Chapter 4

Discovering Your Purpose

In this chapter, we offer a series of exercises to help you uncover your organization’s purpose. You aren’t going to write a purpose statement just yet; rather, the exercises in this chapter will get you and your team to think creatively and broadly and to analyze and understand what’s really special about your company. With a little excavating, some structured questioning, and a little inspiration, you can discover (or rediscover) the authentic purpose at the heart of your organization.

As with all the exercises in this book (unless indicated otherwise), you should do these in conjunction with your leadership team. Each member of the team should answer the questions individually first; you should then come together to discuss and integrate your perspectives into a single set of responses. As the leader, you need to listen more than speak. If you state your opinion or position too soon, other members of the team might be tempted to fall in line with your thinking. Such groupthink diminishes the value of bringing in diverse perspectives from all the members of the team.

For the purpose-discovery exercises in this chapter, we recommend reaching beyond the leadership team to include a cross-section of twenty to thirty highly engaged people from across the organization. For some of the questions, you should include long-term customers and suppliers as well (these questions will be evident).

Figure 4-1 lays out the steps to discovering your purpose. You will explore the company’s past, including its origins, and will consider the hearts of the founders. You will contrast your company’s successes and failures in the search for patterns. And you will explore what makes the business unique and the difference it can make in the world. Another area you’ll examine is the intersection between your passions, your strengths, and the impact the organization can make in society to reveal its purpose. Discussions with your biggest fans, those who promote the company, will also uncover your company’s strengths. You have to understand what you do at a functional-benefit level, and of course, you need to listen to your heart.

Figure 4-1: Discovering your purpose

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If the founders are no longer part of the leadership team but are still alive, this is a great opportunity to invite them to share their story of why they created the business.

Let’s start this journey from the past forward and explore the origins of what you do.

Revisit Your Past

Explore the genesis of the organization. Talk to the founders, review the founding documents, look for news and recordings from the time the company was created, and find the motivation that was present at the inception.

Explore the following questions to revisit your past:

  • Why was the organization originally founded?

     

     

     

  • What were the guiding principles that this organization was founded on?

     

     

     

  • What spirit or intention must be preserved and captured in our purpose at all cost?

     

     

     

To see how one company went about revisiting its past to rediscover its purpose, let’s look at GE Aviation.

As GE Aviation worked to identify its purpose, the leaders started by revisiting the wisdom of arguably one of the most purpose-driven, visionary founders a company could have: Thomas Edison, who once said, “I never perfected an invention that I did not think about in terms of the service it might give to others.” GE Aviation leaders responded to this attitude: “We knew the purpose had to capture the spirit of innovation that drove Edison and has been core to GE since day one. We also needed to capture how that innovation was designed to serve the greater good.” The company contributes to lifting people up (literally and figuratively, as aviation has lifted emerging economies and contributed to a more connected world). And the engines GE Aviation builds are also responsible for bringing millions of people home safely, from commercial-flight passengers to fighter pilots making it across enemy lines. For GE Aviation, the magic of the purpose was in the intersection of the spirit of Edison and the company’s impact in the world both yesterday and today. GE Aviation’s purpose is captured in the company motto: To invent the future of flight, lift people up and bring them home safely.

Take a few minutes at this point to review your answers and reflect on the insights from the GE Aviation example. Make sure you have added enough details to your answers so that you and your team can understand your history.

Contrast Your Successes and Failures

Deconstruct your successes and failures—move beyond obvious variables to find both the tangible and intangible factors that are present when you are at your best and when your people are proudest of the organization. Notice where your energy and talent naturally tend to gravitate.

Answer the following questions to explore insights from your successes and failures:

  • When we are at our absolute best, what is going on?

     

     

     

  • When we love what we are doing, what is going on?

     

     

     

  • When we’re failing, just getting by, in a slump, or not that interested in our work, what is going on?

     

     

     

To explore the issue of successes and failures a little further, consider the example of GSD&M and one of its founders, Roy Spence.

GSD&M is one of the top advertising agencies in the United States. About twenty years ago, Roy Spence—one of the founders—asked, “What’s going on that some of the brands we help build are phenomenally successful and everyone loves working on them … and others, not so much?” This question led to the discovery that the people of GSD&M were at their very best when they were using their creativity to help purpose-driven brands win in the marketplace—brands like Southwest Airlines, John Deere, BMW, the US Air Force. These brands actually stood for something. The people of GSD&M didn’t want to just deliver visionary ideas that build sales or build brands. That’s table stakes for any agency. They wanted to deliver breakthrough ideas with impact. Hence, the agency’s purpose: To deliver visionary ideas that make a difference.

Don’t Think Different—Think Difference

Very often, companies spend an enormous amount of time and energy trying to differentiate themselves from the competition through their unique selling propositions. Rather than battling it out in the land of attributes, turn your attention away from being different just for the sake of being different, and focus on what difference you’re trying to make. What difference are you ultimately trying to make in the world? When you can clearly answer that question, it becomes a powerful filter to determine where you should or shouldn’t be spending your time, energy, and resources.

Ask yourself the following questions:

  • What is the ultimate impact we hope to make?

     

     

     

  • When we’re at our best, what difference do we make in the lives of the people we serve?

     

     

     

Here is another short story of how Southwest Airlines changed what a traditional industry had done for years and how this difference influenced the way we travel around the world.

After Southwest Airlines had spent over a decade educating the marketplace about how it was different from other airlines—low fares, frequent flights, friendly people—it decided to ask a new question. Herb Kelleher, the insatiably curious founder of Southwest Airlines, said, “By now, everyone knows how we’re different. What I want to know is … what difference do we make?” When GSD&M started asking that question for Southwest, the ad agency started hearing people talk about the freedom that they had been given because of those low fares, frequent flights, and friendly employees. GSD&M went back and told Kelleher, “Holy smokes! You’re not in the discount airline business. You’re in the freedom business!” And the purpose of Southwest Airlines was revealed: To give people the freedom to fly.

Take the opportunity to go back to your answers and make sure you have included all the possibilities and impacts your organization can make in the world.

Find the Intersection of Strengths, Passion, Impact, and Reward

Your purpose resides in the intersection of your strengths, your passions, the company’s impact, and the rewards your stakeholders receive from your company (figure 4-2). Knowing what intrinsically motivates your people, what you’re built to do better than anyone else, and where you can deploy that passion and talent to serve a need or solve a problem in the world is extremely powerful.

Ask yourself several questions:

Figure 4-2: Where purpose resides

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  • What is our organization’s greatest strength; what do we have the potential to be the best at in the world?

     

     

     

  • What are we most passionate about? What do we love the most about what we do?

     

     

     

  • Where can we have the most meaningful impact? Which big problems or needs in the world are we capable of and passionate about solving?

     

     

     

  • What would people reward you for? What products and services would your customers happily purchase from you?

     

     

     

The purpose of an organization should be rooted in a set of strong beliefs. Here is how Whole Foods Market describes the process and states its purpose.

Over thirty years ago, sixty leaders of Whole Foods Market came together and wrote a document called the “Declaration of Interdependence.” It contained the DNA of the company’s purpose (and, in many ways, reflected the core tenets of Conscious Capitalism). When you read this document, the passions, strengths, and desire for meaningful impact come through loud and clear and have since been echoed in the voices of team members throughout the organization. One of the core strengths enabling Whole Foods to become not only a world-class grocer but also a world-class advocate for change is its mastery of the multi-stakeholder mindset. This strength enables the company to develop ideas that actually work because everyone affected is included in the creation of the idea. Whole Foods team members are some of the most passionate people you will ever meet. They embody the hero archetype and act with great courage and determination to change things for the better. From preparing a better store display to eradicating poverty, these are people on a mission. As for meaningful impact, they believe in creating a system where everyone can flourish—team members, customers, vendors or suppliers, communities, and shareholders. Its purpose is bigger than food, and yet the food is what makes everything possible. So a purpose that leaves food behind wouldn’t be quite right. Whole Foods Market takes all these ingredients into account and brings them together in a powerful purpose statement that captures the strengths, passions, and ultimate impact of the company: With great courage, integrity and love, we embrace our responsibility to cocreate a world where each of us, our communities and our planet can flourish. All the while, celebrating the sheer love and joy of food.

Talk to Your Fans

Talk to your most evangelical employees, your most loyal die-hard customers, your vendor-partners who would do anything for you, and community leaders who love having your business in their community. Find out why they love your organization. What do they believe you stand for? What difference do they believe you make in their lives? These stakeholders know the real deal and are ultimately the heartbeat of the organization.

Ask your fans several questions:

  • What do you love most about this company or this brand?

     

     

     

  • What does this company or brand do for you that no one else does?

     

     

     

  • If this company or brand ceased to exist, what would be lost? What would you miss the most?

     

     

     

The story of BMW might inspire you to search for your fans’ honest and deep feedback about your business.

Anyone who has ever driven a BMW knows that there is nothing quite like it. It’s fast. It’s tight. It’s fun. It’s exhilarating. In the words of thousands of BMW owners over decades of driving experiences, it’s pure joy. And that’s precisely how people producing “the ultimate driving machine” think about their purpose. They have taken the idea of joy and made it the central idea that drives everything they do (pun intended). Certainly, the company wants people to experience the joy and thrill of driving a BMW. It also wants to do business in a way that makes people joyful—whether the company is creating a great work environment or pioneering sustainable ways of doing business—joy is what fans believe is at the heart of BMW.

Thus, we understand the purpose of BMW: to enable people to experience the joy of driving.

Look back at your answers, and make sure the ideas collected are what the fans believe you offer and not what your team would like to hear from them or what you think you are selling them. The truth in these answers could lead you to a much stronger position. Consider using independent researchers to collect this feedback.

Ladder Up

What’s the ultimate value of what you’re offering? At the most basic level, describe what you do. Moving up the ladder, identify the functional benefits of what you offer. Next, identify the emotional benefits of what you deliver. With these benefits mapped out, ask yourself, What’s the ultimate value of these benefits in the life of the customers we’re trying to serve?

Ask yourself these questions:

  • At the most basic level, what do we have to offer people?

     

     

     

  • Functional benefit: What does our offering enable people to do?

     

     

     

  • Emotional benefit: How does our offering make people feel?

     

     

     

  • Ultimate value: What is the ultimate value of these functional and emotional benefits in their lives?

     

     

     

To better explore these ideas, we bring you a case of a clothing company.

Most people know Life is Good as a socially conscious clothing and lifestyle brand. At the most basic level, it sells T-shirts, other clothing, and lifestyle-related merchandise with a message that life is good. The brand offers several benefits:

The functional benefit: Life is Good merchandise enables people to outfit themselves with a nice article of clothing, but much more importantly, it outfits them with a message that runs counter to the often-prevailing view that life is hard and messed up. It lets people advocate a different worldview.

The emotional benefit: Through its messaging, music festivals, community, contributions to nonprofit organizations, and its use of play to overcome trauma, the Life is Good brand is designed to stimulate good feelings—gratitude, hope, creativity, fun, compassion, openness, compassion, humor, and love.

The ultimate value: The company spreads optimism. Even if life isn’t perfect and even when life is hard, it’s still good.

Life is Good is not in the T-shirt business, as its chief executive optimist, Bert Jacobs, would tell you; it’s in the business of optimism. And that’s its purpose: to spread the power of optimism.

With the story of Life is Good in mind, go back to your answers, and add a second statement about each of the benefits and values you create. This is an important exercise, which will contribute to other sections in this journey.

Listen to Your Heart

In the end, purpose is a heart thing. What is your heart calling you to do? What problem, need, or other issue do you have a burning desire to address through your business? No market research study or SWOT (strengths, weaknesses, opportunities, and threats) analysis can dictate what your purpose should be. A purpose is only right and effective if it resonates with the leaders and employees of an organization in a deep and meaningful way.

To better listen to your heart, ask yourself these questions:

  • What is your heart calling you to do?

     

     

     

  • What is absolutely essential for the purpose to be truly meaningful?

     

     

     

The following story will bring to life a strong heart-driven purpose. It should inspire you and help you touch the deeper side of your heart.

A perfect example of tuning in to your heart to find your purpose comes from Interstate Batteries. As a battery company, it is in the business of providing dependable power. But for the leaders of Interstate Batteries, the most dependable source of power in the world is not of this world. Interstate Batteries is a faith-based company that strives to run its business in accordance with biblical principles. It practices servant leadership and lives by the Golden Rule. It honors its commitments and does all it can to serve those in need. When time came to articulate its purpose, there was almost no debate about what should be uppermost in the statement. The idea was a nonnegotiable, because it was so central to the company’s sense of who its people are: to glorify God and enrich lives as we deliver the most trustworthy source of power to the world.

In this chapter, you explored the different dimensions of your organization’s purpose. This is preparation for the next chapter, a warm-up to start the work ahead. Take a moment now, before we head into chapter 5, to reread all the questions and your answers. Complete the thoughts as you think necessary.

We will next work on articulating your purpose. You will use insights from the answers you gave in this chapter and then will dive into a deeper expression of purpose than what you have explored so far.

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