During the testing phase, you need to work closely with the end users and your sponsors, showing them the solution and how it works, closely monitoring the users, and assessing the solution as it's being used. This allows you to keep in contact with the users and give them the opportunity to continually provide real-time feedback. This, in turn, allows you to answer questions and adjust and make enhancements on the fly rather than waiting until the end of the project, only to be told it didn't work or they just simply didn't understand something.

This then leads us onto the last section, reviewing the pilot.