About the authors

Tom Young and Dr Nick Milton are directors and founders of Knoco Ltd – a knowledge management consultancy comprising seasoned knowledge management practitioners, mentors and coaches. Knoco Ltd has been delivering successful and sustained knowledge management implementation to clients since 1999.

Tom is one of the leading practitioners of knowledge management. An engineer by training, Tom has worked in a number of industries and in many countries around the world. This unique breadth and depth of understanding of the business world, supplemented with MBA training, allows him to understand the challenges being faced by CEOs and the wider workforce. He then works with them to craft solutions that deliver sustainable business benefits. Tom was the driving force behind BP’s Knowledge Management Team, working with business units around the world to understand what knowledge management meant in their context and how to implement KM within their environment. His work with retail set the standard for what can be achieved in KM.

Tom is in constant demand as a KM consultant and has led many of Knoco’s largest projects. His role as Knoco chairman ensures that this experience of practical knowledge management is shared with the growing family of Knoco franchise companies. He is the author of Knowledge Management for Services, Operations and Manufacturing. He is also a past president of the Chamber of Commerce.

Before joining Knoco Ltd, Nick was a core member of the BP Knowledge Management Team, developing and implementing BP’s knowledge of ‘how to manage knowledge’, and coordinating the BP Knowledge Management Community of Practice. Prior to this role he worked for five years as Knowledge Manager for BP Norway, starting this role in 1992. In this role he created and operated a lessons learned system for the business unit, which coincided with one of its most successful exploration periods.

As a consultant for Knoco, Nick has facilitated knowledge management activities and strategies for major organisations around the world. He is the author of The Lessons Learned Handbook and Knowledge Management for Teams and Projects, and co-author of Performance Through Learning – Knowledge Management in Practice.