This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

Langford, Beverly Y., 1942–

      The etiquette edge : the unspoken rules for business success / Beverly
  Langford.—1st ed.

          p. cm.

     Includes bibliographical references and index.

     ISBN 0-8144-7242-7

     1. Business etiquette.   2. Success in business.    I. Title.

  HF5389.L36  2005

  395.5’2—dc22

2005007239

2005 Beverly Y. Langford.
All rights reserved.
Printed in the United States of America.

This publication may not be reproduced,
stored in a retrieval system,
or transmitted in whole or in part,
in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of AMACOM,
a division of American Management Association,
1601 Broadway, New York, NY 10019.

Printing number

10 9 8 7 6 5 4 3 2 1