Index

3M, 35, 52, 65, 184, 213

ABB, 114, 185

Aburdene, Patricia, 12

Accounting, 59

Action learning, 54

ACTS, 247–8

Adair, Red, 29

ADSL, 27

Africa, 17

After Action Review (AAR), 284

Agile Web, 110, 232

Agility Forum, 228

Agriculture, 12

Agriculture, US Department of, 280

Alba, Project, 275, 279

Alerting Services, 82, 132

Algorithms, data mining, 78

Allee, Verna, 173

Alliances, strategic, 215, 224, 233–4

Internet, 228

knowledge in, 233–4

AltaVista, 80

AltaVista Discovery, 132

Amazon.com, 21, 105, 117

American Airlines, 4, 54

American Management Association, 30

American Management Systems (AMS), 76, 193

Amidon, Debra, xvi, 44, 47, 51, 178, 196,
218–19, 284

Amoco, 10

AMS (American Management Systems), 76,
193

Andrew, oil field, 113

Angehrn, Albert, 221–2

Anglian Water, 202

AOL (America Online), 87, 117, 197

Aqua Universitas, 202

ARPAnet, 17

Architecture:

building design, 184–5

for information technology, 203–4

for knowledge management, 180–1

Arthur D. Little, 35

Artificial intelligence, 71, 95

data mining, 78–9

expert systems, 45, 71

genetic algorithms, 78

intelligent agents, 82

natural language, 80

neural networks, 78

Artificial Neural Networks (ANNs), 78

Assessment, of knowledge management, 180,
208

Asset focus, 58–9

Asia, economic turbulence, 7

AT&T, 49, 89, 114

ATM, broadband networks, 248

Audioconferencing, 101, 159

Augment, 87

Australia, culture, 168

Authors, rights and responsibilities, 252

Automobile Association, 54

Austin, Texas, 246, 247, 251, 262

IC² Institute at, 262, 264

Technology Incubator (ATI), 261

Auto-by-Tel, 104

Autonomy, 82

Avon Network Centre, 263

Ayling, Bob, 184

BackWeb, 83

Bacon, Francis, 44

Balanced Business Scorecard (BBS), 198

Banff Management Centre, 284–5

Bangladesh, 17

links with Manchester, 265

Bandwidth, 26–7

Bangemann, Martin, 253

Bangemann Challenge, 265

Bangemann Report, 253

Bankline, NatWest, 85

Barclaysquare, 104

Barings, demise of , 3, 8

BBC, The Money Programme, 109

Beer, Stafford, 160

Belbin, Meredith, 154–5

Bell Corporation, 49

Bell South, 114

Benchmarking, 261

Berners-Lee, Tim, 18

Best practices:

databases, 56

in innovation, 261

sharing, 50, 65

BETTI, 261

Biemans, Wim, 16

Biometrics, 24

Biotechnology, 14, 279

Blue pages, at Novartis, 57, 191

Boeing, 25, 102

Boisot, Max, 48

Boolean search, 80

Booz Allen & Hamilton, 45

Boston, 247

Boundary spanning, 228

BP, 10, 114

leadership, 182–3

simulation of oil fields, 84

virtual teamworking, 91, 113

BP Amoco, 65, 182, 284

BPR (Business Process Reengineering), 5, 43, 285

Bradford University, 197

Brand, Adam, 184

Brands, 13

Brazil, 25

Brent Spar, 8

Bright, knowledge service, 104, 278

Bristol, community network, 250

Britannica, Encyclopaedia, 104

British Airways, 185, 186

British Gas, 74

Broadband networks, 247

Singapore ONE, 248

Broker, in creating virtual company, 223, 226

Brooking, Annie, 58

Browne, John, 182

BT Laboratories, 24, 79

Buckman Laboratories, 65

K’Netix^TM, knowledge network, 65, 193

virtual teaming at, 112

Building design, 185–6

Burk, Cornelius, 189

Business angels, 251

Business Briefing, Reuters, 82

Business infrastructure, in virtual corporations,
229–30

Business networks, 217, 226–7

broker role, 227

in Denmark, 227, 261–3

Business processes:

knowledge in, 55–6

modelling of, 83–4

in virtual corporation, 230

Business Process Reengineering (BPR), 5, 43, 285

Business transformation, 44

Buzan, Tony, 76

C²E (Centre for Commercialisation and Enterprise), 262

Cable:

fibre optic, 26

modems, 24

Cadence Design Systems, 94, 279

Café Vik, ICL, 56, 66, 93

Campbells’ Soups, Intelligent Quisine, 54

Campbell, Hare and Jenkins, 227

Canada, 254

Banff, 284–5

culture, 168

SchoolNet, 250

Capability triangle, 127

Career Mosaic, 115

Career planning, 142–5

Case-based reasoning (CBR), 84

CASTING, 84

Catalonia, 8

Caucus, web conferencing, 87, 282

CDMA, 26

CD-Now, 104

CD-ROM, 24

CEOs, role in knowledge management, 182–3

CERN, 18

Champions, knowledge management, 181

Champy, James, 285

Change management, 3

at Siemens, 185

in virtual corporation, 231

Chaordic, knowledge processes, 187

Characteristics:

of knowledge, 29, 46, 48

of knowledge networker, 126

of knowledge networking, 36

of team player, 151–2

Chase Manhattan, 94

Check lists:

communications principles, teams 158–9

competence matching, 224

computer conferencing, teams, 164

conferencing moderating, 171–2

contract elements, virtual corporation, 229

culture for knowledge sharing, 184

dialogue, 134

electronic communications, 134–5

information, adding value, 196

information management, personal, 132

intellectual capital measurement, 200

intellectual capital, personal, 142

intranet guidelines, 206

knowledge, adding value, 196

knowledge centre role, 193

knowledge enhancement, teams, 167

knowledge inventory, 189

knowledge management, getting started,
207–8

knowledge management, practices, 209

knowledge management, principles, 188

knowledge management, virtual
corporation, 233

knowledge repository enrichment, 192

knowledge sharing culture, 184

learning organization, practices, 202

moderating computer conferences, 171–2

office environment, 186

personal network development, 136

personal reputation building, 143

personal technology, 138

publishing, rights and responsibilities, 252

strategic fit template, 223

team communications principles, 158–9

team conferencing, 164

team development, 161

team knowledge enhancement, 167

team meetings, 157

trust, developing, 161

virtual corporation, competence matching,
224

virtual corporation, contract, 229

virtual corporation, knowledge
management, 233

virtual corporation, motivation for, 213

virtual corporation, risk management, 236

virtual corporation, strategic fit, 223

virtual corporation structures, 215

virtual corporation, sustaining, 235

Chevron, 56, 65

Chief executives, role in knowledge
management, 182–3

Chief Knowledge Officer (CKO), 182

China, 16

Chrysler, 10

Ciba-Geigy, 10

CIBIT, Kenniscentrum, 283

CIGNA, 45, 56 Cisco, 104

Cistercian monks, 11

Citation trees, 80

CKO (Chief Knowledge Officer), 182

Classification:

of knowledge, 46, 48

taxonomy, 194–5

Cleveland, Harlan, 48–9

ClientLink, Schlumberger, 190

Climb Ltd, 103–4

Coaching, 133–4

Coca-Cola, 16, 35

Cochrane Peter, 24

Cognition, 28–9

Cognitus, 83

Collaboration, 5

benefits, 213

contracts, 228–9

cross-sectoral, 267, 285

for design, 92

for innovation, 16, 220

via the Internet, 89

knowledge, 212–18

knowledge-based, 224–5

organizing, 222–6, 231–3

partners, 224

through networking, 16

in research and development, 63, 110, 220

spaces, on-line, 205

technologies, 85–91

Collaboratory (collaboration laboratory), 285

CommerceNet, 256, 266

Commercialization, of R&D, 259

Commitment:

in teams, 155–6

in virtual teams, 113

Communications:

asynchronous, 90

effectiveness, 87, 133–5

guidelines, 134–5

media, 133

personal, 133–5

team, 158–60

technologies, 162

using videoconferencing, 165–6

Community Intelligence Labs (Co-I-L), 205, 282

Communities:

on AOL, 87

electronic business communities, 115

learning, 115

local initiatives, 266

sustaining, 172–3

virtual, 114–16

Communities of Interest (CoI), 170

Communities of practice (CoP), 63–1, 170–1;
see also Knowledge communities

contrasted with groups, networks, 170

Community networks, 100, 115–16, 250

Järvenpää, 116

Lapland, 100

South Bristol Learning Network, 250, 264, 266

Companies:

size, 9

longevity of, 3, 34

mergers, demergers, 10

reconfiguration, 10

small businesses, 9

Compaq, 3, 16

Competence matching, virtual corporations,
220–21, 224–5

Competencies:

in alliances, 220–1

for knowledge workers, 126–7

Competitiveness, 244

EU white paper, 253

measures, 244–5

UK white paper, 256

Compression, digital, 26

CompuServe, 83, 236

Computer conferencing, 87–8, 89, 282

moderator role, 171

in scenario development, 274

success factors, 163–5

Computers:

convergence with telecommunications, 27–8

evolution of role, 28

selection, 137–9

technology trends, 23–5

see also information and communications
technologies, PCs

COMTECH, 17

Concept Agent, 79

Concept mapping, 76

Concept retrieval, 80

Conklin, Jeff, 160, 167

Connections, 204

in networks, 228

small world effect, 17

Connectivity:

ethnic links, 265

the Internet, 19

team linkages, 152

telecommunications, 27

Content:

creators rights and responsibilities, 252

in virtual communications space, 222

Contracts, for virtual corporation, 228–9

Convergence, computers and
telecommunications, 27–8

Conversations, 159–60, 204

Co-ordination, 204

Copyright, 252

Corporate hospitality, 58

Corporate restructuring, 10

Corporate universities, 54, 202

Covey, Stephen, 130

CoWorker, 91

Cranfield School of Management, 44

Creativity:

contrasted with innovation, 50–1, 190

environments for, 185

idea management, 190

software tools, 76–8

in teams, 6–39

techniques, 63, 76

Cresson, Edith, 260

Crete Resort Offices, 106

CTI (Computer Telephony Integration), 28

Culture, national, 168–9

Culture, organizational:

change programme at Siemens, 185

compatibility in virtual corporations, 217,
225–6

and knowledge sharing, 67, 183–5

in teams, 168–9

Customer capital, 58, 142

Customer histories, 56

Customer loyalty, 57

Customer knowledge, 52–3

by data mining, 75

deepening, 57, 105

Customer relationships, 34, 57

spectrum of, 218–19

Customer service, 12, 49, 65, 93

Customers, as source of innovation, 218–20

Customization:

of products and services, 12

of information, 82

Cyberskills training, 250

Daimler-Benz, 10; see also Mercedes-Benz

Databases, 74–6

knowledge bases, 191–2

query tools, 78

Data mining, 78–9, 84, 219

Dataware, 75, 91

Data warehouses, 74–5

Data-wisdom hierarchy, 47

Decision Explorer, 78

Decision Support Systems, 85–6

DECnet, xiii

DECT, 25

Deere, 213

de Geus, Arie, 46

Dell Computer Corporation, 21, 100, 103

Delta & Pine Land, 279

Deloitte Consulting, 197

Denmark:

business networks, 226–7, 261–3

IT in schools, 249

National Council for Competency, 248

Department of Employment, UK, 250

Department of Trade and Industry (DTI), UK,
256

Desktop Data, NewsEdge, 82

Dialog Corporation, 76

Dialogue:

structured, 159–60

tips for effective, 134

Digital cities programme, 264

Digital compression, 26–7

Digital Equipment Corporation, xiii, 3

as a networked organization, 15

office of the future, 185

and teleworking, 108

and virtual teams, 100

Discovering knowledge, 78–80

Discussion lists, email, 115

Distance learning, 112

Document management, 75–6

Documentum, 75

Docuverse (document universe), 38

Domino, Lotus Notes, 88

Dooley graphs, 228

Dow Chemical, 58, 59

Dow Jones Interactive, 82

Downsizing:

loss of jobs, 9

loss of knowledge, 30

Drexler, Allen, 157

Drexel/Sibbet Team Performance Model, 157

Drucker, Peter, 11, 44

DSL (Digital Subscriber Line), 26, 27

DTI (Department of Trade and Industry), 256

Duke University, 112

Du Pont, 35, 63, 220

Durham University Business School, 9–10

EASDAQ, 261

eBay, 104

Ecommerce, see Electronic commerce

Economy:

global, 16–17

industry structure, 8

intangible, 13

measures, 265

new rules, 29, 59

post-industrial, 11

EDS, 9

Education, 249

IT in Schools, 249

National Grid for Learning, UK, 256

Edvinsson, Leif, 173, 199

Effectiveness:

communications, 133–5

compared to efficiency, 129

individual, 129–31

team, 149–52

EFQM, 198

Eisenhower, Dwight, 271

El Niño, 4, 36–7

Electronic Commerce (Ecommerce), 103–5,
256–8

CommerceNet, 256

EU initiative, 257

ICDT model, 221–2

knowledge enrichment, 104–5

marketing globally, 101, 104

OECD initiative, 257

stimulating take-up, 256–7

US, principles for, 257

Electronic Mail (Email), 18, 101

discussion lists, 115

effectiveness, 134–5

in virtual corporations, 234

volumes, 131

Electronic markets, 21, 222, 277–8

Electronic payment mechanisms, 18, 277

Electronic publishing, 252

Electronic signatures, 257

Electronic village halls, 265

Email, see Electronic mail

Employment, 9–10

law, 258

Enablers, of knowledge management, 179

Encarta, encyclopaedia, 104

Encyclopaedia Britannica, 104

Engelbart, Doug, 38, 87

Engineering:

around the clock, 102

virtual, 100

England, north-east, 259

Enterprise, role in knowledge economy, 263–4

ENTOVATION International, xvi

network of global knowledge leaders, 283

Environmental scanning, 52

Ericsson, 260

Ernst & Young, 112

ETD (European Telework Development), 111,
169–70, 258

Ethics, of knowledge, 278–9

ETW (European Telework Week), 258

European Commission:

and information society, 253

and innovation, 260–1

and small businesses, 9

and telework, 258

European Telework Awards, 258

European Telework Development, see ETD

European Telework Online, 108

European Telework Week (ETW), 258

European Union, 8

ACTS Programme, 247–8

Bangemann report, 253

Electronic commerce initiative, 257

Fourth Framework programme, 254

Fifth Framework programme, 260

Framework programmes, 110, 259

information society initiative, 253

innovation culture diagnostic, 225–6

innovation programme, 260

jobs, 9

research programmes, 110, 259

Rolling Action Plan, 254

telecommunications deregulation, 25, 258

Euser, L., 16

Excalibur, retrieval software, 80

Excellence model, EFQM, 198

Expertise directories, 45; see also Yellow Pages

Expertise profiling, 181, 191

Expert systems, 45, 71

Explicit knowledge, 47

characteristics, 48–9

management, 187–8

Extranets, 19, 57

in virtual corporations, 234

Facilitator networks, at TI, 50

Facilitation:

for computer conferencing, 171–2

for communities of practice, 172–3

for team development, 157

Farbey, Barbara, xvi, 129, 130

Federal Express (FedEx), 16–7, 94

Fifth Framework Programme, EU, 260

Filtering, electronic mail, 83

Financial Markets, 9, 280

Finance, for start-ups, 249, 251, 261

Finland, 116 Firewalls, 19

First!, news service, 82

First Class, groupware, 87

Flexible offices, 108–10

Flexibility, in organizations, 271–2

Florence University, 115

Ford, 21

C3P project, 111

virtual teams, 159

Forecasting, 269–72

Fortune 50, 3

and employment, 9

most admired companies, 35

Forums, on CompuServe, 87

Foundations, of knowledge management,
179–80

Fourth Framework programme, EU, 254

Frameworks:

for electronic commerce, 257

for innovation, 246

legal and regulatory, 251–2

Frameworks: - continued

for knowledge development, 92

for knowledge management, 179–80

for knowledge technologies, 72–4

for public policy, 246

Framework programmes, EU, 110, 259

Freedom of Information Act, 251

Future:

forecasting, 269–71

of knowledge management, 274–6

technology trends, 23–6

Futures, markets, 280

Futurizing, 272–3

at Skandia, 272–3

G7 (Group of seven) countries, 254

information society initiative, 255

Garten, Jeffrey, 17

Garvin, David, 46

Gates, Bill, 25

GBN (Global Business Network), 115

GDSS (Group Decision Support Systems), 85–6

General Motors, 8, 65, 279–80

Generations, in futurizing, 273

Genetic algorithms, in data mining, 78

Genetic knowledge, 53, 279–80

Geocities, 115, 117

Germany, 254

GII (Global Information Infrastructure), 247

Gimpel, Jean, 11

GKII (Global Knowledge Innovation
Infrastructure), 283–4

Glaxo Wellcome, 65, 78

intranet, 92

as a learning organization, 46

GLEN, Rover Group, 92

Global Business Network (GBN), 115

Global Competitiveness Report, 244–5, 277

Global economy, 7, 16–17

Global Information Infrastructure (GII), 247

Global Knowledge Innovation Infrastructure
(GKII), 283–4

Global Knowledge Leadership Map, 283

Globalization, 16–17

of engineering, 87

of manufacturing, 16, 102

of resourcing, 99

marketing, 16

of services, 100

specialization of knowledge, 17

GOAL, project planning tool, 261

Goal setting in teams, 156

Godet, Michel, 272

Gore, Al, 247

Government:

on-line services, 256

policy roles, 264

role in knowledge economy, 255–6, 264–6

information society initiatives, 252–6, 284

see also Denmark, EU, Italy, UK, USA

Groups, contrasted with teams, 148–9, 170

Group Decision Support Systems (GDSS), 85–6

GroupSystems V, 85

Group-think, 30

Groupware, 56, 87–8

space-time grid, 85

GSM (Global Services Mobile), 26, 259

Guidance systems, 84

Guidelines, see Check lists Gutenburg, 11

Hall, Brian, 128

Hamel, Gary, 3

Hammer, Michael, 285

Hanson Industries, 10

Hawley Committee, The, 58

Hastings, Colin, 15

Hewlett-Packard, 65, 66

intranet, 89

HHCL and Partners, 109

Hickman, Craig, 3, 14

Hierarchy:

of data-information-knowledge-wisdom, 47

of virtualization, 21

High performance teams, 149–51

Hoechst Celanese, 94, 192

Hoffman La Roche, 66, 102

Hofstede, Geert, 168–9, 225

Holiday Inns, 31

Holland:

culture, 168

Kenniscentrum, CIBIT, 283

innovation networks in, 16

telework awards, 258

Hollow corporation, 110

Holonic enterprise, 14

Home office, considerations, 139–40

Honey, Peter, 140

Horton, F. Woody, 189

HOST, The Manchester, 115, 265

Hot-desking, 21, 108

Human capital, 58, 142

Human factors, 200–3

Human genome, 4–39

Human resources, 54, 201

Hyperbolic Tree^TM, 80–1

IAM (Intangible Assets Monitor), 199

IBIS, conversational model, 160

IBM, 8

and project Alba, 279

and hot-desking, 21

intelligent agent research, 280

SNA protocol, 20

stock options at, 203

IC see Intellectual capital

IC² Institute, University of Texas, 246, 262

IC Index^TM, 199

ICDT, model for Internet commerce, 221

ICI, 10

ICL, 250

Café Vik, 56, 66, 93

ICT, see information and communications
technologies

IDC, 197 Idea banks, 190 IdeaFisher^TM, 76

Idea management, 190

ideaMarket, 278

Identity, in teams, 156 Idons-for-Thinking^TM, 76

IMD, World Competitiveness Yearbook, 244–5,
277

Inclusive Valuation Methodology (IVM^TM), 199

Incubators, for start-up businesses, 261, 262

IN-Design, 116

India, software development in, 31

intellectual property rights, 281

Industrial policy, 259

Industrial revolution, 5

Industry:

classification, 8

new knowledge industries, 14

structure, 8–9

InfoMap, 189

Information, 47

as an asset, 58–9, 189

characteristics, 48

customization, 82

fatigue syndrome (IFS), 131

Freedom of Information Act, 251

in hierarchy, data-wisdom, 47

intermediaries, 76

overload, coping with, 131–2

persistence, 86

push vs pull, 82

sources of, for managers, 187

training, 249–50

adding value to, 196

Information and communications technologies
(ICT):

check list for individuals, 138

collaborative, 85–91

as driver of change, 3, 22–9

in the home, 138

human factors, 93

for individuals, 137–9

infrastructure for knowledge management,
203–7

and knowledge levers, 94

for knowledge management, 72

knowledge systems perspective, 73

portability, 24

product and service check list, 137

rate of improvement, 3, 22

selection of, 137–9

standards, 26

for teams, 162–6

trends, 23

in virtual corporations, 234–5

see also Information technology

Information audit, 189–90

Information Fatigue Syndrome (IFS), 121

Information management, see also Information
resources management

MIS role, 203

knowledge management root, 45

personal strategy for, 131–3

Information markets, 222, 277–8

Information resources management (IRM), 189

knowledge inventory, 189–90

policy for, 185

Willard model, 189

Information retrieval, 80–3

Information services, 76

personalized news services, 82

Information society, 7

initiatives, 252–6

G7, 254, 255

UK, 254–6

megatrend, 12–13

Information Society Initiative (ISI), UK, 256

Information technology (IT)

evolution of role, 28–9

functionality, 24

rate of improvement, 3, 22

trends, 23–4

Information utility, 14

Infrastructure:

for knowledge economy, 246

for regional innovation, 246

knowledge management, ICT, 203

knowledge management, ‘soft’, 200–3

for virtual collaboration, 229–35

Innovation, 49, 50–1

and competitiveness, 244–5

as conversion process, 51, 60–1, 190

culture diagnostic, 225–6

with customers, 218–20

EU programme, 260–1

finance for, 249, 251, 261

idea management, 190

incubators, 261, 262

infrastructure, 246

knowledge cycle, 60–1

knowledge management focus, 49, 50–1

knowledge management root, 45

as knowledge processes, 51

measures of, 245

paradox, 260

processes , 16, 51, 61, 190

programme, EU, 260–1

public policy, 259–63

stimulating, 260–1

strategic thrust, 49, 50–1

success characteristics, 179

success factors, 34–5

technopoles, 261

in teams, 167

Innovation networks, 16, 35, 247

Innovation quotient, 51

Intangibles, 13, 245

Intangible Assets Monitor (IAM), 199

Integrated circuit chips, 22–4

Manufacturing, sharing best practices, 50

trading of designs, 279

Intel, 22, 35

Intellectual assets, 45, 58

Intellectual capital, 45

classification, 58

as focus of knowledge strategy, 58–9

management, 6

measurement, 198–200

personal, 142–4

Intellectual Capital Services, 199

Intellectual property, 58

legislation, 252

protection of, 188, 251

trading of, 279

Intelligence:

market, 52

of organizations, 30

in products, 12

in telecommunications networks, 26

IntelligenceWare, 78

Intelligent agents, 82, 131, 280

Intelligent Quisine (Campbells’ Soups), 54

International agencies, 266

International Business Language^SM, taxonomy,
194

International Telecommunications Union
(ITU), 266

Internet, xiii, 17–20

alliance analysis, 228

appliances, 18

benefits, 17, 18, 88

broadband applications, 9–11

browsers, 18

commerce, 102–1, 222

evolution, 18

forecasts, 270–1

information services, 222

as a global infrastructure, 247

legislation, 251–2

as knowledge connector, 29, 36

and knowledge management, 88

and local communities, 100

management, 20

marketing via, 17, 103–5, 222

and MIS managers, 32

next generation initiative (NGII), 247

origins, 17

satellite networks, 25

search engines, 80

statistics, 19

taxation, 251

telephony, 28

training, 250

Intranets, 19, 88–90

AT&T, 89

benefits, 213

Glaxo Wellcome, 92

Hewlett-Packard, 89

and organizational memory, 56

return on investment in, 97

in a virtual corporation, 234

Intrapreneuers, 181

Intraprise (inter-enterprise), 212

benefits, 213

competencies, 224–5

culture, 225–6

infrastructures, 229–35

risk minimization, 236–7

strategic fit, 223–4

structures, 214–15

success factors, 235

Invention Machine, 78

Inxight, 80–1

iqport, 272

Iridium, satellite network, 25

ISDN (Integrated Digital Services network), 27

ISI (Information Society Initiative), 9–29

IT for All, UK, 250

IT for schools:

Denmark, 249

UK, 255

IT2000, Singapore, 284

Italy, 254, 258

ITU (International Telecommunications
Union), 266

IXL, 78

IVM^TM (Inclusive Valuation Methodology), 199

Japan, 250, 254, 260

Järvennpää, 116

Jarvenpaa, Sirkka, 160, 161

Jobs:

demise of, 9

changing characteristics, 126

finding jobs online, 115

John Brown Engineering, 75–6

Journey, The, at Anglian Water, 202

Junkins, Jerry, 50

Junnarkar, Bipin, 173, 182

Kao, 66

Katzenbach, Jon, 148

KEFair, 173–4

KEN (Knowledge Ecology Network), 174, 266,
282

Kenniscentrum CIBIT, 283

Kimball, Lisa, 172

Kinsman, Francis, 106

Kiosks, 256

Kleinwort Benson, 34

KMA, Monsanto, 181

KMC (Knowledge Management Consortium),
283

K’Munity^TM, Shell, 64

K’Netix^TM, Buckman Laboratories, 65, 93

Know-how, 46, 217–18

Know-what, 46, 214–15

Know-when, 46

Know-where, 46

Know-who, 46, 216–17

Know-why, 46, 212–14

Knowledge:

adding value to, 196

aggregation of, 4, 36–7

arithmetic, 63

categories of, 46–8

characteristics of, 29, 46, 48

in collaboration, 233–4

combinations, 62–3

customer, 52–3

diffusion, 11, 29, 48, 51, 195–6

enrichment, in ecommerce, 104–5

enrichment, in knowledge repositories, 191–2

explicit, 47, 48–9, 187–8

flows, 15, 36, 95, 190, 228, 233

fragmented, 4, 32, 36

geography of, 22

global specialization, 17

hierarchy, 47

hubs, 193–4

leakiness, 49

loss, 50

maps, 79

nomads, 109

as organizational memory, 56–7, 167–8

ownership, 279

packaging, 196

in people, 54–5

personal, 48

in processes, 55–6

in products and services, 53, 54

proprietary, 48

and prosperity, 243–4

public, 48

recipes, 63

in relationships, 57–8

roles, 201

shared, 48

sharing cycle, 61–2

strategies, 48

tacit, 47–9, 187, 191–2

in teams, 54, 166–8

techniques, 72

tools, 72

transfer mechanisms, 192

types of, 46–8

value, 29, 49, 147

value chain, 73–4

in virtual corporation, 233–4

wrappers, 196

see also Knowledge processes; Knowledge
management

Knowledge agenda, 276–7

Knowledge analyst, 55, 201

Knowledge assets, 58–9

Knowledge bases, see Knowledge repositories

Knowledge-based systems, 45

Knowledge broker, 201

Knowledge creator, 201

Knowledge centres, 193–5

Knowledge champion, 181

Knowledge communities, 55, 63–5, 170–4, 284

Knowledge cycles, 60–2

Knowledge ecology, 64–5

contrasted with knowledge management, 64

Fair (KEFair), 173–4

Network (KEN), 174, 266, 282

university, 174

Knowledge economy, 7, 12

rules of , 29

future developments, 274–82

future scenarios, 281–2

infrastructure, 246

kibbutzim, 282

measures, 265

model, 246

trends in, 12–14

UK white paper, 256

Knowledge editor, 201

Knowledge era, 7

Knowledge ethics, 278–9

Knowledge for Development, report, 244

Knowledge industries, 8, 13–14

Knowledge inventory, 189–90

Knowledge management:

agenda, 49

assessment, 180, 208

asset focus, 58–9

architecture, 180–1

barriers, 66–7

benefits, 65

challenges, 66–7

champions, 181

conferences, 44

culture, 67, 183–5

definition, 59

for development, 244

examples of, 65–6

explicit knowledge, 187–8

evolution of, 44

fad vs fundamental, 5, 44

framework, 179–80

information and communications
technologies, 94, 203–7

initiatives, 48, 65–6, 181–2

infrastructure, enterprise, 200–3

infrastructure, intraprise, 233–4

and IRM, 189

justification, 197–8

leaders vs laggards, 178

leadership, 145, 180–3, 207–8

momentum of, 44

opportunities, 62–3

as an oxymoron, 208

practices, 209

principles, 188

processes, 59–62, 179, 180, see also
Knowledge processes

roots of, 44–6

roles, 201

reward systems, 202–3

self-knowledge, 127–9

share fairs, 50, 192

starting, 208

story-telling, 276

strategies, seven levers of, 52

success factors, 178, 208

suites, 91

tacit knowledge, 187, 191–2

teams, 181–2

Knowledge management: - continued

in teams, 166–8

technology infrastructure, 203–7

thrusts, 49

trends, 274–6

value chain, 73–4

value proposition, 198

valuing, 200

work space design, 184–5

Knowledge Management Consortium (KMC), 283

Knowledge markets, 222, 277–8

governance, 280

Knowledge networking, xiii, 35–7

characteristics, 36

in communities, 63–4, 170–4

defined, 35–6

for interprise development, 220

and location, 109–10

personal networks, 135–7

in teams, 166–8

Knowledge networkers, characteristics, 126

Knowledge networks:

at Buckman Laboratories, 65, 193

biological analogy, 36

and communities, 63–4, 170

future shaping through, 282–3

in innovation, 16, 35, 247

the Internet as an example, 20

personal, 135–7

at Schlumberger, 207

teams as nodes in, 152–3

at Teltech resources, 55

Knowledge Online, 45

Knowledge processes, 59–62

absorption, 51

auditing, 189–90

chaordic, 187 classifying, 194

codifying, 48, 51, 53, 194

conversion, 51, 59–60

creating, 76

development, 83, 92

discovery, 78–80

elicitation, 71

encapsulation, 51

filtering, 83

gathering, 132

innovation cycle, 60–1

inventory, 189–90

protection, 188

refining, 51, 188

searching, 80

sharing, 48, 49, 57, 64, 192

sharing cycle, 61–2

systematic vs chaordic, 187

Knowledge repository, 56

electronic forms, 74–6

enriching, 191–2

examples of, 56

as focus of knowledge cycle, 61

as part of organizational memory, 56

Knowledgeshop, 278

Knowledge teams, 148–51

principles, 153–68

types of, 149

Knowledge ShareFair, 50

Knowledge society, 11

Knowledge steward, 201

Knowledge Update^TM, 82

KnowledgeView^SM, 92

Knowledge worker, 44

characteristics, 126

motivation, 54, 144

reward and recognition, 203

KONET, 250

Korea, 17

Kozmetsky, George, 246–7, 262

Krebs, Valdis, 228

Kumar, Kuldeep, 31

Language Translation, 24

Lapland, community networks, 100

Lattice organization, 14

Leadership, 145

in knowledge-based enterprises, 180–3

knowledge leaders vs laggards, 178

Learning:

cycle, 140

and knowledge management, 54

logs, 141

methods, 202

personal, 140–2

styles, 140

in teams, 167

Learning organization:

discussion list, 115

and knowledge management, 46, 54

practices, 202

LearnShare, 213

Legal frameworks, 251–2

Legislation:

for ecommerce, 257

for the Internet, 251–2

Leidner, Dorothy, 161

Leonard, Allenna, 160

Levers, of knowledge strategy, 179

Lewin, Kurt, 3

Librarians, 62, 83

as intermediaries, 76

Libraries, 193

Linkages, 26, 152

Link2Learn, 250

Links, in networks, 14

Lipnack, Jessica, 14, 36

Lists, email discussion, 115

Livelinks, Open Text, 91

Lloyd, Tom, 44

Local communities, 266

Local government, 264–5

Location, of work, 99–101

Location independent working, 106

London, 259

London Business School, 130

Long Term Capital Management (LTCM), 280

Lorange, Peter, 225

Lotus Notes, 56, 83, 87

add-ons, 91

Lotus SmartSuite, 91

Lotus TeamRoom, 164

Loud-n-Bow, 21, 108

LTCM (Long Term Capital Management), 280

Luthans, Fred, 144

Lutheran reformation, 11

M&G, 197

McCaw, Craig, 25

Malaysia, 16

Malone, Michael, 199

Management, contrast with leadership, 144

new styles, 144

Management in the 1990s, 22

Managers:

sources of information, 187

successful vs effective, 144

Manasco, Britton, 182

Manchester:

digital city, 265

HOST, 115, 265

Marketing:

database querying, 78

of knowledge management, 195–7

messages, 197

relationship knowledge, 57

yourself as an individual, 143

Market intelligence, 52

Marks & Spencer, 16

Marriott Hotels, 12

Marshall Industries, 105

Massachusetts Innovation Index, 245

Massachusetts Technology Forum, 245

Masuda, Yoneji, 13–14, 44

MBA, on-line, 112

MBTI (Myers-Briggs Type Indicator), 128

MCC, Austin, 262

McGirk, Tom, 279

McMaster University, 284

Measures:

of intellectual capital, 198–19, 277

of success, 244–5

Media, growth of knowledge publications, 44

Medinet, 94

Meetings:

decision support systems for, 85–6

virtual, 100, 163

Megatrends, 11–12

Memory:

computer, 23

holographic, 24

organizational, 56–7

team, 167–8

Menlo Park, 185

Merck, 35

Mercedes-Benz, 32

Mergers, 10

Message handling, 138

Metcalfe, Bob, 28

Metcalfe’s Law, 28

Microchips, 22–3

Micropayments, 277

Microsoft, 8, 35, 94

Internet alliances, 228

Microsoft Encarta, 104

Microsoft Office, 91

Millennium:

computer bug, 31–2

management styles, 144

MindManager^TM, The, 76

Mind maps, 76–76

Mind maps, 7

Mission, for teams, 156

MIS:

and the Internet, 32

role in knowledge management, 203

MIT, Management in the 1990s study, 22

Mobile phones, 25

European leadership, 259

standards, 26

Modelling, 83–4

Modems, cable, 27

Moderator, in computer conferencing, 171–2

Momentum, of knowledge management, 44

Monsanto, 173, 185, 279

KMA (Knowledge Management
Architecture), 181

knowledge management teams at, 182

Moore, Gordon, 22

Moore’s Law, 22, 28

Morita, Akio, 219

Mosaic, Internet browser, 18

Motorola, 25, 213

Motivation, of knowledge workers, 54, 144

M’Pherson, Philip, 199

Multimedia, 24

Mumford, Alan, 140

Muscat, 80

Myers-Briggs Type Indicator (MBTI), 128

NAICS, 8

Naisbitt, John, 11

Nakai, Sonny, 116

NASDAQ, 251, 261

National Council for Competency, Denmark, 249

National Federation of Abstractors and
Information Services, 252

National Information Infrastructure (NII), 247

National government, role in knowledge

economy, 255–6, 265

NatWest, 85

Natural language, retrieval, 80

Navigator, Skandia, 180–1, 198

NCR, 112

NEC, 66

Netherlands:

culture, 168

innovation networks, 16

Kenniscentrum CIBIT, 283

telework awards, 258

Netiquette (network etiquette), 135

NETMAP, 79

Netscape, 228

Network broker, 227

Networked knowledge economy, 7

rules of, 22

Networked organization, 14

Networking, 14–16:

human, 15, 135–7, 144

computer, 15

peer-to-peer, 17

see also Knowledge networking

Networks:

analysis, 228

business networks, 217, 226–7, 261–3

historical context, 3

dynamics of, 4

innovation, 16, 35, 247

links, 14–15

nodes, 14–15, 152

personal, 135–7

utility of, 28

Neural networks, 78

Neuro Linguistic Programming (NLP), 128

New Age Paradigms, 79

New product development, 53, see also Innovation, R&D

NewsEdge, 82

News, customized feeds, 82

NFAIS, 252

NGII (Next Generation Internet Initiative), 247

NII (National Information Infrastructure), 247

Nilles, Jack, 106

NLP (Neuro Linguistic Programming), 128

Nodes:

in networks, 14

teams as, 153–4

Nokia, 260

9000 Communicator, 28

Nomadic working, 106

Nonaka, Ikujiro, 44, 47, 59–60

Novartis, 57, 191

Nova Scotia, knowledge quotient, 265

OECD, 226, 7

and ecommerce, 257

and jobs, 11

and small businesses, 9

Offices:

design for knowledge sharing, 108, 184–6

utilization, 108

virtual, 108–10

Oil drill, smart, 53

Oil industry scenarios, 271

Oil field, Andrew, 113

Oil field modelling, 84

Oil reservoir simulation, 80

OLAP, 78

Olsen, Ken, 15

OMNI, 21

Onge tribe, herbal knowledge, 279

On-line:

advisory services, 104

databases, 76

information services, 76

marketing, 103–5

OPEC (Organization of Petroleum Exporting Countries), 271

Open Text Corporation, 91

Open University, The, 273

O’Reilly Software, 87

Organizations:

flexibility, 271–2

responses to environment, 33–5

structural capital, 58

Organizational compatibility

in virtual corporations, 223–6

Organizational culture:

as barrier to knowledge sharing, 66

compatibility in alliances, 225–6

diagnostic tool, 225–6

for knowledge enterprises, 183–5

Organizational infrastructure, for virtual corporation, 231–3

Organizational learning, see Learning organization

Organizational memory, 56–7

in teams, 167–8

Organizational structure, 14, 185

as dimension of virtualization, 102–3

of interprises, 214–15

in virtual corporations, 8–5

OSI (Open Standards Interface), 20

Ottawa, OECD meeting, 257

Outsourcing, 110

affect on knowledge, 30–1

Owens-Illinois, 213

Partner:

selection in intraprises, 216–17

contribution to intraprise, 224

Patents, 13, 260, 279–80

citation tress, 80

inventive principles, 78

portfolio management at Dow, 58

Payment, online, 18, 277

pbViews, 94

PCs , 23

in the home, 138

for knowledge workers, 137–9

packaging, 24

technology trends, 23

PDAs (Personal Digital Assistants), 18, 28

Pearse, Keith, 113

Pearl Insurance, 109

Peer-to-peer networking, 17

People, as a focus of knowledge management, 54–5

Performance, of teams, 149–51

Personal communications, 133–5

Personal communicators, 18, 28

Personal computers, see PCs

Personal development, 125, 140–2

Personal effectiveness, 129–31

Personal knowledge, 48

intellectual capital, 142–4

Personal learning, 140–2

Personal networking, 135–7

Personal profiling, 127–9

Personal reputation building, 143

Personal values, 127–8

Personal workspace, 139–40

Personality profiling, 128

Peters, Tom, 3

Pfizer, 35, 281

PG&E, 115

Philips, 16, 128

Philosophers, and knowledge, 44

Phrontis, 230

Pink, Daniel, 9

Pisa University, 115

Pitney Bowes, 131

Plato, 44

Platt, Lew, 89, 192

Pointcast, 83

Policy, see Public policy

Polyani, Michael, 47–8

Pór, George, 64, 65, 205, 282

Portable computing, 24

Positioning, of knowledge technologies, 72

Post-industrial economy, 7, 11

Practices, knowledge management, 209

Prahaled, C. K., 3

Price Waterhouse, 66

International Business Language^TM, 194

KnowledgeView^SM, 92

Principles, for knowledge teams, 153–68

Problem bank, 190

Problem solving, 55, 65, 84, 92

Problem taxonomy, 194

Processes, knowledge in, 55–6; see also Business processes, Knowledge processes

Processes, for teams, 158–61

Procter & Gamble, 108

Product selection, on-line, 105

Project histories, 206

Project rooms, 86, 192

Proprietary knowledge, 48

Prosperity, role of knowledge, 243

competitiveness, 267

Psychometric tests, 128

Public policy:

financing for knowledge businesses, 251

framework, 246

industrial, 259

information society initiatives, 252–6

innovation, 246–7, 259–63

international agencies, 266

knowledge economy initiatives, 252–6

local government, 264–5

national government, 255–6, 265

roles, 264–6

Publishers, rights and responsibilities, 252

Push technology, 82

vs pull, 82–3, 132

Quality circles, 65

Quality of life, 244

Quaternary industries, 13

QuestMap, 168

RAFI (Rural Advancement Foundation International), 280

Relationships:

knowledge in, 55, 57–8

with stakeholders, 34

in teams, 154–5

R&D:

collaborative R&D, 63, 110, 220

exploitation, 259, 260

innovation paradox, 260

knowledge management and, 63

knowledge networking in, 35

national investment in, 260

virtualization of, 111

Reciprocity, in networks, 136

Recognition, 50

Recruitment, virtual, 112

Regulation:

of intellectual property, 252

of the Internet, 251–2

of knowledge markets, 280

Relationships:

with customers, 218–19

knowledge in, 57–8

in personal networks, 136–7

Relationship marketing, 57

Rensselaer Polytechnic, 35

Reputation building, 143

Research, see R&D Resort offices, 106

Retrieval, information, 80

RetrievalWare, 80

Return on investment, intranets, 197

Reuters:

Business Briefing, 82

surveys, 121, 184

Revenue sharing, virtual corporations, 230

Reward systems, 202–3

in virtual corporations, 230

Rey, Michael, 173

Rhodes, Jerry, 128

Ricoh, 185

Rinaldi, Arlene, 135

Risk, in virtual corporations, 236–7

RoI, intranets, 197

Roles:

new knowledge, 201

of public policy, 255–6, 264–6

in teams, 154–5

ROMPing (Radical Office Mobility Programme), 109

Roots, of knowledge management, 44–6

Roos, Johan, 225

Rover Group, 92

RSA, Tomorrow’s Company Inquiry, 34

S.A. Armstrong, 94

Saatchi and Saatchi, 58

SABRE, 4, 54

Samsung, 15, 185

Saqqara, 105

Satellites, 25

Savage, Charles, xvi, 35, 46

SBLN (South Bristol Learning Network), 250, 264, 266

Schlumberger, 65, 206–7

ClientLink, 190

SINet, 207

Schoolnet, 250

SchoolNet, 250

Scenario planning, 271, 273–4

Scenarios, for knowledge economy, 281–2

SciNet, 213–14

Scotland, 8

Scottish Enterprise, 279

Search engines, 80

SEC (Securities and Exchange Commission), 281

Segil, Larraine, 217

Self-employment, 9–10

SemioMap, 79

Sequent Computer Systems, 75

Service industries, 8

Set-top boxes, 18

Shareholder value, 34

Shaw, Thomas, 160

Shell, 34, 114

and Brent Spar, 8

as a learning organization, 46, 55

knowledge communities at, 64

K’Munity^TM, 64

longevity, 34

Sibbet, David, 157

Siemens, 34, 185, 194, 260

culture change at, 185

Siena University, 115

Silicon Valley, 11, 203, 247, 251, 256, 261

Silva, Michael, 3, 14

Simulation, 80, 83–4

Singapore, wired island, 284

Singapore ONE, 284

Skandia, 45, 66, 173, 196

Futures Centre, Vaxholm, 272–3

futurizing at, 272–3

intellectual capital reports, 196

Navigator, 180–1, 198

Skills, for knowledge networkers, 126–7

Small businesses, 9

Small world effect, in networks, 36

Smartpatents, 80

Smart products, 12, 53–4

SmartSkills, 129, 133

SMEs (Small and Medium sized Enterprises), 253

Global Marketplace for, G7 initiative, 255

innovation, 266

teleworking, 258

Smith, Doug, 148

SNA, IBM network protocol, 20

Socrates, 44

Sony Walkman, 219

South Africa, 17

South Bristol Learning Network, 250, 264, 266

Soviet Union, 7

Space:

office, design for knowledge sharing, 185–6

as a dimension of virtualization, 99–101

Space-time grid, 85

Spiders’ web, organizational form, 14

SPSS, 79

Stakeholder relationships, 34, 57

Stamps, Jeffrey, 14, 36

Standards, technology, 26

Stanford Research Institute, 87

Statistical information, 80

Steelcase, 52, 220

Stewart, Tom, 44, 59

Stock markets, 4, 280

Stockholm, 265

Strategic alliances, 215, 224, 233–4

Strategic fit, 222–4

in virtual corporations, 217

template, 222

Strategy, 34

collaboration, 42

knowledge levers, 52

shapers of, 42

Structural capital, 58, 142

Structured dialogue, 159–60

Structures, see Organizational structures

Success factors:

computer conferencing, 163–5

innovation, 34–5

personal effectiveness, 129–31

knowledge management programmes, 178, 208

virtual corporations, 235

virtual knowledge teams, 169

Success, measures of, 244–5

Sun Alliance, 78

Sun Microsystems, 66, 185

Sunshine operations, 102

Supply chain, 4, 5

Sveiby, Karl Erik, 44, 58, 173, 199

Sweden, 244

Swiss Bank Corporation, 84

Switzerland, 259

Systems dynamics, 83

Tacit knowledge, 47–8

knowledge repository and, 191–2

management, 187, 191–2

in processes, 55

Taiwan, 16

Takeuchi, Hirotaka, 47, 59–60

Tampoe, Martin, 144

Task planning, in teams, 156

Taxation, on the Internet, 251

Taxonomy, 194

TDMA, 26

Team, teams:

building, 157–8

commitment in, 155–6

communications, 158–60

composition, 153–5

computer conferencing, 163–5

contrasted with communities, 170

contrasted with groups, 148–9, 170

culture, 168–9

development, 157, 168–9

effectiveness of, 149–52

global, 168–9

goal setting, 156

high performance teams, 149–51

identity, 156

importance of, 148–9

information and communications
technologies, 162–6

innovation, 39

knowledge, 54, 166–8

knowledge management in, 166–8

knowledge management teams, 181–2

learning in, 167

memory, 167–8

mission of, 156

as nodes in knowledge networks, 152–3

norms, 156

performance model, 157

performance, sustaining, 168–9

players, characteristics, 151–2

principles, 153–68

processes, 158–61

roles and relationships, 6–17, 154–5

self-managed, xiii, 149

task planning, 156

technologies for, 162–6

trust in, 160–1

types of, 149

values, 156

vision, 156

virtual, 112–13, 159, 169–70

Team Performance Model, Drexel/Sibbet, 157

Teams Role Model, Belbin, 154–5

TeamRoom, Lotus, 164

Team Syntegrity, 160

Technology, see Information and
communications technologies

Technology transfer, 261–2

Technopoles, 261–2

TELDET, 107–8

Telecommunications, 25–7

bandwidth, 26–7

broadband networks, 248

convergence with computers, 27–8

deregulation, 25, 258

digitalization of , 26

fibre optic cables, 26

Internet telephony, 28

local loop, 26, 27

price reductions, 25

satellite systems, 25

standards, 26

subscribers, 25

trends, 25–6

Telecentres, 106

Telecottages, 21, 106

Telecommuting, 106

Teledesic, 25

Telephones, 137

mobile, 25

DECT, 25

Telepresence, 100

Television:

digital, 28

for Web access, 18

Teleworkers, 101, 107

Teleworking, 21, 106–10

benefits, 106–7

European Telework Week (ETW), 258

initiatives, 258

productivity, 107

public policy, 258

types of, 106

Teleworx, magazine, 102

Teltech Resources, 55, 195

Template, for strategic fit, 223

Terminator technology, 279

Tetrapak Converting Technologies, 64

Texas:

Austin, 246, 247, 251, 262

IC² Institute at University of, 246, 262

Internet tax, 251

Texas Instruments, 50

TI-BEST Programme, 50

Text mining, 79

Text retrieval, 80–3

using intelligent agents, 82

Text summarizing, 79

Thame, Sue, 128

Thesaurus, 194

Thinking Intentions Profile (TIP), 128–9

Thinking styles, 128–9

Thomas Miller & Co, 45, 57, 66, 88

TI-BEST, 50

Times 1000, 3

Time:

as dimension of communications, 90, 133

as dimension of virtualization, 101–2

displacement, 101–2

management, 130–1

speed, 221–2

Timeline:

of knowledge management, 44

personal planning tool, 127

Tips, see Check lists

Toffler, Alvin, 38

Tollet, Lars, 116

Tomorrow’s Company Inquiry, 34

Torp, Niels, 186

Toshiba, 57

Total Quality Management (TQM), 5, 43, 285

at Texas Instruments, 50

Toyota, 16

Toys ‘R Us, 16

TQM, see Total Quality Management

Transatlantic Business Club, 251

Trend Monitor International, xvi

Trends:

computing, 23–5

in knowledge management, 274, 276

megatrends, 11–12

telecommunications, 25–6

Triumph, 3

Trust:

in personal networks, 136

in teams, 160–1

in virtual corporations, 232, 236

Trust Group, The, 236

Turing, Alan, 71

Tuscany Hi-Tech Network, 115

Ubique, 91

UK, 251, 254

competitiveness white paper, 256

culture, 168

Department of Trade and Industry, 256

financial derivatives trading, 280

industry structure, 8–9

national initiatives, 254–6

UMTS, 26

Unichema, 10, 45

Unilever, 10, 105

Universities, corporate, 202

Universitas, Aqua, 202

USA, 17, 254, 256

culture, 168

Department of Agriculture, 280

Department of Defense (DoD), 17

economy, 8, 13

electronic commerce, principles for, 257

employment, 9

exports, 13

Freedom of Information Act, 251

Internet legislation, 251

Link2Learn, 250

migration of work, 16

NGII (Next Generation Internet Initiative), 247

NII (National Information Infrastructure), 247

trade in high technology, 260

US Army, 284

Utility, in networks, 28

Vaxholm, Skandia Futures Centre, 272

Value:

adding to information, 196

in intangibles, 13

in intellectual capital, 19, 58

knowledge, 29, 197

proposition, 198

for shareholders, 34

Value chain, of knowledge, 73–4

Values:

personal, 127–8

team, 156

Venezuela, 25

Venture capital, 251

Verity Personal, 132

Videoconferencing, 86–7, 101, 159

at Ford, 159

at BP, 113

guidelines for effectiveness, 165–6

Virtual Communications Space (VCS), 222

Virtual communities, 21, 114–16

Virtual consulting, 278

Virtual corporations, 20, 21 , 110–12

changing participants in, 231

contracts, 229

creating, 226–9

framework, 217

guidelines, 235

infrastructures, 229–35

revenue sharing in, 230

risk minimization, 236–7

selecting partners, 216–17

structures, 214–15

success factors, 235

Virtual Distribution Space (VDS), 222

Virtual education, 222

Virtual factory, 111

Virtual Information Markets (VIM), 222

Virtual Information Space (VIS), 222

Virtual Knowledge Markets (VKM), 221–3, 277–8

Virtual meetings, 100

Virtual offices, 21, 108–10

Virtual Office, The, 109

Virtual organizations, see Virtual corporations

Virtual products and services, 21, 103–5

Virtual reality, 24

Virtual recruitment, 112

Virtual research, 111

Virtual teams, teaming, 21, 112–13, 169–70

communications in, 158–60

at BP, 91, 113

at Ford, 159

knowledge in, 166–68

principles of, 153–68

Virtual Transaction Space (VTS), 222

Virtual working, see Teleworking

Virtualization, 20–2

benefits, 20

in business operations, 100

dimensions of, 99

in manufacturing, 111

opportunities, 117

in products and services, 103–5, 222

in R&D, 87, 100, 111

recipes, 103

threats, 117

Vision:

in knowledge-based enterprises, 180–2

in teams, 156

Visual frameworks, 181

Visualization, 79

Voice messaging, 28

Voice recognition technology, 24

Voicemail, 101

Wal-Mart, 16

Ward, Arian, 173

Warner-Lambert, 213

Watt, steam engine, 11

Wealth creation, 267

Web see WWW (World Wide Web)

WebBoard, 87

Web conferencing, 87

WEF (Word Economic Forum), 244–5, 277

Weightless economy, 13

WELL, The, 114–15

Wenger, Etienne, 173

Whirlpool, virtual teaming at, 112

Whiteboards, 86

electronic, 87

Wiele, Bob, 133

Willard, Nick, 189

Willcocks, Leslie, 31

Wissema, J. G., 16

Wisdom, in knowledge hierarchy, 47

Wit, a unit of knowledge, 46

Wolf, Michael, 84

Wolstenholme, Eric, 83

Work:

employment, 9–10

environment, 139–40

jobs, demise of, 9

profiling, 130

self-employment, 9–10

Workflow software, 56

Workspace:

personal, 139–40

design of, 185–6

World Bank, The, 243–4, 266

World Development Report, 244

World Competitiveness Yearbook, 244–5, 248, 277

World Economic Forum (WEF), 244–5, 248, 277

World Trade Organization (WTO), 25, 266

Worm-hole, at NCR, 112

WWW (World Wide Web), 18, 28

conferencing, 87

as an intranet, 111

vs online databases, 76

WTO (World Trade Organization), 25, 266

Wyllie, Jan, xvi, 13

X-ray lithography, 23

Xerox, 2

and communities of practice, 64

computer products web pages, 105

visualization software, 80

Xsite, 228

Yahoo!, 80

Yale School of Management, 17

Yellow Pages, 57, 181, 191

Yugoslavia, 7