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by David Skyrme
Knowledge Networking: Creating the Collaborative Enterprise
Front Cover
Halftitle
Title Page
Copyright
Contents
Preface
PART A Setting the Context: An Interdependent World 1
1 The networked knowledge economy
Old certainties no longer exist
The changing corporate landscape
Small business is big business
The demise of jobs
Continual reconfiguration
A paradigm shift
Five megatrends
Information and knowledge based
New knowledge industries
Networking and interdependence
Nodes and links
Networking – hard and soft
Innovation networks
Globalization
Global knowledge
The Internet (r)evolution
Evolution of the Internet
Virtualization
Making a virtue of virtuality
Technology – a fundamental driving force
The revolution continues
Sustainable trends
Telecommunications
The bandwidth bonanza
Convergence and connectivity
From computation to cognition
New economy, new rules
The unintelligent organization
Outsourcing and downsizing
Millennium myopia
Fragmented knowledge
Dangerous denials
Dynamic environments, new responses
New strategies, new structures
The innovation imperative
Knowledge networking
Summary
Points to ponder
PART B Identifying Unbounded Opportunities
2 Knowledge: the strategic imperative
Fad or fundamental?
The momentum of knowledge
Established roots
Knowledge is different
What is knowledge?
Characteristics of knowledge
The knowledge agenda
Two thrusts
Knowing what you know
Faster and better innovation
Seven levers of strategy
Customer knowledge
Knowledge in products and services
Knowledge in people
Knowledge in processes
Organizational memory
Knowledge in relationships
Knowledge as an asset
Knowledge processes
Knowledge conversion
Knowledge cycles
The knowledge opportunity
The power of combination
The power of community
Proven benefits
The challenge ahead
Summary
Points to ponder
3 Technology: the knowledge enhancer
Knowledge tools
Knowledge repositories
Data warehouses
Document management
Online databases
Knowledge creation
Knowledge discovery
Data mining
Text mining
Visualization
Information gathering
Search engines
Intelligent agents
Customized information provision
Push vs pull
Knowledge development
Simulation and modelling
Guidance systems
Case-based reasoning
Collaborative technologies
Group decision support systems
Information persistence
Videoconferencing
Groupware
Intranets and the Internet
Five roles of collaborative technology
Integration and suites
The technology opportunity
Collaborative knowledge work
Information technology knowledge levers
The human challenge
Summary
Points to ponder
4 Virtualization: networking knowledge globally
Three dimensions of virtualization
Rethinking location
Time shift and reduction
Flexible structures and processes
Virtualization recipes
Virtual products and services
Knowledge enrichment
Telework
The virtual office
The virtual corporation
Virtual operations
Virtual teams
Virtual communities
The WELL and beyond
Community networks
Creating the virtual opportunity
Points to ponder
PART C Toolkits for Tomorrow
5 The knowledge networker’s toolkit
Characteristics of successful knowledge networkers
Know yourself
Your thinking style
Work smarter, not harder
Manage the information glut
Communicate effectively
Develop your network
Be techno-wise
Manage your workspace
Personal development
Your intellectual capital
Leveraging your intellectual capital
The millennium manager
The knowledge leader
Check list for action
6 The knowledge team’s toolkit
Knowledge teams
A group is not a team
High-performance teams
Creating the context
Teams are nodes in knowledge networks
Twenty-five principles for effective teams
Teams and teaming
Roles and relationships
Team commitment
From vision to reality
Team-building – where face to face matters
Team processes
Constructive conversations through structured dialogue
Trust – the linchpin
Team technologies
Computer conferencing – developing knowledge
Videoconferencing – enriching remote conversations
Managing team knowledge
Team knowledge development and innovation
Team memory
Sustaining high performance
Knowledge communities
Virtual moderation for knowledge development
Sustaining communities
Summary
Action check list
7 Toolkit for the knowledge-based enterprise
Leaders and laggards
Knowledge leadership
1 Leadership
A vision for value
Knowledge champions
Knowledge initiatives and teams
Do you need a Chief Knowledge Officer?
Leading from the top
Creating a knowledge enriching environment
2 Culture/structure
Knowledge webs – structures for knowledge innovation
Space – the last frontier?
Managing organizational knowledge
3 The process perspective – systematic and chaordic
4 Assessing your explicit knowledge – information resources management
The knowledge inventory
Innovation – the creativity conundrum
5 Tacit knowledge
Expertise profiling
Enriching the knowledge repository
Knowledge transfer mechanisms
6 Knowledge hubs and centres
Codifying – the power of taxonomy
7 Market leverage
The value of knowledge
8 Assessing your measures
The value proposition
Measuring intellectual capital
Human factors
9 Assessing your ‘soft’ infrastructure
Learning organization
Rewards and recognition
Technology, tools and techniques
10 Technology infrastructure
A viable knowledge information technology architecture
Collaborative knowledge development
From knowledge management to knowledge leadership
Summary
Agenda for action
8 The interprise toolkit
Collaboration knowledges
Know-why: the interprising advantage
Know-what: structures and forms
Know-who: selecting partners
Know-how: a framework for collaboration
Knowledge collaboration
Innovating with customers
Collaborative knowledge venturing
Exploiting virtual knowledge space
Organizing collaboration
Strategic fit
Competence matching
Cultural compatibility
Building the virtual organization
Business networks
Network analysis
Collaboration contracts
Implementing the infrastructure
Business infrastructure
Organizational infrastructure
Knowledge infrastructure
The technological infrastructure
Sustaining success
Summary
Agenda for action
PART D Pathways to Prosperity
9 The public policy agenda
Knowledge for posterity
New measures of success
Foundations for the future
Technological infrastructure
Awareness and education
Finance for innovation
Legal and regulatory frameworks
Knowledge society initiatives
G7
UK national initiatives
Online trading and working
Electronic commerce
Teleworking
Stimulating innovation
Updated industrial policies
European framework programmes
The EU innovation programme
Technopoles and incubators
Business networks
Actors and roles
The contribution of enterprise
Government roles
Community initiatives
Summary
10 Forward to the future
Forecasting the future
Flexibility
Futurizing
Scenario development
Knowledge futures
Knowledge markets
Knowledge ethics and governance
Knowledge scenarios
Knowledge networks for knowledge
Global knowledge innovation infrastructure
The future is what we make of it
Postscript
References
Index
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