Chapter 7: Clustering Customer Profiles

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Wall, Michael E., Rechtsteiner Andreas, Rocha, Luis M., Singular value decomposition and principal component analysis, A Practical Approach to Microarray Data Analysis, pp. 91-109, 2003.

Cross Glendon, Thompson Wayne, Understanding your Customer: Segmentation Techniques for Gaining Customer Insight and Predicting Risk in the Telecom Industry, SAS Global Forum, 2008.

Bozdogan, Hamparsun, Akaike's Information Criterion and Recent Developments in Information Complexity, Journal of Mathematical Psychology, Vol. 44, Is. 1, pp. 62-91, March 2000.

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