Contents
PART A Setting the Context: An Interdependent World 1
1 The networked knowledge economy
Old certainties no longer exist
The changing corporate landscape
Small business is big business
Information and knowledge based
Networking and interdependence
Technology – a fundamental driving force
The unintelligent organization
Dynamic environments, new responses
New strategies, new structures
PART B Identifying Unbounded Opportunities
2 Knowledge: the strategic imperative
Knowledge in products and services
3 Technology: the knowledge enhancer
Customized information provision
Group decision support systems
Five roles of collaborative technology
Information technology knowledge levers
4 Virtualization: networking knowledge globally
Three dimensions of virtualization
Flexible structures and processes
Creating the virtual opportunity
5 The knowledge networker’s toolkit
Characteristics of successful knowledge networkers
Leveraging your intellectual capital
6 The knowledge team’s toolkit
Teams are nodes in knowledge networks
Twenty-five principles for effective teams
Team-building – where face to face matters
Constructive conversations through structured dialogue
Computer conferencing – developing knowledge
Videoconferencing – enriching remote conversations
Team knowledge development and innovation
Virtual moderation for knowledge development
7 Toolkit for the knowledge-based enterprise
Knowledge initiatives and teams
Do you need a Chief Knowledge Officer?
Creating a knowledge enriching environment
Knowledge webs – structures for knowledge innovation
Managing organizational knowledge
3 The process perspective – systematic and chaordic
4 Assessing your explicit knowledge – information resources management
Innovation – the creativity conundrum
Enriching the knowledge repository
Codifying – the power of taxonomy
Measuring intellectual capital
9 Assessing your ‘soft’ infrastructure
Technology, tools and techniques
A viable knowledge information technology architecture
Collaborative knowledge development
From knowledge management to knowledge leadership
Know-why: the interprising advantage
Know-what: structures and forms
Know-how: a framework for collaboration
Collaborative knowledge venturing
Exploiting virtual knowledge space
Building the virtual organization
Implementing the infrastructure
The technological infrastructure
Legal and regulatory frameworks
The contribution of enterprise
Knowledge ethics and governance
Knowledge networks for knowledge
Global knowledge innovation infrastructure