Action learning
Adult learning, principles of, 21
American Society for
Training and
Development, 53
Argyris, Chris, 16, 30, 62, 99
Ashkenas, Ron 12
Axelrod, Emily M., 92
Axelrod, Richard H., 92
Barriers to learning, 16–20, 111
Best practices, 3
Both/and principle, 23
Boughton, N. W., 42
Boundaryless organization, 12
Brache, Alan P., 101
Bradley, R., 48
Breaking Free: A
Prescription for
Personal and
Organizational Change, 2
Brinkerhoff, Robert O., 8
Building the Learning Organization, 12
Business leadership, 102
Change
preparation for, 86
resistance to, 16
Charisma, leadership and, 104
Checklist, for individual learning, 37–38
Collective learning, 1–2, 86–88
Commitment, to team, 57
Communication
See also Conversation; Listening
Community, whole-organization learning and sense of, 81–82
Computer technology, individual learning and, 51–53
Computer-based training (CBT), 52
Computer-supported collaborative work, individual learning and, 52
The Conference Model, 92
Conferencing, individual learning and, 52
Connectivity, 56
Consensus, shared vision and, 59–61
Continuous improvement, 3
Control mechanisms, need for, 18
Conversation
Cooperrider, David, 89
Cory, Diane, 48
Courage, leadership and, 104
Customers
feedback, 27
Dannemiller, Kathleen, 92
Daudelin, Marilyn W., 43
Debate, vs. dialogue, 70
Dependability, leadership and, 104
Dialogue
vs. debate, 70
organizational learning and, 100
small-group learning and, 68–72
Diaries, 43
Direct reports, mentoring, 51
Drexler/Sibbet Team Performance Model, 56–58
Electronic performance support system, 52
Emotional intelligence, 11
Empathic listening, 71
Employee development, ix–xi
Environment, learning and, 56, 117–120
Espoused theory, 62
Evaluation
disseminating results of, 115
Experimentation, 3
Failure
learning from, 30
learning opportunities from system failure, 88–89
FedEx, 104
Feedback
continuous measurement and, 65–68
creating a learning culture and, 97, 121–122
self-directed action learning and, 63
The Fifth Discipline Fieldbook, 47
Flexibility, leadership and, 104
Future Search, 92
Garvin, David, 3
Gill, S. J., 8
Gilley, Jerry W., 42
Goals
clarification of team, 57
instructional design, 45
leadership and, 102
personal vision and, 41
Goleman, Daniel, 11
Grayson, C. Jackson, 105
Guidelines, small-group dialogue, 72
Hall, D. T., 43
Hamson, C., 73
Haworth, 119
Herman Miller, 119
Hierarchical leadership, learning and, 101–102
Individual learning, 9–11, 35–40
organizational learning and, 5–6
physical environment and, 118
Individual learning strategies
individualized learning plans, 42
instructor-led classroom
seminars and
job rotation, 46
logs, diaries, and journals, 43
on-the-job training (OJT), 53
personal visioning, 41
Individualized learning plans, 42
job rotation and, 46
Information
retrieval of, x, 24
Information technology, 106–107
Instructor-led training, 44–46
Integrity, leadership and, 104
Interior design, of workplace, 117–120
Internal customers, role in evaluation, 114
Internet, knowledgemanagement and, 108
Interviews
Job rotation, 46
Journals, 43
Judgment, leadership and, 104
Killion, J., 73
Kim, Daniel, 2
Kleiner, Art, 74
Know-how, 2
Knowledge, application of, 3, 6, 8
Knowledge-management, learning and, 105–109
Know-why, 2
Leadership, for organizational learning, 101–104
Learning alliances, 6–8, 36–40
Learning events
creating a learning culture and, 97
Learning plans,
individualized, 42
Learning process chart, 39
Learning questions, 23
Learning
adult, 21
assessment of, 25
continuous measurement of, 65–68
evaluation of. See Evaluation
levels of, 9, 10. See also Individual learning; Small-group learning; Whole-organization learning
See also Organizational learning
Liberation Management, 117
Librarian, corporate, 106
The Link between Individual and Organizational Learning, 2
Lippitt, Lawrence L., 92
Lippitt, Ronald, 92
Listening
empathic, 71
mentoring and, 51
shared, 88
Logs, 43
Losada, Marcial, 56
The Magic of Dialogue, 69
Managers
forming learning alliances, 36–40
role in whole-organization learning, 12, 24
Marquardt, Michael J., 12
Maycunich, A., 42
knowledge flow and, 109
Network information, individual learning and, 52
Noer, Peter, 2
Nonaka, Ikujiro, 106
Nonprofit leadership, 102
O’Dell, Carla, 105
O’Mara, Martha, 119
On-the-job training (OJT), 53
Open Space Technology, 92
Organization, supporting generative learning, 15–16
Organizational culture, learning and, 95–97
Organizational goals, aligning individual
learning with, 36
Organizational learning, ix–xi, 121–122
at individual level, 1–3, 35–36
principles of, 7
reflection and, 25
Organizational structure, learning and, 81–82, 93
Orientation, team, 57
Owen, Harrison, 92
Personal characteristics, of leadership, 104
Personal mastery, 11
Personal vision, 41
Peters, Tom, 117
Preferred Futuring, 92
Preparation, for individual learning, 37–38
Problem-solving
learning and, 3
resisting short-term, simple solutions, 18–19
Reflection
evaluation of learning and, 111
group, 64
job rotation and, 46
organizational learning and, 25, 121–122
small-group learning and, 73–74
Reinforcement
coaching and, 50
of individual learning, 38
Respect, leadership and, 104
Retention, of instructor-led training, 44
Risk, role in organizational learning, 24
Role clarification, in teams, 57
Role play learning, 14
Roth, George, 74
Rummler, Geary A., 101
Schein, Edgar H., 95
Schon, Donald, 62
Self-assessments
of organizational learning, 122–124
of organizational needs, 85–86
Self-directed action learning, 62–63
Self-mastery, 26
Senge, Peter, 11
Shared listening, 88
Shared meanings, in organizations, 15–16
Skilled incompetence, 19
Small-group learning, 11, 15, 55–58
physical environment and, 118
Small-group learning strategies
Stakeholders, role in evaluation, 112
Steelcase, 119
Strengths, identifying and building on, 89–91
Structured on-the-job training, 53–54
System breakdown, opportunities for learning in, 88–89
Teaching Smart People How to Learn, 30
Teams
defined, 55
vs. groups, 11
learning in. See Small-group learning
Theory-in-use, 62
Tobin, Daniel, 96
knowledge-management and, 107–108, 109
preparation and reinforcement of, 36–40
See also Individual
learning strategies; Small-group learning strategies; Whole-organization learning strategies
Trial and error learning, 14
Trust building, team, 57
U.S. Department of Labor, 53
Vision
personal, 41
Weisbord, Marvin, 92
Wheatley, Margaret, 88
Whole System Associates, 86
Whole-organization learning, 12, 81–82
physical environment and, 118
Whole-organization learning strategies
external threats to the system, 88–89
large-scale learning events, 91–92
Workplace environment, learning and, 117–120
Worksheets
barriers to learning, 20
group action learning, 65
self-directed action learning, 63
Xerox Corp., 85
Yankelovich, Daniel, 69