CONCLUSIONS

There is a need for inspiring confidence in the people with whom we deal, whether they are clients or fellow workers. In order to inspire confidence, we need to demonstrate our professionalism at an organisational and personal level. At an organisational level, we need to demonstrate capability and at a personal level, we need to demonstrate competence.

In order to demonstrate competence, there is a need for competency assessment that can be applied in a flexible and scalable manner. We demonstrate competency according to established and recognised norms, usually in the form of single, or a set of, competency frameworks. When using multiple frameworks, it is desirable to mix and match between them in order to ensure that the resultant framework is a good fit for our original requirements.