business Processes
Silo Perspective versus Business Process Perspective
Building Agile and Dynamic Business Processes
Workflow and Mapping Processes
Social Business Lens: Crowdsourcing Changes Innovation Processes
Case Study 5-1: Santa Cruz Bicycles
Case Study 5-2: Boeing 787 Dreamliner
CHAPTER 6 Architecture and Infrastructure
The Leap from Strategy to Architecture to Infrastructure
From Strategy to Architecture to Infrastructure: An Example
Virtualization and Cloud Computing
Other Managerial Considerations
Social Business Lens: Building Social-Mobile Applications
Case Study 6-1: Enterprise Architecture at American Express
Case Study 6-2: The Case of Extreme Scientists
Organizing to Respond to Business Demand: A Maturity Model
Understanding the IT Organization
What a Manager Can Expect from the IT Organization
Managing IT Activities Globally
What the IT Organization Does Not Do
Social Business Lens: Community Management
Case Study 7-2: Balanced Scorecards at BIOCO
CHAPTER 8 Governance of the Information Systems Organization
Social Business Lens: The Consumerization of Technology
Governance Frameworks for Control Decisions
Case Study 8-1: IT Governance at University of the Southeast
Case Study 8-2: The Big Fix at Toyota Motor Sales (TMS)
CHAPTER 9 Information Systems Sourcing
Sourcing Decision Cycle Framework
Outsourcing and Strategic Networks
Case Study 9-1: Crowdsourcing at AOL
Case Study 9-2: Altia Business Park
CHAPTER 10 Managing IT Projects
IT Project Development Methodologies and Approaches
Case Study 10-1: Implementing Enterprise Change Management at Southern Company
Case Study 10-2: Dealing with Traffic Jams in London
CHAPTER 11 Knowledge Management, Business Intelligence, and Analytics
Knowledge Management, Business Intelligence, and Business Analytics
Data, Information, and Knowledge
Knowledge Management Processes
Competing with Business Analytics
Components of Business Analytics
Social Business Lens: Social Graphs
Caveats for Managing Knowledge and Business Intelligence
Case Study 11-1: Stop & Shop's Scan It! App
Case Study 11-2: Business Intelligence at CKE Restaurants
CHAPTER 12 Using Information Ethically
Corporate Social Responsibility
PAPA: Privacy, Accuracy, Property, and Accessibility
Social Business Lens: Personal Data
Case Study 12-1: Ethical Decision Making