MicroStrategy is a complex product with many layers. There is a lot of space for errors and issues such as problems with performance, data, SQL generations, or even stable work of Intelligence Server.
Mastering BI is not only building reports and dashboards, and administering a BI platform, but it is also searching for solutions to any of the problems that any BI developer can meet. It is important to understand the various components of BI tools and know the different ways to troubleshoot. Sometimes, an issue can be outside BI tools. For example, in order to find the root cause of metrics, we should able to dive in to the data warehouse (DWH) and data integration.
MicroStrategy makes a tremendous effort to provide tools and logs for the fast identification of issues. In this chapter, we will discover different ways of troubleshooting MicroStrategy:
- MicroStrategy Community
- MicroStrategy Health Center
- MicroStrategy logs
- The MicroStrategy Diagnostics and Performance Logging tool
- Exploring problems with security and data discrepancy
MicroStrategy offers their customers a big community that you can visit through this URL: https://community.microstrategy.com/. MicroStrategy developers share their experience, provide best practices, and troubleshoot issues around the world:
This is the best place to start searching for solutions to your MicroStrategy problem. For sure, Google is our best friend, but it will forward us to this page in 90% of cases.