Wrap Up

This chapter covered the key responsibilities HR has in monitoring all the social media activities to keep the company out of legal trouble and reduce risk to the company’s reputation. HR is responsible for building the policies and maintaining them and ensuring that they serve a practical purpose. With the right controls and tools in place, you can monitor, track, and correct inappropriate activity. Once you have implemented your threat assessment processes and installed controls to defend your company over social media channels, HR has to determine if they have implemented key monitoring capabilities.

Improvement Checklist

Can you track employee activity?

Can you track customer and public sentiment?

Can you track compliance with regulatory requirements?

Can you track compliance with appropriate hiring practices?

Do you update your social media policy as the landscape changes?