Contents

Preface

About the editors

List of contributing authors

Santiago Gutiérrez-Broncano,Mercedes Rubio-Andrés, Juan Carlos Zapata Valencia

1The measurement of human capital and its relation to the generation of business value: empirical study

1.1Introduction

1.2Theoretical background and hypothesis

1.2.1Human capital and its relationship to value creation

1.2.2Levels of human capital measurement: the value chain of human talent

1.3Research design

1.3.1Source of data, study population, and sample

1.3.2Study variables

1.4Analysis of results

1.5Results

1.5.1Evaluation of measurement model

1.5.2Evaluation of structural model

1.6Conclusions and discussion of results

Ana Paula Ferreira, Marta Lopes

2A case of certified units in a Portuguese university: Interactions of ISO 9000 norms with HRM practices, employee performance and employee satisfaction

2.1Introduction

2.2Quality in the management of organizations

2.3Certified units of Minho University

2.4Methods

2.5Results

2.6Discussion and conclusions

Zlatko Nedelko, Vojko Potocan

3Management tools for supporting productivity in organizations – empirical evidence from Slovenia

3.1Introduction

3.2Theoretical background

3.2.1Efficiency

3.2.2Management tools

3.2.3Utilization of management tools in organizations

3.3Research design and methodology

3.3.1Data and sample

3.3.2Instrument

3.3.3Research design

3.4Results

3.4.1Utilization of management tools in production and service organizations

3.4.2Utilization of management tools in organizational departments

3.4.3Usage of management tools and organizational improvements

3.5Discussion

3.6Practical implications

3.7Limitations and future research direction

Teresa Carla Oliveira, Stuart Holland

4Economic and social efficiency: The case for inverting the principle of productivity in public services

4.1Productivity and economic efficiency

4.2Social efficiency

4.3Hierarchy, surveillance and education

4.4Counterproductive health reforms

4.5Logic in learning from lean

4.6Responding to technological unemployment

4.7Working to mutual advantage

Diana Santos Fernandes, Carolina Feliciana Machado

5Human resource management in the health system: in the never-ending quest for productivity improvement

5.1Literature Review

5.1.1Strategic dimension of HRM

5.1.2Theoretical framework definition and research hypothesis

5.2Methodological considerations

5.3Data presentation and analysis and discussion of results

5.3.1Processes in the logic of HHR situation analysis in Portuguese NHS

5.3.2Observed performance in HRM in Portuguese NHS compared with expected performance (SHRM), according to five Peretti vectors

Alamuri Suryanarayana

6Critical role of managerial competencies in productivity enhancement interventions: a HRM perspective

6.1Improving personal competencies

6.1.1Self-awareness

6.1.2Competency to manage personal stress

6.1.3Competency to solve problems analytically and creatively

6.2Improving interpersonal personal competencies

6.2.1Competency to build positive interpersonal relationships

6.2.2Building a strong power base and using influence wisely as a managerial competence

6.2.3The skill of interpersonal conflict management as a management competency

6.3Improving group competencies

6.3.1Empowering and delegating as a management competency

6.3.2Building effective teams and team work in work teams as a management competency

Emin Taner Elmas

7Prospective characteristics of contemporary engineers (using the approach of mechanical engineering)

7.1The objective of mechanical engineering

7.2Work scope and duties of mechanical engineers

7.3How to be a well-educated engineer and to have a solid engineering career

7.4Important factors for success in engineering

7.5Prospective characteristics of a newly minted engineer

7.6Contribution and role of mechanical engineers to organization management and productivity

7.6.1A specific example of a medical technique in engineering and science

Index